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The problem was identified and rectified with speed and efficiency
Job completed satisfsctorily. However, it was apparent the vehicle was ready before I actually picked it up - I was waiting in the waiting area but no-one came to look for me (I had indicated I would be in the garage waiting).
Blue Bell are are a warm friendly team that always do a good job.
Nothing to fault
Advised us of suggested course of action by phone and all put into action for us
Fast, friendly and reliable service
All the staff were very helpful and accommodating, and went out of their way to ensure I received a great service.
Simple process and serviced whilst I waited
Vehicle wasn't ready when collecting. Also supposed to have been washed and vacuumed but whilst it had been it was rather poor.
everything done to plan
Salesman Ryan Elliot was excellent. Nothing was any trouble.
We have now had 3 cars from blue bell and have been very impressed with the sales and after care provided David Chaplin has always been keen to provide the service we would expect from a premium brand
Vehicle came in for first service. When I dropped it off I mentioned that I did not think the air conditioning was working and also the horn. I was driving to London two days later and the weather was extremely hot but the air conditioning failed.
Easy to arrange necessary work, it was completed on time and car returned in cleaned condition
Ive had two issues recently - one a broken wing mirror and this engine valve fault. The quote for the mirror was so high that the insurance company laughed down the phone at me (£1600 vs their approved BMW service people at c£700).
The service went as planned, though I didn't receive a reminder that my car needed its MOT, nor was I aware that a brake fluid change was required until I checked my car in at the service desk.
Always pleasant to deal with
This is the first time I've used BMW Crewe and I left suitably impressed. Quick and efficient, I was always informed on the progress of my car. Special mention goes to Phil Hill who looked after me throughout. Top Service.
Disappointed that I had to phone 3 times over 2 days for updates.After I picked the car up, I had a call the next day and the lady couldn't get my name right, I'm called WILLS not WILLIS! it happens every time.
Just a small breakdown in communication which was a bit stressful but overall staff have been very helpful and courteous.
Blue Bell do try to solve my problems and I perhaps just been unlucky in that my visits have been problematic recently I.e. garage car lift breaks down, parts not in stock
Ease of booking, friendly staff, timely service
Past service I have have always been completely satisfied. However this time my car was not cleaned or vacuumed! Petty this may seem, but its things like this that set you apart from competitors.
I had no reason not to be completely satisfied.
I sat and waited in the showroom for me service and was treated impeccably.
Other than the cost every thing was fine.
The service took longer than advised and I nearly missed a business appointment but I was compensated by agent with a slightly reduced bill that I consider a professional gesture.
Fantastic customer car
Staff extremely helpful
I have had excellent service, great staff and obviously great mechanics aswell as they are the ones who have done the work on my car that i requested.
See above.I have asked Blue Bell for an explanation of matters and hope to hear soon.
Everything completed as requested
Everything was carried out to my satisfaction.
You responded and effectively fixed the problem that I was experiencing with the car.
The reason for the rating is i asked for some warranty work to be done and they said they would ring me back within 36 hours and still waiting.........cannot fault the work you do.
Everything was as I expected
The service guy was grumpy and seemed not that bothered when I asked if they could look at a couple of other issues. Said the service was only an hour but kept car all day without looking at other things. I have to book the car in again for these?
They took me through what had been done. The car had been cleaned.
Everything was brilliant, sorted the problem swiftly. Absolutely happy with the car, no rattling at all. No issues with the service at all, very professional indeed. Only thing is the car wasnt cleaned, they advised it was.
The general team at Blue Bell Crewe and the service team is very professional and attentive to providing great service.
The car was not ready when I arrived to collected it at a time I requested when booking and dropping it off. Waited in the dealership for two hours for the car. I discovered that it had also been taken to a back street garage for its MOT.
I could not fault the service I received from the staff I came into contact with, nor the quality of the repair, nor the speed of attention, and the invoice total was reasonable.
I agreed that they could wash my car however when I got home and opened the boot I noticed scratch marks on the cill below where the boot opens....... Continued below:-
Looked after really well and kept informed.
Excellent customer service. Very helpful staff. I was kept fully informed
Generally if I get the right person to deal with me who I have known for the 20 plus years I give 5 stars. that person wasnt available but more to the point I brought the car in with an intermittent fault which needs time to judge if it is cured.
good service friendly staff
The staff were pleasant, friendly and efficient.
Top quality they provide , be nicer if offered you more drinks ??
Dealer very helpful. Price for new tyres clear and kept to without any hidden extras suddenly appearing. Location of show room is convenient and staff pleasant and helpful.
Courtesy car available and swap over very quick and easy
Unfortunately my car had a minor accident whilst being serviced, but Blue Bell Immediately told me and repaired the damage.
Everybody was very helpful
I never expected to have to arrange for my vehicle to be returned because things that I expect to be standard during a service, were not done, customer service manager who called after this whole experience was very good, but the damage was done.
They did exactly what I wanted. Competitive prices on new tyres. Brakes serviced. I knew the price, so no surprises.
I was totally satisfied.
staff always helpful and polite
Service completed in timely manner. Car had courtesy vacuum inside.
As stated before, this is my 8th BMW - all bought with the help of Greg Bailey at Blue Bell.
James Brookes the sales exec has gone out of his way to accommodate me and my new car. I thrilled with his attention to detail and customer focussed attitude. His tea isn't bad either
The sales staff were excellent.
The staff and salesmen I dealt with throughout were extremely welcoming, professional and kept me up to date throughout the process everything went perfectly
Dealt with Greg, second car we bought from him in the last 6 months
Went through the car and it's features very well and very informative.
I had a special requirement for my new car and Ryan was very helpful indeed and patient in assisting
Great service and the dealer was really accommodating.
I was again satisfied with the way Ryan Elliott handled the sale itself. When I collected the car, I would have appreciated what amounts to a Test Drive to demonstrate/fully familiarise me with using the expensive extra driving accessories I bought.
Professional - listened to our requirements and offered various options. Follow up on delivery was good.