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Really awful. Rude staff(Tony), was reluctant to give me loan car booked 3 weeks earlier, gave me a staff car that was dirty inside and out. His way of informing me was awful and rude,The only nice person in service who showed courtesy was Craig.
My car was repaired under warranty without delay. Fast and efficient service.
Helpfully and fair
Minor issue regarding arrangements established via the Stoke operation
Although parking spaces were limited when I first arrived, the vehicle was immediately taken into the workshop and this was not a problem. All aspects from reception to receiving a loan car were handled extremely well.
Immediate call backs and quotes before committing to work. Yes
Car was returned with fault. Fault was not fixed.
Job done well.
3.5 weeks in BB's garage was not good by any stretch of the imagination.
Thought above answers this!
Because I am very satisfied
There are improvement s you could make.You could pre vet our details on dvla to save time.When I say I do not want to have the wheels jet washed I still expect them to be cleaned.When you check the hire car when returned you should check my car
Good quality service and friendly staff
The install was completed as expected with a very good finish
Minimum waiting period handing over the car. The courtesy car was ready and was a suitable replacement for my car. I did not have to wait when collecting the car and it was ready at the time I wanted it.
excellent and very professional
First class job with a fair price.
parking available, booked in, all work done, fault found and repaired. Collection was quick.
I made my booking via the internet. On arrival my booking couldn't be found for 10 to 15 mins and then took quite a while to book in as not all the info from the internet booking was present.
So close to perfect but I say time and again...just hoover the boot ...please
Been going there for 22 years, I think that answers the question!
When I arrived was seen straight away waited for the car and it was ready when they said it would be
All aspects were completely satisfactory.
Excellent service from start to finish
I asked that the rear wheel arch liner be replaced as it didn't fit at all well, letting water and mud into the wheel arch.On collection it wasn't done, and I had to go to the car and put my hand in the gap before it was agreed that it wasn't correct
I was in a hurry and they MOT'd my car quickly and for a excellent price. A free valet clean was offered but I chose to decline due to time.
Tony has always provided excellent service and support - I have bought three BMXs from Blue Bell and always had the cars serviced and replied at Blue Bell - whenever I have allocated Tony in Servicing I know that I am in excellent hands.
Kept informed of progress.
I was booked for a 'waiting' appointment to have a new front floor mat and my winter tyres fitted. In total, I waited nearly 4 hours as there was some difficulty accessing storage which only became apparent after I had been waiting for over 2 hours
The response by the Service Manager improved after I made it clear I was unhappy with the way the issue was being dealt with.
It was just a very enjoyable experience, lovely cup of coffee for myself and a Coke for my wife, a relax on the comfortable couch, watched a little bit of television and then a stroll round the showroom looking at new models
I have had no problems with the mechanical work carried out therefore assume it has been carried out correctly. The meet and greet process both before and after service has improved significantly over the past year and cannot be faulted.
Straight forward not pushy
Carried out at short notice
As said after initial error no complaints
A good job done all round
costs are very high
Because they done a very good job
Blue Bell Crewe, did what they said they would do, efficiently and courteously.
Responsive , problem quickly diagnosed and rectified.
Work completed on time while waiting kept informed of status throughout waiting period
Friendly efficient service.
Always very good
As always Blue Bell have looked after me.
Tony and Sarah always do best for us
Happy with everything but did find the fault had not been resolved so a wasted day.
Very thorough and professional
Having been told, when booking the service, that the car required a major service, it turned out that only the front brake pads needed changing.
As always a good and efficient service.
Friendly knowledgeable staff making for relaxed experience
Easy no hassle service - no messing about - they did exactly what they promised and worked around my needs
My overall experience was excellent. Richard Green spent time understanding my needs and i felt no pressure to make a decision. I would highly recommend Richard and the dealership.
Faisal, our sales representative, put the deal together and basically made things happen, all staff at bluebell were very attentive, never spent 55k so easily !!. The challenge I gave was "make it worth my while" obviously the team at bluebell did !
as mentioned above. excellent, helpful and courteous customer service. loan car provided until my car delivered which was a massive help to me.
Car available to test drive. Unhurried drive. Good coffee. Good deal - staightforward. Car ready at the appointed time and comprehensive hand over which was highly professional.
As previously. On collection date car had no audio, sat nav wasnt activated.
Great service from James and Phil. Explained the process well and helped with some slight documentation issues
Excellent service so far
Centre was not to blame for the late delivery ,which has spoilt the the new ownership experience, however James Copestick was excellent
Faizel went over his working hours to fit around my working day. I had liked at a number of other make and models but he listened to what I wanted and stuck to it not persuading me to have something I didnt want. Other BMW dealers did the opposite.
Can't complain abut anything and they go out of their way to help.
Very good, looked after well by James at the Crewe branch
I've dealt with Richard Green at Blue Bell Crewe for years. He is a pleasure to do business with and quite simply enhances the entire purchasing process
Brogan gave us a great deal and Was a pleasure to do business with. She kept us up to date with progress and arrangements for collection.
Ryan Elliott could not have been more helpful. He was fantastic.
Well looked after, convenient, well informed during process.
All the staff at Blue Bell are helpful and treat their customers well.
Everything was delivered on time and paperwork a doddle.
Sales manager answered all questions no matter how small, when car came demonstrated features. When we came to collect it had a cute teddy sitting in the car for my 9 month old, very thoughtful.
Every member of staff were friendly and we felt cared for
Staff couldnt be more helpful. Trying best to identify customer requirements and then identifying appropriate cars etc