Blue Bell Crewe Star Rating
Sales
21 comments from 45 reviews
Service
36 comments from 87 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Spot on service, extremely courteous and efficient"
"I feel the dealer could call to advise extra work doning rather than having to book the vehicle back in"
"Dealership showed goodwill."
"Top quality service provided by Bluebell and especially Dave my car was ready earlier than expected and they even valeted it for me, many thanks very happy"
"it went very smoothlyand the work completed on time"
"the dealership very good as allways"
"I think there is poor communication at the dealership."
"Booking in was a siaster, no loan car was avaiable so i got a dirty one, no one called me to say it was ready, all in all a poor show"
"Very happy with my 520D Touring"
"have used Blue Bell Crewe for every service, they are always polite, helpful and efficient"
"My major gripe with the dealership was the disgraceful quote they gave me for fixing one coil. The quote was 1400. The highly paid service team also managed to order the wrong part meaning they had to keep the car an extra day, costing me a cont...."
"They were very good."
"the experience with the dealer has been good. They kept me informed, discounted the cost and sought help from BMW UK to reduce the bill."
"It was fine."
"As always, Blue Bell Crewe looked after me completely, brilliant service"
"Staff are friendly, efficient and knowledgeable and give excellent service."
"They were extremely helpful. It was very good. They were very efficient."
"I was told it would be an hour to an hour and a half it took two and a half hours, I had asked to be fitted in as a rush which they did they were very helpfull."
"The collection service, i had to pay for. They are very efficiant."
"went in for clutch problem came out with clutch repaired plus very bad oil leak wich was not there before clutch repair, used bmw rescue on 2 ocations very good and very helpfull when told car oil leak repaired other faults happend"
"They do not keep parts in stock."
"the courtesy car was not available ."
"Tony explained each part of the work in detail and did everything he could to put me at ease."
"Dealership could not provide a satisfactory answer to the ongoing problem"
"The service i have recieved from Blue bell has been excellent."
"I was not satisfied with the criteria for fault finding on the lutch which went into days."
"Work on vehicle seems fine as part of service but other areas reported either 'could not be found' and are still present or do not appear to have addressed the issue and they remain. Also, a 45 min wait to collect car due to a mix up with staff."
"Was told I needed a new key when there was nothing wrong with it"
"Excellent attentive service. Delay owing to part on back order."
"I was disappointed in having to pay the insurance on the loan car whilst my vehicle had warranty work undertaken which took over a week. I was told that my car needed a new tyre but the old tyre was not availble to view"
"The team at Blue Bell Crewe are extremely friendly and helpful. My only dissatisfaction is with the clutch problem with my car."
"I pullled in and the bulb was sorted straight away."
"This is the 2nd appointment made to have vehicle MOT'd appointment for 9:30 to enable me to collect my grandson from school which i did say at the booking. Advised the MOT would be done in the PM explained this wasn't what i had arranged."
"Always very attentive."
"I mentioned the CD fault and I'm pretty sure it was'nt looked into."
"Excellent Ryan has always looked after us well."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very helpful with advise etc."
"The salesperson was a breath of fresh air. He was totally dedicated to finding a car that was perfect and suitable for my needs and he offered great advice on specifications and what would suit my family."
"The staff were professional and attentive. They understood my requirements and were able to fulfil them with the ideal car."
"They really looked after us. Everything was great."
"Very good, would recommend and use again"
"I think that the car windows could have been sparkle clean. The windows and the i drive screen were not cleaned to the level that I would have expected. The BMW badge at the front was damaged and as yet not been replaced."
"David Chaplin assisted me greatly in the choice and purchase of my new car, goes out of his way to help. A very positive experience"
"The staff were all 5 stars."
"Very informative, and helpful Sales Executive Dave Chaplin . Gave me all the time, help and information that I required."
"Richard Green dealt with me from start to finish and i would like to praise him on his handling of the matter."
"Extremely pleased with the overall experience all the staff members provided"
"Spot on - dealt with Dave Chaplin 10 years ago when I bought a new BMW and he is still brilliant."
"Third purchase - a very good relationship with the garage."
"Best car purchasing ever having bought new cars for over 40 years. In particular, the sales rep, Ryan Elloitt, was extremely professional and very efficient throughout the entire process"
"Just very happy."
"Everything arranged as expected and on time, as usual."
"We were looked after very well by David Chaplin."
"They were very friendly and they made everything very easy."
"Dave Chaplin was excellent."
"The two guys I dealt with their, David Chaplin and Richard Middleton, were excellent."
"Special praise to Dave Chaplin, an absolute credit to BMW. Lover the bow on the car at handover"