Loading...

ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

The BMW Electric Experience 19-21 May.

Read

BMW At The Geneva International Motor Show

Read

BMW i8 Protonic Editions

Read

The New BMW 5 Series Touring, with M Performance Accessories.

Read

Sales Executive Vacancy

Read

The New BMW 4 Series Range, Now Available To Order

Read

BMW i3 Service Inclusive

Read

The Blue Bell Family Stand

Read

Blue Bell BMW boosts Alzheimer’s charity cycle ride

Read

Complaints Procedure

Read

Crewe and Nantwich RUFC

Read

Christmas give away with Silk FM

Read

Perfect Partners

Read

Local Hero Awards

Read
BMW Park Assist

Tutorial: How to use the BMW Park Assist.

Read
Showroom redevelopment

WE'RE PLANNING OUR NEW SHOWROOM.

Read

BMW SERVICE IS NOW OPEN LONGER.

Read

Crewe Christmas Market.

Read

Where Next?

Read

BMW XDRIVE.

Read

ROAD TAX CHANGES 01/04/2017

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

James Platt

Head of Business
  • Years at the dealership 12
  • Years in the industry 22
  • Hobbies Golf, Motorsport and Recreational Sport

Phil Brown

Sales Director
  • Years at the dealership 25
  • Years in the industry 35
  • Department New and Used
  • Hobbies Football and Golf

Mark Bailey

Sales Manager
  • Years at the dealership 1
  • Years in the industry 4
  • Department New and Used
  • Hobbies Football and Golf

Tim Seville

Transaction Manager
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales/Finance
  • Hobbies Socialising and Football

Laura Davies

Local Business Development Manager
  • Years at the dealership 5
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Horses and spending time with my daughter

Richard Green

New Car Sales Executive
  • Years at the dealership 21
  • Years in the industry 23
  • Department New Sales
  • Hobbies Eating curry

Dave Chaplin

New Car Sales Executive
  • Years at the dealership 19
  • Years in the industry 31
  • Department New Sales
  • Hobbies All kind of sport

Ryan Elliott

New Car Sales Executive
  • Years at the dealership 7
  • Years in the industry 11
  • Department New Sales
  • Hobbies Cycling and poker

Elliot Brookes

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department Used Sales
  • Hobbies Socialising and eating out

Greg Bailey

Used Car Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Used Sales
  • Hobbies Music and fitness

Faisal Riaz

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department New and Used Sales
  • Hobbies Spending time with family

Brogan Phillips

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department New Sales
  • Hobbies Socialising

James Brookes

Sales Executive
  • Years at the dealership 7
  • Years in the industry 7
  • Department New and Used Sales
  • Hobbies Football and eating out

Marshall Shipley

Sales Executive
  • Years at the dealership 3
  • Years in the industry 10
  • Department New and Used Sales
  • Hobbies Football, F1 and Touring Cars

Deryn Parker

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Socialising and keeping fit

Natalie Cooper

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Spending time with my family and friends

Stacey Thelwall

Telephonist/Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Department Reception
  • Hobbies Spending time with my family and eating cake!

John Williams

Aftersales Manager
  • Years at the dealership 1
  • Years in the industry 27
  • Department Service and Parts
  • Hobbies Formula 1 and travelling

Rob Owen

Assistant Service Manager
  • Years at the dealership 11
  • Years in the industry 15
  • Department Service
  • Hobbies Playing football

Tony Merenda

Aftersales Executive
  • Years at the dealership 20
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Ashley Chesters

Aftersales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Playing football

Ceri Roberts

Aftersales Executive
  • Years at the dealership 0
  • Years in the industry 3
  • Department Service
  • Hobbies Planes

Lindsay Ogden

Service Booking Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Clay pigeon shooting

Scott Turner

Parts Manager
  • Years at the dealership 5
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

Alex Jenkinson

Parts Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Parts
  • Hobbies Music and Motosport

Chris Fardoe

Parts Advisor
  • Years at the dealership 0
  • Years in the industry 4
  • Department Parts
  • Hobbies Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service & very easy to work with the employees.

Service

The sales man could not have done anything more for us, we expressed interest in the car he sent us a video of the car. On the strength of this we put a deposit down on the car and arranged to see the car two days later. and purchased.

Service

Work carried out as agreed

Service

1, we booked the car in and the same day it was cancelled2, we came into the Crewe showroom to sort it out and got told we would have to re-book the end of May.3, then mid may a driver turned up at my work to collect the car with no call or booking

Service

Very poor,I was told it was a 30 minute job and then 2 hours! When I was told that that it was 2 hours I was advised that work had started.However this turned out to be untrue and work started a lot later as I was able to see the car.

Service

Service took a little longer than expected. The expert would could have been improved if I had been updated

Service

Couple of small issues which were soon rectified without delay or problem.

Service

Work carried out without my approval, wasn't charged for this in the end but still never experienced this in 7 years of BMW ownership. Car has been in 4 times for creaking door seals. Still not resolved and booked in again.

Service

I was accommodated even if I arrived on the wrong date.

Service

Very happy...no problems,

Service

Helpful in diagnosing faults, and quick in organising repair.

Service

Work took a lot longer than original quoted ;-"Waiting appointment" booked for 2 1/2 hours.Actual work took twice as long.......

Service

always satisfied and very nice staff and do everything they can to help me and make it a quick drop off and pick up

Service

- hire car was dirty- asked to wait when I arrived even though service personnel were sat doing paper work- no call to say my car was ready- when I called at 4.30pm to enquire about my car, no personnel were available and my call was not returned.

Service

Good reciept and return of vehicle

Service

Service booked at short notice and fitted in promptly, car was returned in a timely manner and concerns addressed.

Service

was told that there are no problems with the car but the car still struggles to start

Service

I booked the Car in without any problems at a time that suited me. It was the Car's M.O.T for the 1st time. It was coming up to 3 years old. As I live some 16 miles from the BMW garage I bought the Car from, I waited in pleasant surroundings

Service

Excellent service very professional.

Service

The fact that we were offered the opportunity of having the car picked up and returned from home, saved us sitting and waiting in the reception area whilst the car was given its MOT and service.

Service

Car was collected and delivered

Service

Always treated with respect

Service

Accomadated us at short notice

Service

Couldn't fault the service.

Service

They went above and beyond to make me happy!

Service

the driver that collected and delivered my car was courteous and professional it was clean and the service completed as requested. The only thing against was I asked for an intermittent fault on the parking sensors to be checked but this wasn't done

Service

Service from the staff was top notch as always

Service

Very helpful and prompt service by staff. Even on a very warm day Sarah was very patient and ensures the issues were identified and resolved.

Service

Good service

Service

Very efficient from initial phone call to book appointment.

Service

Fast efficient service.

Service

The staff were very helpful and obliging and carried out my car's requirements whilst I waited even serving me with a nice coffee.

Service

because your garage merits five star

Service

Friendly efficient staff and the job done well.

Service

It takes 20 minutes to drop off a car and 20 minutes to pick it up again. It seems that customer's time isn't important whereas theirs is. Only two people are there to handle car servicing drop off yet the office is full of managers peering into scre

Service

Needed my car for a trip and the staff made sure my car was repaired in time even a alloy wheel refurbishment which required the body shop to repair

Service

I was pleased with the work, communication and explanations by Snr mechanic and it was carried out whilst I waited.

Service

Everybody was vert accomadating with me good service

Service

It was difficult to get a price for my service(1st service) and when the price come by way of a phone call, it was much higher than expected. after approx 3 calls the service manager agreed to offer a lower price.

Service

Every effort was made to book my car in for the work required that was convenient for me. The body shop manager and the service desk worked together to achieve this.

Service

Courtesy car needed a good valet but this was sorted

Service

Booked in online to book appointment but had some specific requirements with respect to drop off and pick up which were duly made available

Service

Fast, easy and the service advisor was brilliant

Service

No problems, no hassle, no over-long waiting times.

Service

The team accommodated my requirements at very short notice, allowing me to book a same-day service and providing me with an opportunity to combine the visit to the service centre with a quick business trip to London (by rail).

Service

Not only are staff warm and friendly, they go the extra mile to be accommodating and understanding. I was contacted and reassured by your service manager, Tony every step of the way which completely put my mind at rest.

Service

Job done as promised within time.

Service

Very pleased, James Brookes was spot on

Service

Accommodated my specific timing requirements and the car became available exactly when promised

Service

Excellent customer experience & kept fully informed through out.

Service

After my first service all the warning lights remained on from when i had brought the car in. No mention of light bulba that needed replacing or low coolant. I hadn't realised one of the lights was for low coolant which left me worried. Flat tyre als

Service

Good service

Service

Always get a great welcome and service from you all.

Service

After 1 and half hours my tyres were still not changed .No apology given from Tony Merenda.

Service

The staff are very friendly and informative and always make you welcome.

Service

I came after work and was surprised to see just 1 service manager organising car collection and a queue of people waiting. I assume this would normally be a busy time to pick up so would have expected more staff on site. Very good otherwise.

Service

The service was completed on time and I was kept informed of the progress throughout the day

Service

All work carried out professionally and under warranty

Service

Rang me to prompt that a service was due. Done on time and to a high standard. Small observations that car was washed as part of service (nice touch) but bit disappointed that inside not vacuumed which other garages have done. No courtesy car.

Service

kept constantly updated on developments

Service

Efficient and pleasant

Service

No waiting No problems. Polite service

Service

Staff always prepared to go the extra mile, even waited until after closing time for me to collect my car as my train was running late.

Service

First class service by all the service team in particular Tony on Service Reception. Prompt, reliable in a pleasant manner as is always. The staff know us as a longstanding customer and always make us most welcome whilst being most helpful.

Service

MOT certificate issued to my vehicle showed a mileage of 354000 miles !!, not the 30034 miles shown on the invoice, and odometer. As MOT certificates are often used as proof of mileage I consider this a major error. New certificate was issued.

Service

My BMW X5 had been into another local Bmw dealer for the same problem from the day I had it 3 times and each time I was told it was the way the car was, not satisfied with what they said I took it to blue bell and it was diagnosed straight away

Service

I was offered a car wash and the service was completed in the given timescale

Service

Efficient and comprehensive actions by all involved

Service

Good service and good coffee

Service

Because they carried out the work required as agreed in a complete and satisfactory manner.

Service

We were kept well informed throughout

Service

Very good service from start to finish. We didn't feel pushed into making the purchase and we had good updates throughout the build

Sales

I've come to expect nothing else. Greg Bailey always makes you feel like you're the most important person in the room. I had my wife with me in the showroom at every stage of the buying process and she was very impressed too.

Sales

The car is great and the staff knowledgeable and professional however I think there is far too much emphasis on trying to pressure customers into buying gap insurance, tyre insurance damage insurance etc. It was a week before my deposit was returned.

Sales

Excellent service by James Brookes who looked after me from start to finish couldn't of been more helpful.

Sales

Fantastic deal and service.

Sales

James Brooks and the whole team are very knowledgable, informative, helpful and easy to contact. James especially has been great; keeping us informed of our delivery and working with us to support our needs.

Sales

My BMW sales woman Brogan Phillips of Bluebell BMW Crewe went above and beyond to ensure that my car was delivered in a very quick time and all paper work was ready prior to pick up. She made my experience 100% better than I would of got elsewhere.

Sales

Kept informed every step of the way from first contact to delivery- Brogan Phillips was brilliant she went above and beyond for us

Sales

Richard Green and his colleagues were courteous and very thorough during the whole process of identifying a suitable car for me, arranging the finance and then explaining the car's features when I collected it.

Sales

My wife and I were treated curtiously but professionally throughout both in the showroom and on delivery. Everything was explained in detail which helped to make our decision easy. This was followed with a call two days later to ensure our satisfact

Sales

Very friendly and efficient service.

Sales

Friendly helpful staff

Sales

The salesman was very helpful, and explained everything fully. When i picked the car up everything was done and ready.

Sales

Excellent service from start to finish, James (Brooks) made it a very straightforward and pleasant experience.

Sales

Faisal Riaz and the team at Crewe BMW provided a first class experience during the purchase and handover of the vehicle. Faisal built trust with me and I feel he looked after me extremely well during the purchase. He has also been on point postsale

Sales

My Dad passed away in February and Ryan Elliot ( who we've dealt with before ) found us a deal which meant we could put my dads car and mine in to gain a car which would be an asset to our family. It was a traumatic time and Ryan found the right deal

Sales

Faisal Riaz was attentive, knowledgeable and a pleasure to deal with.

Sales

The services where outstanding and I always recommend blue bell Bmw to others

Sales

Dave Chaplin who we have known for a number of years at the dealership was his usual professional self and met all the requirements when informed what type of vehicle we required.

Sales

Everything handled promptly and efficiently

Sales

A faultless experience. Professional sales team. Kept informed about the progress of the build from order to handover.

Sales

Friendly and efficient

Sales

We felt at ease as soon as we went through the door

Sales

Excellent service especially from Richard Green at blue bell BMW Crewe.

Sales

From the moment we met with sales executive Chaplin we new this was going to be a completely satisfying experience. Every aspect of this purchase was completed with attention to detail, professionalism and humour. Delivery was earlier than expected.

Sales

The sales exec (Ryan Elliott) was always very helpful and knowledgable. He also kept me up-to-date on progress and answered any questions quickly and efficiently.

Sales

Great friendly service from Brogan, who found me a car that matched what I was after within budget. All aspects of the sale completely efficiently and professionally.

Sales

Good communication from Marshall.

Sales

Richard Sharp at the Crewe BMW was superb in handling all my requirements

Sales

Completely understood our requirements and delivered upon these

Sales

Prompt response to questions, friendly staff and good offer

Sales

All staff friendly and attentive

Sales

I have had excellent service.

Sales

Brilliant service from start to finish. Totally different to our experience at the Audi garage in Crewe.

Sales

My overall Experience from start to finish was excellent

Sales

Knew exactly what I required

Sales

Marshall who dealt with me throughout the process was fantastic. Really clear and concise communications from the start and with the quote through to the end at collection. I could not praise him highly enough

Sales

BMW Salesman (Ryan E) was very knowledgeable, honest and welcoming. Good atmosphere in the showroom and no hassle approach was a pleasant surprise compared to other car dealers!

Sales

We were looked after right from the very start, such a smooth and enjoyable process.

Sales

From the first contact to the pick up my car James was incredibly helpful and made the process very straightforward.

Sales

Excellent staff and first class handover

Sales

All good

Sales

salesman (richard green) made the whole experience feel friendly, professional and trustworthy throughout. A real BMW performance !

Sales

Pleasant, friendly and knowledgeable employees.

Sales

Excellent service by Richard Green he had good knowledge of car specifications. We were kept up-to-date with regard to delivery.

Sales

BMW Crewe provided the premium experience expected and answered every question I had.

Sales

Great attitude understand our needs to match a car& found close fit. Sales visit to delivery 8 days

Sales

We felt that the car was ready but everything else wasn't quite there. We understood that a few people were off sick and that did impact on how things had been organised and the sale just seemed to take a bit longer than expected.

Sales

Ryan was fantastic! Very helpful and very knowledgeable

Sales

Excellent communication from the start with regular updates all the way through the sale process. Nothing was too much trouble.

Sales

Listened to what we wanted, searched hard to get us what we wanted, very professionally handled the actual buying experience, handover was very good with suggestion, "drive it & then come back with questions anytime" - excellent!

Sales

Ryan Elliot is by far the best sales person within Blue Bell Crewe and to date I repeatedly brought 5 new cars from himHe is a wonderful asset to this dealership his sales approach and non pushy attitude to new car sales is extremely professional

Sales

I have purchased 3 new cars from Richard Green. He is an excellent ambassador for BMW. Product knowledge, enthusiasm and customer relationship liaison is exemplary. He's also a thoroughly nice bloke!

Sales

Think this is my 4th or 5th car from Blue Bell - always good service.

Sales

The service was excellent

Sales

Excellent service provided by Ryan Elliot and the team at BMW Crewe.

Sales

No problems at all, very easy.

Sales

Despite a delay in delivery of the vehicle to the dealership, David Chaplin kept me informed of the progress at all times.