No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
I was greeted and dealt with efficiently and the work was carried out quickly
Firstly, 20 mins to be sat waiting at a service desk for my courtesy car to be found/bought around. Car dropped off at 9:15am. For wheels to be swapped under warranty, for corrosion issue.. Only at 4pm did I get a call about an issue with my tyres!
There time and patience and friendly manner makes you feel at ease, you are never rushed and never forced into anything.
Fantastic service from blue bell car was picked up and returned, which was superb. Dealership very polite and professional
Staff friendly, attentive and knowledgeable. Showroom very impressive with good range on display. Servicing costs very reasonable. Couldnt fault Blue Bell Crewe at all.
They damaged my car give them due a very nice lady got the damage repaired but on further inspection I found more scratches on the bodywork I feel the service here is getting poorer I have used this place for car purchase and services
The service took over 2 hours, I then had a replacement tyre which took 1 hour 15 mins and then they forgot to replace the dust cap. They said they'd sent one but I haven't received it. The tyre pressure was 1.7 bar and I had to inflate it myself.
Took my X1 in response to a phone call by the garage for an enhancement. We were dealt with by Tony Merenda who has been there since we bought our first Bmw. Spoke to him about a service he advised us to have it done and arranged to have it done. Gre
Everything was dealt with as expected and I was kept informed at all times.
They kept me informed at all times about matters relating to the repair on the car
Totally satisfied, service was carried out correctly first time.I chose a wait appointment and the surroundings were comfortable, Tony made sure I had everything I needed and thoroughly explained all that had been done afterwards.
Very professional service and staff very friendly and attentive
Excellent - car collected and returned on time
Any issues discussed clearly
Ive given this answer because Ive never had a bad visit to Crewe..
The answer to question 1 explains the rationale
very efficient, plus picked up and dropped off
Couldn't think of improving the experience
Long wait to have a damaged tyre replaced, tyre pressures appeared not to have been checked and service interval had not been properly reset.
I assume the update was done, but no way of knowing.However, I asked for a satnav update because a new road - open March 2017 - nearby not showing. Still does not show so either the update was not done properly or BMW programmes are out of date
It wasnt a service it was a upgrade
Very professional and reliable
Everything done that was promised, to stated timescales
Service done ok but my car has a really annoying squeak from the tailgate area. Crewe had the car for 2.5 weeks in Nov & 2 days recently and failed to test drive. They said some trim was missing so couldn't investigate, I removed that piece looking.
I was advised what repair was needed, and to book in for a full day. I booked the apt, only for the service team to call me and tell me that they needed to order the exact part that I had booked the car in for and that they would need to keep the ca
My only concern is that my rear tyres were worn at 4mm and 5mm and the tyre with 4mm needed replacing. I found this surprising and would have appreciated advice on what steps could be taken to alleviate this issue going forward.
£245 for oil and filter.
Service representative was very helpful and thorough, but always find that you have to wait a while before being served. Looks like more staff are required.
Friendly service staff
No issues, as usual. I would have given 5 however my registration plate was cracked and at only £15 to fix I would have wanted this doing while the car was serviced; a call or message to ask would have helped rather than now having to return
See previous answer
Process was efficient and effective. My car was collected and returned from my home which is such an excellent service.
As above. Customer service generally good and friendly staff. Impossible to judge quality of actual mechanical service. I assume all carried out correctly.
Sarah took time to contact me and explain what was happening with my car. She even arranged for another vehicle me for me which wasn't required as my car was serviced and new parts fitted in good time.
Within less than 2 days my car was repaired
Can't asked for any more than a got of bmw. High standards.
Nothing too much trouble
The service was handled efficiently from the initial notification and booking, through the actual service, and picking up the car where the service was explained, along with future service requirements
Great customer service from staff, efficient and courteous.
Everything good except for establishing collection time after service. I have to travel 30 minutes to get to garage, and couldn't get a call back to say when the car would be ready until very near closing time.
Cost of service
All done as expected
Good value with no unecessary work done.
Tony the Service Manager was very friendly and helpful, as was the Driver who drove my wife into Crewe town centre, which contrasted with the rest of the team, who appeared not to be very customer focused.
Again, this answer reflects my experience to date with Blue Bell Crewe. I was completely satisfied with the original company and not at all satisfied with the company when it was owned by Knights. With Lookers, service seems to have improved.
Welcoming staff and flexible approach focused on my needs.
Very smooth and efficient service
Car collected and returned on time.
As stated above in 1.
Efficient. Car ready when they said it would be.
Went in with a fault repaired in just over a day this includeded the investigation and sourcing of spares no more issues
Easy to book in and easy for me to get to
Didnt go for top marks as oil stains on the engine cover that hadnt been cleaned off and this was the first service
Would have given 5 stars but had quite a long wait at pick up.
Friendly and professional experience on every occasion that I take my car in for a service.
The effort to get things done and correct mistakes is brilliant
They took care of everything, from the point of telling me the car was due to be serviced, arranging the booking at short notice, even collecting the car on the day, keeping me updated on progress and finally delivering a sparklingly clean vehicle.
James the sales guy is always very very welcoming.
Met all deadlines with excellent communication.
Blue Bell Crewe have serviced my BMW cars since 2002 and always provided fantastic customer service, which generates genuine brand loyalty.All the staff are friendly and special thanks to Tony Merenda who looks after us.
Helpful without being pushy, product knowledge ,met expectations
Great service and friendly
The process was seamless from beginning to end.
All aspects of the sales journey have been excellent
Good so far
Again everything was very smooth and professional
Nothing was too much trouble, friendly efficient staff. Overall a great experience.
Ryan the sales executive was knowledgeable and helpful, friendly, professional and a credit to BMW.
Brogan was very helpful from day 1. Not pushy at all and allowed me the time I needed to make my decision. Regular updates for the delivery.
Completely satisfied means completely satisfied!
No problems from starting the purchase to driving away. I was trying to decide between the Audi Q3 and the BMW X1 the information and help from BMW just tipped the decision.
I used them for servicing company cars for 10 years and have always been molested with their professionalism.
Dave Chaplin worked quickly to enable me to pick the new car up as soon as possible.
Everything was clearly explained and staff very helpful
dAVID cHAPLIN LOOKED AFTER OUR REQUIREMENTS
Could not fault any part of the buying process, from the first phone call right through until i picked the car up.