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Communication friendliness. And even a workshop video.
Car not washed - apparently because of Covid restrictions. Poor excuse given the technician has been working all over the car anyway. Can understand why inside may not be cleaned- but no exterior wash ? Really ? (Local VW Dealer washed our Golf !)
Easy to contact, always returned calls, friendly , polite
Adam at blue bell Crewe was very professional and very helpful, always on hand to answer any questions needed.
Nothing to suggest otherwise. Helpful
Always receive excellent service from the team at Blue Bell
Tony Meranda was excellent
Great service, service personnel very professional
Tony is always very friendly
The service team were excellent!
Well organised and clear
Very helpful. All done on time and good communication.
Timely and reliable service
Excellent response to an emergency , reassuring and communication and all the above comments
Kept up to date with work and satisfactory completed earlier at my request.
Usual high class customer service from Blue Bell Crewe, reinforced with video explanation plus simple no-nonsense approach
Excellent service as always and all Covid safety measures in place for staff and customers
Great customer service. Timely, went above and beyond. Battery was flat and it was recharged for me
Prompt, courteous and friendly.
As previously stated excellent service.
Always get an excellent service from Crewe BMW
It was done has quick has could be has I waited for the Winter Health Check!
Everything was done and properly reported to me
Thanks to the manner in which your service and repair staff conduct themselves and handle transactions
I'm very happy with the work carried out on my car.
Did what was required.
Tony in particular was a great advocate as usual and keeps me going back to BlueBell alone
They were very helpful and did everything possible to get my car MOT done for me
Excellent customer service and work completed to a high standard and on time.
Job carried out in timely manner, and felt safe regarding covid measures
Professional friendly service
Service reception staff were great and the problem appears to have been successfully resolved by the technician under warranty.
Solved my problem
Always good service. They keep me informed of progress and meet commitments
the service dept kept me updated at every stage
Quickly dealt with the problem
Courteous and helpful
All went to plan, did what they said in the timescale they said and cost what they quoted
Fixed appointment started on time and ready when advised it would be
All worked well
Friendly efficient service
I found the dealership very helpful and professional. It also appeared to be a safe covid 19 experience.
Superb attention to detail and quality workmanship to back it up.
The coordination was really good. Mechanics got some prep work done on the car so we could pick it up early enough to get our kids from school. The front desk service dept. Coordinated brilliantly and communication to us was perfect.
Easy going and very knowledgeable service team
Tony Merenda went the extra mile to ensure that the problem with my M$ was rectified quickly and to my satisfaction.
Very impressed with work carried out and updates provided throughout the process , via the Video Health Check emailed to me
Very satisfied. Everything attended to correctly and on time.
Top class service from start to finish.
Nice staff. Job done.
Very prompt, friendly and good service. Great communication and plenty of updates from Adam. All the issues I raised were covered and questions answered.
Experience was fine
Work completed earlier than specified time. Missing service plan details were sorted out. Pleasant staff. I like the video.
Having taken into consideration the COVID-19 restrictions and the safety procedures they had in place i was very satisfied
Service carried out at the allotted time. Helpful video by email
Despite the COVID times everything was thoroughly explained in a very safe manner with social distance very much on evidence. Again Ryan could not have done more to ensure that I had all of the necessary information.
Karen has been brilliant. Even when there was a delay she kept me regularly informed exactly how she promised she would. I think this is excellent.
Again, great service from all of the team despite it being during in these tough time. The new car experience was still exciting and I couldn't fault the team for delivering my car on time.
From start to finish Ryan Elliott was a pleasure to deal with, along with the Sales Manager, Aaron keeping me fully informed of progress and a seemless handover in challenging times.
Excellent as stated above.
Just easy and accommodating. Greg Bailey was there immediately and it all went very smoothly
Greg was really helpful and did everyone he could for me
Blue bell Crewe always provides a good service.
Nice sales team, helpful, friendly and understanding.
Good price and very impressed with my new car
Dealt with a very capable, knowledgeable and trustworthy team headed by Tim Seville, Transaction Manager
SAM WAS GOOD AND HELP FULL AT DEALERSHIP
From ordering the car to delivery the service was outstanding, this made for an excellent car buying experience. We were on the verge of purchasing a new Mercedes until I spoke to David Chaplin at Bluebell Crewe from then on there was no contest.
Delivery was a couple of days over which we didn't mind but the communication and service we got from all the Crewe staff were amazing.
It was great
Every detail dealt with courteously and with empathy. Easy parking and access.
I've dealt with Dave Chaplin over many years and have had many cars off him snd I have always had a very good and positive experience when buying my vehicles. The communication has been excellent and I have been kept up to date with my delivery date.
Great sales person
I did not visit the showroom very often due to restrictions but when I did I was very satisfied with the service.
Richard was willing to take time to discuss options with me. When he was furloughed David took over the delivery of the car. He kept me up to date with the whereabouts of the car and arranged the time and date of the delivery.
Did everything I asked for.
Very satisfied. The 5 series is an excellent car.