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Longish wait for the service desk on collection
Had to go back the following day to have valve replaced
The staff are very helpful and I appreciate d the courtesy car
Poor communication. Also disappointed with a £30k + bmw that sounds like a series one Land Rover.
Thought the whole experience was poor - BMW I associate with a premium brand and really didn't feel that it was. We own a Mercedes and when it goes in for work it comes back pristine, fully valeted and its dropped of at house without argument.
When I pointed out the suspension was repaired only 2 months ago I was told this was a new problem with the ball joints. I demanded to see the video and in fact, these were worn/ loose at the front! This was documented on the health check too.
Not the standard I have come to expect from my regular Grange over Sands BMW dealer
I arranged that the vehicle would be ready for 5pm, I rang reception at 4pm and was told it would still be ready at that time. When I arrived I was left waiting until after 6pm with no explanation. Service advisor was the only saving grace.
The service team at Blue Bell had my car in the workshop on 3 separate occasions to try to rectify the fault, they kept me up to date with progress and the work that had been done so far to try and eliminate the issue. They did all they could.
Told work being undertaken was a big job and needed car for a while...using connected app I saw my car didnt move from parking bay from 8:30-3:15 and was in the wash bay by 4:15...so not such a big a job after all
I made a Fast Lane booking and arrived at 8.00 a.m. but didn't leave until after 10.30!
Good communication, very efficient reception ladies :)
Felt I waited too long when picking up the vehicle. Damage on returned loan car, though prior to my loan, had to be checked out with other staff as not documented, plus my car not parked at front
Didn't do much to cut the costs and give some refund.
I was very disappointed to see that on the service history I was given an Amber OK and on each element of the service is clearly stated 1,900 miles over due!! This apparently cannot be removed and in my opinion de-values the future value.
Some one needs to call me to discuss this.
i found the whole experience massively unsatisfactory, stressful and a waste of my time with staff who seemed ineffecient and who did not communicate with me nor did they seem to with other branches
Explained work undertaken on my car in detail.
Had problem with buckled wheel ordered new wheel made another trip for refit wrong size ordered had a totally wasted journey plus trying to charge exorbitant rate which really meant changing the tyre over now have to go again for refit
Meeting all my requirements and very helpful
Quote and hour and a half to complete the service and they were right on time.
I suspect they might have done more but within the framework they work to, they did what they could. The work was completed well once the part arrived.
Information regarding my car service not properly communicated
Completely dissatisfied as I was made to wait for so long and at first I was showed the scratch I know about at the end the man said I brought my car like that after he went to my car several times but no answer was given to me after after I asked ag
Arrived to collect my car...2 people in service with eight waiting and 10 sales guys with no-one waiting...balance is completely wrong...feel sorry for the guys in service...waited 20 minutes
It should not be expected to be placed in awkward situations due to poor attention to detail.
Did what they said they would do and more.
See above answer, have called since and told I would receive a call back....still no call back.
Car was picked up from home! They rang to say it had arrived and on site ! I thought that was very good!
Proactive and efficient although screenwash topped up with water only and froze as soon as used. Had to stop immediately as this was on a country road in the dark.
Failed to fix the fault
Blue Bell always do a thorough job and picking up and returning the car to me was very convenient.
Had to wait nearly 25 mins when dropping off due to some
Everything was fine, except time over an a little, and car clean was rushed and not done properly.
I felt the customer service I have had in the past from Dundee was better and more personal
Waiting time for a courtesy car Dropped off the car at 9am for a 10am booking phoned continuously through the day for progress promised a call back which didn't materialise and finally got to pick up at 6pm
Car collected and driven back to my home, on time and professionally, and very convenient.I did ask if somebody could contact me regarding the low mpg and talk me through my driving style etc in case I could improve the situation, but nobody did.
Work was done quickly at quoted price and the car was washed and cleaned inside.
Really awful. Rude staff(Tony), was reluctant to give me loan car booked 3 weeks earlier, gave me a staff car that was dirty inside and out. His way of informing me was awful and rude,The only nice person in service who showed courtesy was Craig.
My car was repaired under warranty without delay. Fast and efficient service.
Helpfully and fair
Minor issue regarding arrangements established via the Stoke operation
Although parking spaces were limited when I first arrived, the vehicle was immediately taken into the workshop and this was not a problem. All aspects from reception to receiving a loan car were handled extremely well.
Immediate call backs and quotes before committing to work. Yes
Thought above answers this!
Because I am very satisfied
3.5 weeks in BB's garage was not good by any stretch of the imagination.
Job done well.
Car was returned with fault. Fault was not fixed.
There are improvement s you could make.You could pre vet our details on dvla to save time.When I say I do not want to have the wheels jet washed I still expect them to be cleaned.When you check the hire car when returned you should check my car
Good quality service and friendly staff
Good communication and sales person give good clear and personal instructions on how to drivevehicle
Richard Green the sales adviser was very helpful and worked with me to secure the right car
Pleasant, sales negotiator - patient, polite and not pushy. I had plenty of time to evaluate my options beforehand
We have dealt with Blue bell for several years and Richard in particular has always been extremely helpful
Easy no hassle service - no messing about - they did exactly what they promised and worked around my needs
My overall experience was excellent. Richard Green spent time understanding my needs and i felt no pressure to make a decision. I would highly recommend Richard and the dealership.
Faisal, our sales representative, put the deal together and basically made things happen, all staff at bluebell were very attentive, never spent 55k so easily !!. The challenge I gave was "make it worth my while" obviously the team at bluebell did !
as mentioned above. excellent, helpful and courteous customer service. loan car provided until my car delivered which was a massive help to me.
Car available to test drive. Unhurried drive. Good coffee. Good deal - staightforward. Car ready at the appointed time and comprehensive hand over which was highly professional.
As previously. On collection date car had no audio, sat nav wasnt activated.
Great service from James and Phil. Explained the process well and helped with some slight documentation issues