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Service was OK but problem not fixed and I have to take the car back again
Blue Bell Crewe, did what they said they would do, efficiently and courteously.
Kept in tounch at all times
Tony Merenda made everything easy, and made me feel like a valued customer.
Work completed on time while waiting kept informed of status throughout waiting period
Not 'very satisfied' because the car did not receive the usual complementary wash. No explanation given.
Friendly efficient service.
Made time to deal with emergency and never let me down.
Always very good
The MOT work was carried out as required, and the car was nicely valeted.
Tony and Sarah always do best for us
As always Blue Bell have looked after me.
Promise to call back only happened intermittently
Happy with everything but did find the fault had not been resolved so a wasted day.
Having been told, when booking the service, that the car required a major service, it turned out that only the front brake pads needed changing.
Very thorough and professional
As always a good and efficient service.
Friendly knowledgeable staff making for relaxed experience
Job was completed in the time frame.
Problem fixed first time
Overall, I have been satisfied with the service experience
Work completed as arranged and a re-programme done at the same time.
Again, excellent service. Car dropped off for a service, ready two hours later and sparkling clean.
The Service Team were extremely helpful, I was unable to leave the car as my husband had an unexpected appointment, the team were very helpful and managed to ask the engineers to prioritise my car first so I didn't have to wait long in the showroom.
The service team are friendly and helpful
Excellent speedy service
Did not ring back when said they would...lack of info after service...failed to charge for mot..then 'chased'me for money to be paid. No apology for their mistake.
My MOT and Service were slotted in within a few days of each other and because of two issues my vehicle had to stay overnight( spark plug issue) and called back two days later(gearbox oil missed).
Tony's always very helpful keeps me up to speed on the phone
Everything was completed efficiently by the team.
I took the car in as arranged at 9am . I received a call at 3pm to say the car was on target for completion at 5pm. I arrived at 4.55pm, but due to backlogs did not get my car back until 5.50 pm Only 2 out of 4 items had been completed, which is ba
Excellent service delivered locally.
the staff are great and kept me informed about the car all the time , and could not be more helpful , i has not told a load of lies as with the previous BMW center ,
The only problem is getting to talk to service department
Well really it follows on from my last comments. Blue Bell are BMW to me but they are also considerate to the individual's needs and, your a big brand BMW but the people at Blue Bell make you feel important and that is a gift.
Good customer service received and the car was valetted well. Just the cost let it down.
Sarah and Tony were very professional in their dealings and easy to deal with.Thank you Sarah and Tony
Work was done to time and I was kept updated on work carried out.
Courteous, efficient and issue resolved within 1 working day - fantastic turnaround from Tony and team
Equally good service
Just very slow - whole process from when I arrived to book my car in to leave with a hire car took about 30 mins - just far too long.Similarly to collect my car took pushing 30 mins as various forms were filled out etc.
Tony and service staff excellent. As not advised when booking for 7 30 with central booking staff that open hours changed site not open on arrival. Asked a staff member if they could open barriers to avoid waiting on yellow lines but unhelpful
Customer service is something that is often missed but at BMW it was perfect.
The sales experience was excellent.With regard to service packs, probably less about Blue Bell and more about BMW, I find them falling short compared with other manufacturers, surely when providing a 'service pack' for a quality car it should be FOC
Efficient service, friendly and courteous staff and appreciated being notified when work completed
from start to finish a very professional service
very pleasing reception and listened to my problem then acted on it to achieve a 100% result.
My inaqequate service experience was not a result of the front desk team. They have always been helpful and polite (the same as your sales team, to be fair). There is not enough space to explain, refer to my call to Sarah on Tuesday 2nd October.
The service was fantastic. I went into most dealerships in a search for a new car and Paul was by far the best salesman, not pushy, very informative and made the whole experience feel seamless.
All the staff were helpful
The service this time was much better and I felt that they actually do what they say they do ( unlike many other places ), know their cars well and everything was on time. Hopefully this will continue.
Sarah and the team took great care of me while I waited for my car...very professionally done and they even washed my car
Good service, it was in a longer than expected which was a slight disappointment but the courtesy car was extended to keep me on the road
Sarah is consistently great at staying in communication and doing what she she says she will.
Completely satisfied because that is what I felt and there were no issues
The process was quick and easy to book and the booking in and collection process was also very quick and very efficient. The sales team leader also suggested a service pack which helped with the costs of this and future servicing
As above, I would not expect less from a premium car dealer.
Always been happy with the service and staff
Tony, as ever, was really helpful
Did the job no messing just got on with the service.
Resolved the annoying rattle which I'm very grateful for but the car really shouldn't have had the rattle in the first place.
As Above, it was only a tyre check .
To easy to just pass things off
Competed on time, very attentive while I waited.
Dissapointed that the alloys which have been replaced due to corrosion have been marked by the tyre rubber/sealant, dust cap is missing on ns front and car is pulling left.2.4 feedback rating for this comment but form won't submit without it being5
The young man that served me was extremely helpful.
I have taken my cars to Blue Bell Crewe since 2002 a x have always had great service.
Open from 7 am, if this is needed. Keep in touch by phone. Very pleasant service manager, Tony, who comes across as reliable, efficient and honest.
We had a long wait when picking the car up. We received a phone call at 1500 saying that the car was ready. We went to Bluebell at 1545 to find that the car was not ready, as it hadn't been washed. We had to wait until 1630 to get the car.
I had a 5 year service and had to pay for brake fluid change. This is done every two years so should have been do in years 2 & 4, not 5.
As for 1. above
Service fine but told car would be ready at 5pm but it was about 5 30pm. Not a major issue - would have been a 5*.
The service I received was first class
Quote for service on booking £150 more than quote on dropping off carSafety check accounted for difference!Refused to switch service light off unless done.Brake light service light left onNot sure did free warranty check
Service was not carried out properly resulting in an oil leak. Oil was not topped up as part of remedial works to fix the leak.Follow up work after a fault was not carried out as requested meaning that the fault was not fixed
They were just very nice a lot better than Stoke BMW
i reported the problems when the booking was made however i still had to come back to have the reported items fitted. it is very inconvenient for me to come to crewe and in future will consider a manchester based dealer.also was scratched
Have known Tony on service for many years. Good guy who is always very clear and professional in his actions and role
Overall great but had to wait over 45 minutes for the courtesy car so had to come back the following morning to drop off due to work hours.
Car repaired and valeted
Always a pleasant welcoming smile from the team, always a nice cup of coffee, always a full wash and clean. Excellent responses for any query, convenient opening times for the service centre.
We had a small problem with are car and it was booked in and sorted out within a sort period. Very happy .
The staff at the bluebell Crewe branch are professional and always happy to help.
No fuss, easy experience and very helpful
Car developed fault 2 d before due for planned service. Service dept informed at 9.15 the next day. Information did not reach anyone despite being repeated during F/U call 17.00 and at book-in 08.15 - ie poor/non-existent communication
Staff couldnt be more helpful. Trying best to identify customer requirements and then identifying appropriate cars etc
Very professional and friendly Sales Consultant who kept me informed of the progress of my new car from order to delivery
personal attention from all staff.
Ryan Elliott was superb as always in looking after me.
Car delivered on time and met expectations. Some vehicle functional complexity difficult to interpret.
Well informed, good deal
Nothing to fault
Salesman, Dave Chaplin great person. he is the foremost reason for using Bluebell at Crewe for my last 3 cars there.
Very impressed with Blue Bell BMW. Chris Cotter, the salesman has been superb. He has been helpful, knowledgeable, and personable. He has made the whole process of purchasing the 1 Series enjoyable. He has responded very quickly to emails etc.
ExcellentSales Exec was very professional, gave consideration to options in order to give best chance of finding a deal that was acceptable to both parties. Collection was well organised, smooth process.
It didnt take long at all and everything was sorted out smoothly.
Seemed to get a fair deal, everyone I met was very helpful.
I cannot thank Elliott enough. The sale was painless and the finance side was also smooth. Elliott has been on hand through numerous calls and emails, he puts the customer first. The team their made the sale a pleasure.
This is the first time that I have not ordered a bespoke car from BMW. However, the car was in the showroom. It matched what I was looking for and was delivered to me within a week of the order. A significant improvement on my last BMW experience!!!
Richard Green at Blue Bell continues to be an absolute pleasure to deal with.
Straight forward transaction.
Treated well and kept informed at all stages of the process
Dealer easy to deal with and both sales person and BMW messaging kept us up to date with delivery updates.
exceptional service and will buy from crew again
Everything was as expected and on time. Vehicle was clean and prepared, including the accessories I had ordered.
Easy and friendly.