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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW PRICE MATCH AND 24 HOUR COURTESY CAR GUARANTEE.

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The Big Event

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BMW i8 Roadster

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Black Friday Sales Event

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The All New BMW X3 Launch

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Impress with the new BMW Shadow Edition

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BLUE BELL SPONSORSHIP OF WYCHWOOD PARK GOLF CLUB

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The BMW Electric Experience 19-21 May.

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The BMW i3 extended range

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BMW At The Geneva International Motor Show

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BMW At The Geneva International Motor Show

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BMW i8 Protonic Editions

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BMW i8 Protonic Editions

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The New BMW 5 Series Touring, with M Performance Accessories.

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The New BMW 5 Series Touring, with M Performance Accessories.

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Sales Executive Vacancy

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You Can Now Configure & Purchase Online

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The New BMW 4 Series Range, Now Available To Order

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The New BMW 4 Series Range, Now Available To Order.

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The Blue Bell Family Stand

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Blue Bell BMW boosts Alzheimer’s charity cycle ride

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Complaints Procedure

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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James Platt

Head of Business
  • Years in the industry 15
  • Department BMW
  • Hobbies Golf

Phil Brown

General Sales Manager
  • Years in the industry 35
  • Department New and Used BMW
  • Hobbies Football and Golf

Mark Bailey

Sales Manager
  • Years in the industry 7
  • Department New and Used
  • Hobbies Football, Golf, Gym, Boxing, UFC and Horse Racing

Tim Seville

Transaction Manager
  • Years in the industry 5
  • Department BMW Sales/Finance
  • Hobbies Socialising and Football

Laura Davies

Local Business Development Manager
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Horses and spending time with my daughter

Richard Green

New BMW Sales Executive
  • Years in the industry 23
  • Department New BMW Sales
  • Hobbies Eating curry

Dave Chaplin

New BMW Sales Executive
  • Years in the industry 31
  • Department New BMW Sales
  • Hobbies All kind of sport

Ryan Elliott

New BMW Sales Executive
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies Cycling and poker

Elliot Brookes

Used BMW Sales Executive
  • Years in the industry 2
  • Department Used BMW Sales
  • Hobbies Socialising and eating out

Greg Bailey

Used BMW Sales Executive
  • Years in the industry 15
  • Department Used BMW Sales
  • Hobbies Music and fitness

Faisal Riaz

New and Used BMW Sales Executive
  • Years in the industry 3
  • Department New and Used BMW Sales
  • Hobbies Music, motorsport and spending time with family

Brogan Phillips

New and Used BMW Sales Executive
  • Years in the industry 5
  • Department New and Used BMW Sales
  • Hobbies Socialising

James Brookes

New and Used BMW Sales Executive
  • Years in the industry 7
  • Department New and Used BMW Sales
  • Hobbies Football and eating out

Deryn Parker

Telephonist/Showroom Host
  • Years in the industry 1
  • Department Reception
  • Hobbies Socialising and keeping fit

Natalie Cooper

Telephonist/Showroom Host
  • Years in the industry 1
  • Department Reception
  • Hobbies Spending time with my family and friends

Stacey Thelwall

Telephonist/Showroom Host
  • Years in the industry 3
  • Department Reception
  • Hobbies Spending time with my family and eating cake!

Rob Owen

Assistant Service Manager
  • Years in the industry 15
  • Department Service
  • Hobbies Playing football

Tony Merenda

Aftersales Executive
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Ashley Chesters

Aftersales Executive
  • Years in the industry 2
  • Department Service
  • Hobbies Playing football

Ceri Roberts

Aftersales Executive
  • Years in the industry 3
  • Department Service
  • Hobbies Planes

Lindsay Ogden

Service Booking Advisor
  • Years in the industry 1
  • Department Reception
  • Hobbies Clay pigeon shooting

Scott Turner

Parts Manager
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

Alex Jenkinson

Parts Advisor
  • Years in the industry 3
  • Department Parts
  • Hobbies Music and Motosport

Chris Fardoe

Parts Advisor
  • Years in the industry 4
  • Department Parts
  • Hobbies Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was as I expected

Service

The service guy was grumpy and seemed not that bothered when I asked if they could look at a couple of other issues. Said the service was only an hour but kept car all day without looking at other things. I have to book the car in again for these?

Service

They took me through what had been done. The car had been cleaned.

Service

Everything was brilliant, sorted the problem swiftly. Absolutely happy with the car, no rattling at all. No issues with the service at all, very professional indeed. Only thing is the car wasn’t cleaned, they advised it was.

Service

The car was not ready when I arrived to collected it at a time I requested when booking and dropping it off. Waited in the dealership for two hours for the car. I discovered that it had also been taken to a back street garage for its MOT.

Service

The general team at Blue Bell Crewe and the service team is very professional and attentive to providing great service.

Service

I agreed that they could wash my car however when I got home and opened the boot I noticed scratch marks on the cill below where the boot opens....... Continued below:-

Service

Looked after really well and kept informed.

Service

I could not fault the service I received from the staff I came into contact with, nor the quality of the repair, nor the speed of attention, and the invoice total was reasonable.

Service

Excellent customer service. Very helpful staff. I was kept fully informed

Service

Generally if I get the right person to deal with me who I have known for the 20 plus years I give 5 stars. that person wasn’t available but more to the point I brought the car in with an intermittent fault which needs time to judge if it is cured.

Service

good service friendly staff

Service

The staff were pleasant, friendly and efficient.

Service

Top quality they provide , be nicer if offered you more drinks ??

Service

Dealer very helpful. Price for new tyres clear and kept to without any hidden extras suddenly appearing. Location of show room is convenient and staff pleasant and helpful.

Service

Unfortunately my car had a minor accident whilst being serviced, but Blue Bell Immediately told me and repaired the damage.

Service

Courtesy car available and swap over very quick and easy

Service

Everybody was very helpful

Service

I never expected to have to arrange for my vehicle to be returned because things that I expect to be standard during a service, were not done, customer service manager who called after this whole experience was very good, but the damage was done.

Service

They did exactly what I wanted. Competitive prices on new tyres. Brakes serviced. I knew the price, so no surprises.

Service

I was totally satisfied.

Service

Service completed in timely manner. Car had courtesy vacuum inside.

Service

staff always helpful and polite

Service

Once again at M.O.T anniversary Blue Bell let me down...last year the M.O.T certificate was "inflated" by 300,000 miles,necessitating a new certidficate to be issued. As a customer of 20 years at Blue Bell,I am finding service levels falling .Pity.

Service

I reported a fault which wasn't written on the service sheet and so wasnt looked at. Also there is a level of arrogance when dropping a car in for a service.You are not asked "is everything ok?" Scanning the key won't tell you about a rattle will it?

Service

The work carried out was efficient and well organised.Extremely disappointed that, after paying £500 for a service, your company refused to valet the luggage space of the car, even upon request. This would have taken 5 minutes.

Service

Polite and knowledgeable staff

Service

Outstanding.

Service

Start to finish was seamless

Service

Good service each time I have been

Service

You always deliver what you promise and make dealing with you easy and straightforward.

Service

Every question was answered and dealt with to my entire satisfaction

Service

Sorted out problem on the day despite having no appointment

Service

Failed to identify a faulty tyre valve 3 times, which resulted in repeat visits being made causing great inconvenience. Sent away from the dealership, as a lone female, with a fault, despite being assured the fault had been examined and fixed.

Service

A smooth, efficient process and all questions answered quickly and thoughtfully.

Service

Sorted out a good wash and vac and mot repair work done on the day.

Service

Excellent staff

Service

All went well.

Service

Friendly and informative staff

Service

PLS NOTE THAT I RATED MY IT 3.5 but wouldn’t send until I changed the rating to a 5. Overall good apart from james in sales not getting back to me regarding purchasing a car for my husband! Still waiting.

Service

All required work was completed on the day and a loan car was supplied for the duration of the service. All issues related to the car were explained in full.

Service

Very easy process

Service

My car went with a known problem to the garage but nobody picked up on it

Service

Only let down was having to sit in cold reception for an hour.

Service

good follow up

Service

Everything was completed as requested and at the agreed price

Service

Service and MOT carried out as requested.

Service

As per the above, it’s noy just about everything being perfect, it’s about the attitude when things are not perfect, the willingness to listen and resolve - excellent customer service.

Service

Good service. No issues.

Service

When arriving at the depot the service team were not at the desks and I was kept waiting for a short time, which I fully understand if they are busy, but no one was to be seen.I pointed out the buffer and said it was behind the seat on the floor

Service

Cost of service prevented 5 star score

Service

I was greeted and dealt with efficiently and the work was carried out quickly

Service

There time and patience and friendly manner makes you feel at ease, you are never rushed and never forced into anything.

Service

Fantastic service from blue bell car was picked up and returned, which was superb. Dealership very polite and professional

Service

Staff friendly, attentive and knowledgeable. Showroom very impressive with good range on display. Servicing costs very reasonable. Couldn’t fault Blue Bell Crewe at all.

Service

Firstly, 20 mins to be sat waiting at a service desk for my courtesy car to be found/bought around. Car dropped off at 9:15am. For wheels to be swapped under warranty, for corrosion issue.. Only at 4pm did I get a call about an issue with my tyres!

Service

As above

Service

They damaged my car give them due a very nice lady got the damage repaired but on further inspection I found more scratches on the bodywork I feel the service here is getting poorer I have used this place for car purchase and services

Service

The service took over 2 hours, I then had a replacement tyre which took 1 hour 15 mins and then they forgot to replace the dust cap. They said they'd sent one but I haven't received it. The tyre pressure was 1.7 bar and I had to inflate it myself.

Service

Took my X1 in response to a phone call by the garage for an enhancement. We were dealt with by Tony Merenda who has been there since we bought our first Bmw. Spoke to him about a service he advised us to have it done and arranged to have it done. Gre

Service

Everything was dealt with as expected and I was kept informed at all times.

Service

Great people

Service

Excellent - car collected and returned on time

Service

Totally satisfied, service was carried out correctly first time.I chose a wait appointment and the surroundings were comfortable, Tony made sure I had everything I needed and thoroughly explained all that had been done afterwards.

Service

They kept me informed at all times about matters relating to the repair on the car

Service

Very professional service and staff very friendly and attentive

Service

Any issues discussed clearly

Service

Great service and the dealer was really accommodating.

Sales

I was again satisfied with the way Ryan Elliott handled the sale itself. When I collected the car, I would have appreciated what amounts to a Test Drive to demonstrate/fully familiarise me with using the expensive extra driving accessories I bought.

Sales

Professional - listened to our requirements and offered various options. Follow up on delivery was good.

Sales

Everything done as promised with personal service

Sales

Dave sorted everything out. Good advice on type of car and basically told me which one to get.

Sales

Obviously very well managed, from the Dealer Principal down...experience shows...

Sales

Our salesman was very high quality again without over-selling.

Sales

This is the sixth time in six years we have dealt with our local dealership. Many thanks to Laura Davies and Richard Green we are treated like family. Nothing is too much trouble.

Sales

Everything ran smoothly as promised.

Sales

everything went smoothly

Sales

James Brookes at Blue Bell looked after us extremely well including a tutorial on the car first class service

Sales

Excellent product display and choice available , staff knowledge and support at bluebell, Crewe.

Sales

Excellent relationship with sales personnel (especially with Dave Chaplin)

Sales

one to one handover at a time to suit ourselves, no issues what so ever, Faisal even came in an hour early on a snowy Sunday to ensure smooth handover

Sales

Richard Green at Blue Bell Crewe did a great job in fulfilling my requirements. The vehicle was delivered on time.

Sales

I was dealt with in a professional manner

Sales

Extremely helpful, Very approachable and knowledgeable.He was able to answer all the queries and questions that I needed to know whilst deciding on the exact spec before placing my order.

Sales

Kept informed by the sales executive

Sales

The whole process was professionally handled

Sales

A good purchasing experience. very helpful and courteous sales staff plus the car was delivered on the date it was promised. The handover was very thorough and patient. As a senior citizen, modern technology can be a lot to take in !!

Sales

Very relaxed process

Sales

This is my 4th 3 series on PCP and see no reason not to continue in the PCP scheme changing my car every three years.

Sales

Professional courteous service

Sales

Excellent e2e experience: show room neat and tidy; always a nice selection of interesting cars to look at; staff cheerful and very helpful. Feel like I'm treated with respect and as a human being rather than walking pound sign

Sales

Helpful without being pushy, product knowledge ,met expectations