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James Platt

Head of Business
  • Years in the industry 15
  • Department BMW
  • Hobbies Golf

Phil Brown

General Sales Manager
  • Years in the industry 35
  • Department New and Used BMW
  • Hobbies Football and Golf

Mark Bailey

Sales Manager
  • Years in the industry 7
  • Department New and Used
  • Hobbies Football, Golf, Gym, Boxing, UFC and Horse Racing

Tim Seville

Transaction Manager
  • Years in the industry 5
  • Department BMW Sales/Finance
  • Hobbies Socialising and Football

Richard Green

New BMW Sales Executive
  • Years in the industry 23
  • Department New BMW Sales
  • Hobbies Eating curry

Dave Chaplin

New BMW Sales Executive
  • Years in the industry 31
  • Department New BMW Sales
  • Hobbies All kind of sport

Ryan Elliott

New BMW Sales Executive
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies Cycling and poker

Elliot Brookes

Used BMW Sales Executive
  • Years in the industry 2
  • Department Used BMW Sales
  • Hobbies Socialising and eating out

Greg Bailey

Used BMW Sales Executive
  • Years in the industry 15
  • Department Used BMW Sales
  • Hobbies Music and fitness

Faisal Riaz

New and Used BMW Sales Executive
  • Years in the industry 3
  • Department New and Used BMW Sales
  • Hobbies Music, motorsport and spending time with family

Brogan Shipley

New and Used BMW Sales Executive
  • Years in the industry 5
  • Department New and Used BMW Sales
  • Hobbies Socialising

James Brookes

New and Used BMW Sales Executive
  • Years in the industry 7
  • Department New and Used BMW Sales
  • Hobbies Football and eating out

Deryn Parker

Service Administrator
  • Years in the industry 2
  • Department Reception
  • Hobbies Socialising and keeping fit

Stacey Thelwall

Telephonist/Showroom Host
  • Years in the industry 3
  • Department Reception
  • Hobbies Spending time with my family and eating cake!

Tony Merenda

Aftersales Executive
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Scott Turner

Parts Manager
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The problem was identified and rectified with speed and efficiency

Service

Job completed satisfsctorily. However, it was apparent the vehicle was ready before I actually picked it up - I was waiting in the waiting area but no-one came to look for me (I had indicated I would be in the garage waiting).

Service

Blue Bell are are a warm friendly team that always do a good job.

Service

Nothing to fault

Service

Advised us of suggested course of action by phone and all put into action for us

Service

Fast, friendly and reliable service

Service

All the staff were very helpful and accommodating, and went out of their way to ensure I received a great service.

Service

Simple process and serviced whilst I waited

Service

Vehicle wasn't ready when collecting. Also supposed to have been washed and vacuumed but whilst it had been it was rather poor.

Service

everything done to plan

Service

Salesman Ryan Elliot was excellent. Nothing was any trouble.

Service

We have now had 3 cars from blue bell and have been very impressed with the sales and after care provided David Chaplin has always been keen to provide the service we would expect from a premium brand

Service

Vehicle came in for first service. When I dropped it off I mentioned that I did not think the air conditioning was working and also the horn. I was driving to London two days later and the weather was extremely hot but the air conditioning failed.

Service

Easy to arrange necessary work, it was completed on time and car returned in cleaned condition

Service

I’ve had two issues recently - one a broken wing mirror and this engine valve fault. The quote for the mirror was so high that the insurance company laughed down the phone at me (£1600 vs their approved BMW service people at c£700).

Service

The service went as planned, though I didn't receive a reminder that my car needed its MOT, nor was I aware that a brake fluid change was required until I checked my car in at the service desk.

Service

Always pleasant to deal with

Service

This is the first time I've used BMW Crewe and I left suitably impressed. Quick and efficient, I was always informed on the progress of my car. Special mention goes to Phil Hill who looked after me throughout. Top Service.

Service

Disappointed that I had to phone 3 times over 2 days for updates.After I picked the car up, I had a call the next day and the lady couldn't get my name right, I'm called WILLS not WILLIS! it happens every time.

Service

Just a small breakdown in communication which was a bit stressful but overall staff have been very helpful and courteous.

Service

Blue Bell do try to solve my problems and I perhaps just been unlucky in that my visits have been problematic recently I.e. garage car lift breaks down, parts not in stock

Service

Ease of booking, friendly staff, timely service

Service

Past service I have have always been completely satisfied. However this time my car was not cleaned or vacuumed! Petty this may seem, but it’s things like this that set you apart from competitors.

Service

I had no reason not to be completely satisfied.

Service

I sat and waited in the showroom for me service and was treated impeccably.

Service

Other than the cost every thing was fine.

Service

The service took longer than advised and I nearly missed a business appointment but I was compensated by agent with a slightly reduced bill that I consider a professional gesture.

Service

Fantastic customer car

Service

Staff extremely helpful

Service

I have had excellent service, great staff and obviously great mechanics aswell as they are the ones who have done the work on my car that i requested.

Service

See above.I have asked Blue Bell for an explanation of matters and hope to hear soon.

Service

Everything completed as requested

Service

Everything was carried out to my satisfaction.

Service

As above

Service

You responded and effectively fixed the problem that I was experiencing with the car.

Service

The reason for the rating is i asked for some warranty work to be done and they said they would ring me back within 36 hours and still waiting.........cannot fault the work you do.

Service

Everything was as I expected

Service

The service guy was grumpy and seemed not that bothered when I asked if they could look at a couple of other issues. Said the service was only an hour but kept car all day without looking at other things. I have to book the car in again for these?

Service

They took me through what had been done. The car had been cleaned.

Service

Everything was brilliant, sorted the problem swiftly. Absolutely happy with the car, no rattling at all. No issues with the service at all, very professional indeed. Only thing is the car wasn’t cleaned, they advised it was.

Service

The general team at Blue Bell Crewe and the service team is very professional and attentive to providing great service.

Service

The car was not ready when I arrived to collected it at a time I requested when booking and dropping it off. Waited in the dealership for two hours for the car. I discovered that it had also been taken to a back street garage for its MOT.

Service

I could not fault the service I received from the staff I came into contact with, nor the quality of the repair, nor the speed of attention, and the invoice total was reasonable.

Service

I agreed that they could wash my car however when I got home and opened the boot I noticed scratch marks on the cill below where the boot opens....... Continued below:-

Service

Looked after really well and kept informed.

Service

Excellent customer service. Very helpful staff. I was kept fully informed

Service

Generally if I get the right person to deal with me who I have known for the 20 plus years I give 5 stars. that person wasn’t available but more to the point I brought the car in with an intermittent fault which needs time to judge if it is cured.

Service

good service friendly staff

Service

The staff were pleasant, friendly and efficient.

Service

Top quality they provide , be nicer if offered you more drinks ??

Service

Dealer very helpful. Price for new tyres clear and kept to without any hidden extras suddenly appearing. Location of show room is convenient and staff pleasant and helpful.

Service

Courtesy car available and swap over very quick and easy

Service

Unfortunately my car had a minor accident whilst being serviced, but Blue Bell Immediately told me and repaired the damage.

Service

Everybody was very helpful

Service

I never expected to have to arrange for my vehicle to be returned because things that I expect to be standard during a service, were not done, customer service manager who called after this whole experience was very good, but the damage was done.

Service

They did exactly what I wanted. Competitive prices on new tyres. Brakes serviced. I knew the price, so no surprises.

Service

I was totally satisfied.

Service

staff always helpful and polite

Service

Service completed in timely manner. Car had courtesy vacuum inside.

Service

As stated before, this is my 8th BMW - all bought with the help of Greg Bailey at Blue Bell.

Sales

James Brookes the sales exec has gone out of his way to accommodate me and my new car. I thrilled with his attention to detail and customer focussed attitude. His tea isn't bad either

Sales

The sales staff were excellent.

Sales

The staff and salesmen I dealt with throughout were extremely welcoming, professional and kept me up to date throughout the process everything went perfectly

Sales

Dealt with Greg, second car we bought from him in the last 6 months

Sales

Went through the car and it's features very well and very informative.

Sales

I had a special requirement for my new car and Ryan was very helpful indeed and patient in assisting

Sales

Great service and the dealer was really accommodating.

Sales

I was again satisfied with the way Ryan Elliott handled the sale itself. When I collected the car, I would have appreciated what amounts to a Test Drive to demonstrate/fully familiarise me with using the expensive extra driving accessories I bought.

Sales

Professional - listened to our requirements and offered various options. Follow up on delivery was good.