While the free safety check and complementary wash and vacuum together with the MOT is much appreciated, the option of foregoing the two former actions and therefore reducing time waiting for the car would occasionally be useful.
My vehicle was booked in for warranty repair with proposed X4 as replacement for day. X4 unavailable to drive, had call mid afternoon to advise further parts required. When collected car had puncture!!!
My car was in the garage due to a recall by BMW. Unbelievably the parts were not in stock and therefore my car had to be kept for another day!!!
See comment above. They need to take a leaf out of the Apple customer service manual where the customer is felt to feel important. Blue Bell had this until 'big' boys took them over
It was completely average, given this is a prestige car offering it was nothing exceptional which given the competitors experience offering there's plenty of room for improvement
All went very smoothly no issues.
Had to return to dealership as service history hadn't been updated in car. However, tick sheet said it had been. Did they actually do the service or just tick the box ?
Satisfied with service advisers on the phone, but not happy that had to chase and didnt get calls back. that was until i spoke to Dave who rang me back each time. Also not happy that rear bumper was scratched again when replacing rear lights.
The car was due to be collected between 4 and 5. I was informed that it wouldn't be ready then informed that it was ready at 6. This was too late so left overnight. Collected in the morning but no courtesy valeting.
Best service apart from chester
I've already given full feedback in a previous survey so you can refer to that. It wasn't until Phil took over that anything seemed to be understood by the service team.
Carried out everything requested. Friendly, helpful staff.
Car was clean and ready when expected
Upon realising wheel error and then discovering the replacement never fitted they provided a replacement car which fully suited our requirements. Allowed the roof rack to be fitted (necessary for kayaks). Dog accepted & returned 1 wk after holiday.
All was well. Only thing I would like improving is the invoice. There are items on there that just have a code and no explanation as to what it is or why I paid for it
On waiting around a while then being charged £140 for the slightest mark on alloys, I had had enough. I asked the employee for the key to my vehicle while I was waiting next to it. Only to be told he had given it back to me! I assured him he hadn't
Tony, Greg and Josh from Crewe are 3 amazing and very professional guys, they always make me feel valued and welcome and take time to listen and assist me where required.
I called Crewe BMW at 08.46 to speak to service but they were busy so I was told I would be called back. At 10.46 I hadn't heard back so I called again. Told again I would get a call back. At 15.29 still nothing so I called again cont below
I identified a running problem that was due to a defective EGR Valve. Although the parts and labour were supplied free of charge by BMW, I was still asked to pay £99 + VAT for the diagnosis.
Full explanation of all categories examined
The car service took over 4 hours, where I was told it would take about 2 hours on booking it in. It's a long time to wait in a showroom. The staff were good in keeping me well watered (lots of coffee) and informed on the progress of the car.
Overall very satisfied. One small improvement would be to give customers waiting whilst work is being carried out on their vehicle to have an estimated time for the work to be completed and one or two updates during the waiting period.
All work done to promised timescale.
The service record in the car was not updated during my service. I had to go back to the garage and get it rectified with a new data transfer. Not something you expect from BMW.
Inconsistent messaging between booking and turning up. High prices for 'looking in to' issues
Adam Robbins (service dept) was very friendly, polite, professional and extremely helpful.
Friendly atmosphere, and every out me at easy.
Service representative was very knowledgeable as regards the car and explained What work was to be carried out and what the cost would probably be assuming that the car had no other issues etc.Very good.
They were excellent. Looked after me and the person with me with coffees. Very friendly and professional. Danielle was very good and kept me up to date at all times.
All down to the service representative I dealt with.
One of the after sales team at Blue Bell was not fully aware of how to inform the customer of procedures and it led to a visit for warranty work having to be rearranged for another date
There was an issue with the validity of my service plan but it was sorted out efficiently on my behalf.
They do the best with what that have.
Fast, easy and satisfactory first time
Took the car in after a windscreen replacement for a while you wait recalibration car was taken straight away and cleaned before being returned.
Good & timely feedback about the service.
Was disapointed that the work I had carreid out was not covered by the warranty?
The staff at Blue Bell Crewe have always been professional, helpful and friendly
Treated very well whilst waiting for my car at the dealership. Periodically asked by several members of staff if I was okay and if I wanted a drink. very polite and helpful
A little mix up with how long the job was going to take when I booked in, meant that I had to wait a little longer than planned - but Danielle must of asked the workshop to speed up, as my car was quickly completed shortly after.
The telephone was answered promptly and the whole experience was well polished. A big thanks to Phil who collected/returned the car. This is often the company's customer facing member of the team and he was efficient and most courteous.
Good rates for MOT. Perfect waiting time length for it to be conducted, service team and receptionists very friendly and the sales team left me alone to waste time looking at the stock. Offered a brew, remembered me when I walked in, small things.
You've misspelt my surname, even though I spelt it out and I'm still waiting to hear from you for a warranty part that you didn't have in stock. The level of service at dealership was excellent.
The loan car was ready as promised. When I collected my car after the service was complete, it had been cleaned as well. Andy and Tony were very professional. Also Elliot took the time to come over and say hello.
Due to the fault with the car it has left me with no confidence with the vehicle and also that I was not advised about the fluids being low.
Standard service etc ok. Asked to have a look at brakes as squeaking when being applied. When picked up and asked, was told brake linings were fine so should be ok. Upon leaving garage and spplying brakes squeaking still there. Poor.
Overall very slick experience. Only downside was the length of time it took to check in and check out. Seemed a very onerous process.
Polite, smart and efficient.
As above, service carried out efficiently and in good time.
Carried out work on time and valeted car when complete.
Whilst all the people I spoke to regarding this matter were helpful and polite the outcome was very disappointing for reasons above.
As above.. the staff were positive and answered all our questions.
For the 3rd time, I am totally unsatisfied with my overall garage service, had to return vehicle and poor valet
Every went perfectly to plan.
The problem reported was resolved in a timely manner
Everything I asked to be done was done.
All required work completed and the work explained by the service advisor
Safety recall parts not in stock but job done quickly next day
Good except that I had to wait half an hour for all the paperwork to be completed some of which was excessively involved.
Generally very good, although more expensive than other BMW dealerships
I am pleased with the work carried out and the advice on what will be required in the near future following the vehicle inspection.
See above.I only came in for a MOT and I was treated well
Very accommodating and helpful with great knowledge
Told me exactly how long my car would be having a service.
The outcome regarding the starter motor was vague and unconvincing. Vehicle health check has my front tyres at 6 mm whereas last time you did them they were 4-5 mm much the same as I measure them. This does not make me confident with the diagnosis.
Good friendly professional staff, makes visits pleasurable.
As above and Yes I raised my concerns when I collected my vehicle and was told it would be looked in to. I posted a comment on social media which Sammie replied saying it was passed on to the service manager. No one bothered to give me a call.
On this occasion the dealer had no car for a demonstration drive even following a dealer search. This could have been a) it is a new model, b) Bluebell are part of a new dealer group - Lookers, and c) Bluebell searched their system to find one.
250 characters is not enough to express the woeful service....
No problem with any aspect of the service.
It went according to plan
Expected a full valet but only driver's mat cleaned.
On this occasion I had to contact reception to remind them that I had asked for the car to be picked up from home when no one had appeared at the arranged time.
As above ,essentially a satisfying process and issues were only minor. Eg promised following day satisfaction call happened two days later and only a message left; kept being moved from salesperson to salesperson after the purchase was signed for;
Satnav not programmed resulting in an inconvenient return visit to the centre!!
Salesman (Fiasal) is the one I have a good relationship with, honest, clear and professional. I keep buying from the same person.
Everyone was extremely helpful and responsive, particularly Ryan Elliott who dealt with my purchase.
James Copestick was fantastic and extremely helpful.
The service we get from James Brooks and Phil Brown at Blue Bell BMW in Crewe is always excellent and proactive
Again, good service all round.
Really well looked after by all of the team who went the extra mile when needed.
Dealing with Elliot Brooks was the best you could hope for, he kept us informed on the progress of when the car was due in and also when we could collect it.
Comments above answer this question.
Great contact and service from the Sales team, until the point of handover and the issues with Apple CarPlay. Hoping it will all be fixed soon and my enjoyment of the vehicle can start
The Sales Executive, Ryan Elliott was excellent throughout the process.
David Chaplin made the process very easy.
Blue Bell
Crewe
