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Was disapointed that the work I had carreid out was not covered by the warranty?
The staff at Blue Bell Crewe have always been professional, helpful and friendly
Treated very well whilst waiting for my car at the dealership. Periodically asked by several members of staff if I was okay and if I wanted a drink. very polite and helpful
A little mix up with how long the job was going to take when I booked in, meant that I had to wait a little longer than planned - but Danielle must of asked the workshop to speed up, as my car was quickly completed shortly after.
The telephone was answered promptly and the whole experience was well polished. A big thanks to Phil who collected/returned the car. This is often the company's customer facing member of the team and he was efficient and most courteous.
Good rates for MOT. Perfect waiting time length for it to be conducted, service team and receptionists very friendly and the sales team left me alone to waste time looking at the stock. Offered a brew, remembered me when I walked in, small things.
You've misspelt my surname, even though I spelt it out and I'm still waiting to hear from you for a warranty part that you didn't have in stock. The level of service at dealership was excellent.
The loan car was ready as promised. When I collected my car after the service was complete, it had been cleaned as well. Andy and Tony were very professional. Also Elliot took the time to come over and say hello.
Due to the fault with the car it has left me with no confidence with the vehicle and also that I was not advised about the fluids being low.
Standard service etc ok. Asked to have a look at brakes as squeaking when being applied. When picked up and asked, was told brake linings were fine so should be ok. Upon leaving garage and spplying brakes squeaking still there. Poor.
Overall very slick experience. Only downside was the length of time it took to check in and check out. Seemed a very onerous process.
Polite, smart and efficient.
As above, service carried out efficiently and in good time.
Carried out work on time and valeted car when complete.
Whilst all the people I spoke to regarding this matter were helpful and polite the outcome was very disappointing for reasons above.
As above.. the staff were positive and answered all our questions.
For the 3rd time, I am totally unsatisfied with my overall garage service, had to return vehicle and poor valet
Every went perfectly to plan.
All required work completed and the work explained by the service advisor
The problem reported was resolved in a timely manner
Everything I asked to be done was done.
Safety recall parts not in stock but job done quickly next day
Good except that I had to wait half an hour for all the paperwork to be completed some of which was excessively involved.
Generally very good, although more expensive than other BMW dealerships
no problems at all
I am pleased with the work carried out and the advice on what will be required in the near future following the vehicle inspection.
See above.I only came in for a MOT and I was treated well
Very accommodating and helpful with great knowledge
Good friendly professional staff, makes visits pleasurable.
Told me exactly how long my car would be having a service.
As above and Yes I raised my concerns when I collected my vehicle and was told it would be looked in to. I posted a comment on social media which Sammie replied saying it was passed on to the service manager. No one bothered to give me a call.
250 characters is not enough to express the woeful service....
On this occasion the dealer had no car for a demonstration drive even following a dealer search. This could have been a) it is a new model, b) Bluebell are part of a new dealer group - Lookers, and c) Bluebell searched their system to find one.
No problem with any aspect of the service.
It went according to plan
On this occasion I had to contact reception to remind them that I had asked for the car to be picked up from home when no one had appeared at the arranged time.
Expected a full valet but only driver's mat cleaned.
Health check was quick and successful
Brilliant service, booked in easily and completed as expected
James, the sales executive, was, as before, very professional and extremely helpful in making sure my requirements were met. No pressure sales, good advice, went out of his way on his day off to help. Would certainly deal with him again.
Tony Merenda at Blue Bell makes sure we always receive superb customer service.
My car was returned with a problem it didn't have before the dealership worked on it
The service at the dealership was first rate and the work completed by the agreed time.
Satisfied even though bmw accidentally binned 2 phone chargers ....
No issues with service. Tony, the service manager has always given exceptional service and always goes above and beyond.
AVOID! Watch your google reviews tumble!
Efficient collection and delivery from home and all work done as required. Price-matched replacement tyre with local tyre depot.
Friendly staff, not sure about everyone's product knowledge
I keep receiving surveys and phone calls about my experience, but part of the work is still outstanding. I believe Blue bell are waiting for BMW. I've called for an update but haven't received a call back. Everything else has been fine, but I'd like
Courteous staff, prompt attention and did the job with no niggles or lingering issues
The work took longer than anticipated and I was left hanging around to kill time.
The drop off and pick up were easy.
Completely satisfied as stated
MOT failed on wiper blades then a full retest ?!
length of time off the road 6 days for a problem with the aerial
Really well looked after by all of the team who went the extra mile when needed.
Pain free procedure
Again, good service all round.
Dealing with Elliot Brooks was the best you could hope for, he kept us informed on the progress of when the car was due in and also when we could collect it.
Comments above answer this question.
Great contact and service from the Sales team, until the point of handover and the issues with Apple CarPlay. Hoping it will all be fixed soon and my enjoyment of the vehicle can start
The Sales Executive, Ryan Elliott was excellent throughout the process.
David Chaplin made the process very easy.