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Great customer service & very easy to work with the employees.
The sales man could not have done anything more for us, we expressed interest in the car he sent us a video of the car. On the strength of this we put a deposit down on the car and arranged to see the car two days later. and purchased.
Work carried out as agreed
1, we booked the car in and the same day it was cancelled2, we came into the Crewe showroom to sort it out and got told we would have to re-book the end of May.3, then mid may a driver turned up at my work to collect the car with no call or booking
Very poor,I was told it was a 30 minute job and then 2 hours! When I was told that that it was 2 hours I was advised that work had started.However this turned out to be untrue and work started a lot later as I was able to see the car.
Service took a little longer than expected. The expert would could have been improved if I had been updated
Couple of small issues which were soon rectified without delay or problem.
Work carried out without my approval, wasn't charged for this in the end but still never experienced this in 7 years of BMW ownership. Car has been in 4 times for creaking door seals. Still not resolved and booked in again.
I was accommodated even if I arrived on the wrong date.
Very happy...no problems,
Helpful in diagnosing faults, and quick in organising repair.
Work took a lot longer than original quoted ;-"Waiting appointment" booked for 2 1/2 hours.Actual work took twice as long.......
always satisfied and very nice staff and do everything they can to help me and make it a quick drop off and pick up
- hire car was dirty- asked to wait when I arrived even though service personnel were sat doing paper work- no call to say my car was ready- when I called at 4.30pm to enquire about my car, no personnel were available and my call was not returned.
Good reciept and return of vehicle
Service booked at short notice and fitted in promptly, car was returned in a timely manner and concerns addressed.
was told that there are no problems with the car but the car still struggles to start
I booked the Car in without any problems at a time that suited me. It was the Car's M.O.T for the 1st time. It was coming up to 3 years old. As I live some 16 miles from the BMW garage I bought the Car from, I waited in pleasant surroundings
Excellent service very professional.
The fact that we were offered the opportunity of having the car picked up and returned from home, saved us sitting and waiting in the reception area whilst the car was given its MOT and service.
Car was collected and delivered
Always treated with respect
Accomadated us at short notice
Couldn't fault the service.
They went above and beyond to make me happy!
the driver that collected and delivered my car was courteous and professional it was clean and the service completed as requested. The only thing against was I asked for an intermittent fault on the parking sensors to be checked but this wasn't done
Service from the staff was top notch as always
Very helpful and prompt service by staff. Even on a very warm day Sarah was very patient and ensures the issues were identified and resolved.
Very efficient from initial phone call to book appointment.
Fast efficient service.
The staff were very helpful and obliging and carried out my car's requirements whilst I waited even serving me with a nice coffee.
because your garage merits five star
Friendly efficient staff and the job done well.
It takes 20 minutes to drop off a car and 20 minutes to pick it up again. It seems that customer's time isn't important whereas theirs is. Only two people are there to handle car servicing drop off yet the office is full of managers peering into scre
Needed my car for a trip and the staff made sure my car was repaired in time even a alloy wheel refurbishment which required the body shop to repair
I was pleased with the work, communication and explanations by Snr mechanic and it was carried out whilst I waited.
Everybody was vert accomadating with me good service
It was difficult to get a price for my service(1st service) and when the price come by way of a phone call, it was much higher than expected. after approx 3 calls the service manager agreed to offer a lower price.
Every effort was made to book my car in for the work required that was convenient for me. The body shop manager and the service desk worked together to achieve this.
Courtesy car needed a good valet but this was sorted
Booked in online to book appointment but had some specific requirements with respect to drop off and pick up which were duly made available
Fast, easy and the service advisor was brilliant
No problems, no hassle, no over-long waiting times.
The team accommodated my requirements at very short notice, allowing me to book a same-day service and providing me with an opportunity to combine the visit to the service centre with a quick business trip to London (by rail).
Not only are staff warm and friendly, they go the extra mile to be accommodating and understanding. I was contacted and reassured by your service manager, Tony every step of the way which completely put my mind at rest.
Job done as promised within time.
Very pleased, James Brookes was spot on
Accommodated my specific timing requirements and the car became available exactly when promised
Excellent customer experience & kept fully informed through out.
After my first service all the warning lights remained on from when i had brought the car in. No mention of light bulba that needed replacing or low coolant. I hadn't realised one of the lights was for low coolant which left me worried. Flat tyre als
Always get a great welcome and service from you all.
After 1 and half hours my tyres were still not changed .No apology given from Tony Merenda.
The staff are very friendly and informative and always make you welcome.
I came after work and was surprised to see just 1 service manager organising car collection and a queue of people waiting. I assume this would normally be a busy time to pick up so would have expected more staff on site. Very good otherwise.
The service was completed on time and I was kept informed of the progress throughout the day
All work carried out professionally and under warranty
Rang me to prompt that a service was due. Done on time and to a high standard. Small observations that car was washed as part of service (nice touch) but bit disappointed that inside not vacuumed which other garages have done. No courtesy car.
kept constantly updated on developments
Efficient and pleasant
No waiting No problems. Polite service
Staff always prepared to go the extra mile, even waited until after closing time for me to collect my car as my train was running late.
First class service by all the service team in particular Tony on Service Reception. Prompt, reliable in a pleasant manner as is always. The staff know us as a longstanding customer and always make us most welcome whilst being most helpful.
MOT certificate issued to my vehicle showed a mileage of 354000 miles !!, not the 30034 miles shown on the invoice, and odometer. As MOT certificates are often used as proof of mileage I consider this a major error. New certificate was issued.
My BMW X5 had been into another local Bmw dealer for the same problem from the day I had it 3 times and each time I was told it was the way the car was, not satisfied with what they said I took it to blue bell and it was diagnosed straight away
I was offered a car wash and the service was completed in the given timescale
Efficient and comprehensive actions by all involved
Good service and good coffee
Because they carried out the work required as agreed in a complete and satisfactory manner.
We were kept well informed throughout
Very good service from start to finish. We didn't feel pushed into making the purchase and we had good updates throughout the build
I've come to expect nothing else. Greg Bailey always makes you feel like you're the most important person in the room. I had my wife with me in the showroom at every stage of the buying process and she was very impressed too.
The car is great and the staff knowledgeable and professional however I think there is far too much emphasis on trying to pressure customers into buying gap insurance, tyre insurance damage insurance etc. It was a week before my deposit was returned.
Excellent service by James Brookes who looked after me from start to finish couldn't of been more helpful.
Fantastic deal and service.
James Brooks and the whole team are very knowledgable, informative, helpful and easy to contact. James especially has been great; keeping us informed of our delivery and working with us to support our needs.
My BMW sales woman Brogan Phillips of Bluebell BMW Crewe went above and beyond to ensure that my car was delivered in a very quick time and all paper work was ready prior to pick up. She made my experience 100% better than I would of got elsewhere.
Kept informed every step of the way from first contact to delivery- Brogan Phillips was brilliant she went above and beyond for us
Richard Green and his colleagues were courteous and very thorough during the whole process of identifying a suitable car for me, arranging the finance and then explaining the car's features when I collected it.
My wife and I were treated curtiously but professionally throughout both in the showroom and on delivery. Everything was explained in detail which helped to make our decision easy. This was followed with a call two days later to ensure our satisfact
Very friendly and efficient service.
Friendly helpful staff
The salesman was very helpful, and explained everything fully. When i picked the car up everything was done and ready.
Excellent service from start to finish, James (Brooks) made it a very straightforward and pleasant experience.
Faisal Riaz and the team at Crewe BMW provided a first class experience during the purchase and handover of the vehicle. Faisal built trust with me and I feel he looked after me extremely well during the purchase. He has also been on point postsale
My Dad passed away in February and Ryan Elliot ( who we've dealt with before ) found us a deal which meant we could put my dads car and mine in to gain a car which would be an asset to our family. It was a traumatic time and Ryan found the right deal
Faisal Riaz was attentive, knowledgeable and a pleasure to deal with.
The services where outstanding and I always recommend blue bell Bmw to others
Dave Chaplin who we have known for a number of years at the dealership was his usual professional self and met all the requirements when informed what type of vehicle we required.
Everything handled promptly and efficiently
A faultless experience. Professional sales team. Kept informed about the progress of the build from order to handover.
Friendly and efficient
We felt at ease as soon as we went through the door
Excellent service especially from Richard Green at blue bell BMW Crewe.
From the moment we met with sales executive Chaplin we new this was going to be a completely satisfying experience. Every aspect of this purchase was completed with attention to detail, professionalism and humour. Delivery was earlier than expected.
The sales exec (Ryan Elliott) was always very helpful and knowledgable. He also kept me up-to-date on progress and answered any questions quickly and efficiently.
Great friendly service from Brogan, who found me a car that matched what I was after within budget. All aspects of the sale completely efficiently and professionally.
Good communication from Marshall.
Richard Sharp at the Crewe BMW was superb in handling all my requirements
Completely understood our requirements and delivered upon these
Prompt response to questions, friendly staff and good offer
All staff friendly and attentive
I have had excellent service.
Brilliant service from start to finish. Totally different to our experience at the Audi garage in Crewe.
My overall Experience from start to finish was excellent
Knew exactly what I required
Marshall who dealt with me throughout the process was fantastic. Really clear and concise communications from the start and with the quote through to the end at collection. I could not praise him highly enough
BMW Salesman (Ryan E) was very knowledgeable, honest and welcoming. Good atmosphere in the showroom and no hassle approach was a pleasant surprise compared to other car dealers!
We were looked after right from the very start, such a smooth and enjoyable process.
From the first contact to the pick up my car James was incredibly helpful and made the process very straightforward.
Excellent staff and first class handover
salesman (richard green) made the whole experience feel friendly, professional and trustworthy throughout. A real BMW performance !
Pleasant, friendly and knowledgeable employees.
Excellent service by Richard Green he had good knowledge of car specifications. We were kept up-to-date with regard to delivery.
BMW Crewe provided the premium experience expected and answered every question I had.
Great attitude understand our needs to match a car& found close fit. Sales visit to delivery 8 days
We felt that the car was ready but everything else wasn't quite there. We understood that a few people were off sick and that did impact on how things had been organised and the sale just seemed to take a bit longer than expected.
Ryan was fantastic! Very helpful and very knowledgeable
Excellent communication from the start with regular updates all the way through the sale process. Nothing was too much trouble.
Listened to what we wanted, searched hard to get us what we wanted, very professionally handled the actual buying experience, handover was very good with suggestion, "drive it & then come back with questions anytime" - excellent!
Ryan Elliot is by far the best sales person within Blue Bell Crewe and to date I repeatedly brought 5 new cars from himHe is a wonderful asset to this dealership his sales approach and non pushy attitude to new car sales is extremely professional
I have purchased 3 new cars from Richard Green. He is an excellent ambassador for BMW. Product knowledge, enthusiasm and customer relationship liaison is exemplary. He's also a thoroughly nice bloke!
Think this is my 4th or 5th car from Blue Bell - always good service.
The service was excellent
Excellent service provided by Ryan Elliot and the team at BMW Crewe.
No problems at all, very easy.
Despite a delay in delivery of the vehicle to the dealership, David Chaplin kept me informed of the progress at all times.