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Everything was as I expected
The service guy was grumpy and seemed not that bothered when I asked if they could look at a couple of other issues. Said the service was only an hour but kept car all day without looking at other things. I have to book the car in again for these?
They took me through what had been done. The car had been cleaned.
Everything was brilliant, sorted the problem swiftly. Absolutely happy with the car, no rattling at all. No issues with the service at all, very professional indeed. Only thing is the car wasnt cleaned, they advised it was.
The car was not ready when I arrived to collected it at a time I requested when booking and dropping it off. Waited in the dealership for two hours for the car. I discovered that it had also been taken to a back street garage for its MOT.
The general team at Blue Bell Crewe and the service team is very professional and attentive to providing great service.
I agreed that they could wash my car however when I got home and opened the boot I noticed scratch marks on the cill below where the boot opens....... Continued below:-
Looked after really well and kept informed.
I could not fault the service I received from the staff I came into contact with, nor the quality of the repair, nor the speed of attention, and the invoice total was reasonable.
Excellent customer service. Very helpful staff. I was kept fully informed
Generally if I get the right person to deal with me who I have known for the 20 plus years I give 5 stars. that person wasnt available but more to the point I brought the car in with an intermittent fault which needs time to judge if it is cured.
good service friendly staff
The staff were pleasant, friendly and efficient.
Top quality they provide , be nicer if offered you more drinks ??
Dealer very helpful. Price for new tyres clear and kept to without any hidden extras suddenly appearing. Location of show room is convenient and staff pleasant and helpful.
Unfortunately my car had a minor accident whilst being serviced, but Blue Bell Immediately told me and repaired the damage.
Courtesy car available and swap over very quick and easy
Everybody was very helpful
I never expected to have to arrange for my vehicle to be returned because things that I expect to be standard during a service, were not done, customer service manager who called after this whole experience was very good, but the damage was done.
They did exactly what I wanted. Competitive prices on new tyres. Brakes serviced. I knew the price, so no surprises.
I was totally satisfied.
Service completed in timely manner. Car had courtesy vacuum inside.
staff always helpful and polite
Once again at M.O.T anniversary Blue Bell let me down...last year the M.O.T certificate was "inflated" by 300,000 miles,necessitating a new certidficate to be issued. As a customer of 20 years at Blue Bell,I am finding service levels falling .Pity.
I reported a fault which wasn't written on the service sheet and so wasnt looked at. Also there is a level of arrogance when dropping a car in for a service.You are not asked "is everything ok?" Scanning the key won't tell you about a rattle will it?
The work carried out was efficient and well organised.Extremely disappointed that, after paying £500 for a service, your company refused to valet the luggage space of the car, even upon request. This would have taken 5 minutes.
Polite and knowledgeable staff
Start to finish was seamless
Good service each time I have been
You always deliver what you promise and make dealing with you easy and straightforward.
Every question was answered and dealt with to my entire satisfaction
Sorted out problem on the day despite having no appointment
Failed to identify a faulty tyre valve 3 times, which resulted in repeat visits being made causing great inconvenience. Sent away from the dealership, as a lone female, with a fault, despite being assured the fault had been examined and fixed.
A smooth, efficient process and all questions answered quickly and thoughtfully.
Sorted out a good wash and vac and mot repair work done on the day.
All went well.
Friendly and informative staff
PLS NOTE THAT I RATED MY IT 3.5 but wouldnt send until I changed the rating to a 5. Overall good apart from james in sales not getting back to me regarding purchasing a car for my husband! Still waiting.
All required work was completed on the day and a loan car was supplied for the duration of the service. All issues related to the car were explained in full.
Very easy process
My car went with a known problem to the garage but nobody picked up on it
Only let down was having to sit in cold reception for an hour.
good follow up
Everything was completed as requested and at the agreed price
Service and MOT carried out as requested.
As per the above, its noy just about everything being perfect, its about the attitude when things are not perfect, the willingness to listen and resolve - excellent customer service.
Good service. No issues.
When arriving at the depot the service team were not at the desks and I was kept waiting for a short time, which I fully understand if they are busy, but no one was to be seen.I pointed out the buffer and said it was behind the seat on the floor
Cost of service prevented 5 star score
I was greeted and dealt with efficiently and the work was carried out quickly
There time and patience and friendly manner makes you feel at ease, you are never rushed and never forced into anything.
Fantastic service from blue bell car was picked up and returned, which was superb. Dealership very polite and professional
Staff friendly, attentive and knowledgeable. Showroom very impressive with good range on display. Servicing costs very reasonable. Couldnt fault Blue Bell Crewe at all.
Firstly, 20 mins to be sat waiting at a service desk for my courtesy car to be found/bought around. Car dropped off at 9:15am. For wheels to be swapped under warranty, for corrosion issue.. Only at 4pm did I get a call about an issue with my tyres!
They damaged my car give them due a very nice lady got the damage repaired but on further inspection I found more scratches on the bodywork I feel the service here is getting poorer I have used this place for car purchase and services
The service took over 2 hours, I then had a replacement tyre which took 1 hour 15 mins and then they forgot to replace the dust cap. They said they'd sent one but I haven't received it. The tyre pressure was 1.7 bar and I had to inflate it myself.
Took my X1 in response to a phone call by the garage for an enhancement. We were dealt with by Tony Merenda who has been there since we bought our first Bmw. Spoke to him about a service he advised us to have it done and arranged to have it done. Gre
Everything was dealt with as expected and I was kept informed at all times.
Excellent - car collected and returned on time
Totally satisfied, service was carried out correctly first time.I chose a wait appointment and the surroundings were comfortable, Tony made sure I had everything I needed and thoroughly explained all that had been done afterwards.
They kept me informed at all times about matters relating to the repair on the car
Very professional service and staff very friendly and attentive
Any issues discussed clearly
Great service and the dealer was really accommodating.
I was again satisfied with the way Ryan Elliott handled the sale itself. When I collected the car, I would have appreciated what amounts to a Test Drive to demonstrate/fully familiarise me with using the expensive extra driving accessories I bought.
Professional - listened to our requirements and offered various options. Follow up on delivery was good.
Everything done as promised with personal service
Dave sorted everything out. Good advice on type of car and basically told me which one to get.
Obviously very well managed, from the Dealer Principal down...experience shows...
Our salesman was very high quality again without over-selling.
This is the sixth time in six years we have dealt with our local dealership. Many thanks to Laura Davies and Richard Green we are treated like family. Nothing is too much trouble.
Everything ran smoothly as promised.
everything went smoothly
James Brookes at Blue Bell looked after us extremely well including a tutorial on the car first class service
Excellent product display and choice available , staff knowledge and support at bluebell, Crewe.
Excellent relationship with sales personnel (especially with Dave Chaplin)
one to one handover at a time to suit ourselves, no issues what so ever, Faisal even came in an hour early on a snowy Sunday to ensure smooth handover
Richard Green at Blue Bell Crewe did a great job in fulfilling my requirements. The vehicle was delivered on time.
I was dealt with in a professional manner
Extremely helpful, Very approachable and knowledgeable.He was able to answer all the queries and questions that I needed to know whilst deciding on the exact spec before placing my order.
Kept informed by the sales executive
The whole process was professionally handled
A good purchasing experience. very helpful and courteous sales staff plus the car was delivered on the date it was promised. The handover was very thorough and patient. As a senior citizen, modern technology can be a lot to take in !!
Very relaxed process
This is my 4th 3 series on PCP and see no reason not to continue in the PCP scheme changing my car every three years.
Professional courteous service
Excellent e2e experience: show room neat and tidy; always a nice selection of interesting cars to look at; staff cheerful and very helpful. Feel like I'm treated with respect and as a human being rather than walking pound sign
Helpful without being pushy, product knowledge ,met expectations