All good. Slight delay in being seen - nothing major but the difference between five and four stars.
I can't give more stars than this when it took a return visit to mop all of the oil from the engine area. This should have been done when it was in the first time.
Good Communication throughout
They completed the repair on time and returned the car clean and if perfect condition.
Poor customer management... terrible service, failed to communicate effectively and left me feel extremely annoyed afterwards. Missed opportunity to carry out work, due to a failure to call. left for 40 minutes in service reception area
From booking in my car to collecting my car I was updated throughout the whole process
Booked for MOT but told needed new rear shock absorbers and service due this month. Due to timing I agreed to have work carried out. Work carried out promptly and efficiently it was expensive. Implication was that shock absorbers needed to pass MOT
Great experience. Nothing was too much
They did what they promised. The service was actually cheaper that the quote.
Had breakdown and got back on road quickly
Finally got the problem sorted after the guys at BMW persevered trying to find the noise. TONY was excellent throughout and kept me informed of progress every other day at least. Superb customer service.
Easy to arrange service at a reasonable price and with a courtesy car provided. Good communication throughout, but disappointing the car was not available same day as arranged, although communicated to me in advance before I wasted my time collecting
Enjoyed the experience and aftersales service
Nothing too much trouble and staff always helpful
Bought a used car with 12 months MOT then received a call to say my MOT had been expired over a fortnight after 10 months. Got a courtesy car left on the drive with 4 miles left in the tank and I live 10 miles from the nearest petrol station.
I made an appointment requesting a 14:00 pick up which was confirmed. When I went in it was not confirmed at all and I had to leave and choose another day. Service on day was ok, though not happy I was messed around on first attempt.
I was completely satisfied
As above, advised of 4 new alloys under warranty, when it came round to the work this was changed to me having to pay for one of them. The lady dealing with the request was nice but how can you trust what you are told.
Very Satisfied with service
The work was done as agreed in a timely manner and after the work had been completed, the checklist was fully explained to me as to the condition of my car.
Because we were treated like vip from start to finish. I really can't find any faults
Excellent service and advice from Tony in service
The way we were kept informed about what was happening with the car
I am still waiting to be contacted for the missing door cover seal
Fair trading , probably good service ( because my car is a fairly new car hence I can not comment ) kind offering of free WASH certainly is a welcoming gesture.
As above, I spent my hard earned money on a luxury product where I am delighted with the product but the service is appalling.
Hire car was not working so not available
It was not a service but a recall, even so, the car was cleaned.
They were unaware of the SATNAV problem and were not expecting to be able to fix it. They also said that writing to BMW about it was unlikely to achieve anything.
It took quite a lot longer than I (or the mechanic) expected.
The staff at BMW crewe are always polite and try to assist best they can, but I feel that now due to the amount of issues this relationship between branch and me is getting strained.
Because I have to get annoyed to get any response, it is not good enough.
Really helpful staff, particulalrly when I needed a courtesy car the evening before the day of my car's service.
Service was completed in time and some discount offer was given in the bill.
The member of staff that dealt with my car problem was welcoming, helpful and efficient,
Everything was fine. The only reason I have not given 5 stars is my M3 had an outstanding tyre pressure notification when collected from the service centre
Everyone who delt with me was helpful, Brogan and another girl i forgot her name, were both very friendly and hapoy to help.
job done in the time promised with a report on car after safety recall/check
We were able to sort out a good deal for us both.
MOT Gave an advisory that brake pads(s) wearing thin central rear [1.1.13 (a) (ii)]. Service said front pads 11mm rear pads 3mm. Advised BMW change pads at 3mm. Service computer says front pads ok for 19000 rear for 9000 miles. Looks suspicious to me
Good welcome from the staff and Amelia was very professional, helpful and kept me informed of progress while I waited. She was also very happy to answer and sort the additional questions I raised after the service was complete.
Effective, efficient and friendly
The answer is self explanatory - no complaints
Failed to diagnose problem Gave a high quotation Took car to local garage who sorted for fraction of price
Staff are polite, very helpful and the work required to my car was completed to a good standard, on time and at the price quoted
Again - not Bluebell BMW's fault - they where mandated to do software updates by BMW - which is not acceptable
The agent I dealt with was fantastic and he conveyed my dissatisfaction to BMW UK who then offered to pay for the repair and half the labour costing.
See my comments on question 1 above.
The problem was solved in a few hours to my satisfaction.the wash and complimentary valet was not done
Your staff are polite and efficient?
Excellent, friendly, customer focus and understanding of customer needs and wants. Cannot fault any aspect of the Blue Bell Crewe team.
Everything completed and no unresolved issues
Staff were clear on what needed to be done and did it efficiently
Just very good service from beginning to end
Courtesy car available , job completed on time
Nice staff, job done well, appreciated car wash and valet afterwards.
Having booked a "waiting appointment" with a promise of 1.5hours, I was disappointed to have to wait 2.5hours.
In for an MOT and was washed and hovered as well
Overall I was happy that they found a problem which the previous dealer (Wilmslow) had denied was there BUT I'm rather unhappy they left this showing as an advisory on my MOT certificate as they'd already made the repair before the MOT retest!!!
Low staff empathy, low quality customer care. Half soaked approach. Not a model dealership eg BMW Cobham Surrey where I used to live. Last time I wasn't even charged correctly. No proper greeting, coffee, hospitality, etc.
The staff were friendly and professional. My car was serviced and a couple of defects identified were dealt with under warranty without them referring to me.
Good while-u-wait service, was able to book it in at a convenient time. No issues with the service, or with Blue Bell Crewe, they're fine. The issue is with the poor build quality of a "premium brand" car.
Waited ages for The service department to get back to me after my initial call
All done questions answered
The service was completed expeditiously and the car was clean when returned to me.
Was ready on time ,and less than was quoted
I have been using Blue Bell Crewe to service my cars since 2002 and have always enjoyed excellent service from the team there.
Based on Sue's comments to me.
In addition to the above comments, the staff were all well informed and courteous.
Very satisfied. Did the work in the time they said.
Purchased 840 in July 2019. I preordered dashcam and Trackstar. Both items wrongly ordered. Dashcam took 1 week to be fitted. Trackstar wrongly ordered. Passenger mirror faulty from new and returned to dealer. Car in dealership over 1 week from new.
Recall handling was done well. However the loan car was not clean and screen wash was empty.
The car was in for a recall and a new part added to the exhaust system - so I have no way of knowing if the work was carried out satisfactorily.
Sent wrong part for my car
Professional staff well trained and polite.
Courteous, kept informed and on-time completion
As usual excellent and friendly service from all staff team.
My service was completed on time.
I have been to Blue Bell Crewe on numerous previous occasions for servicing, repairs, car purchase. On my latest visit Amy & Tony on the Service desk were, as ever, excellent ambassadors for the garage.
Collection and delivery service.
They came on time to pick up my car and it was ready when they said having a full health check!
The work appears to have been carried out as required.
My vehicle was booked in for warranty repair with proposed X4 as replacement for day. X4 unavailable to drive, had call mid afternoon to advise further parts required. When collected car had puncture!!!
While the free safety check and complementary wash and vacuum together with the MOT is much appreciated, the option of foregoing the two former actions and therefore reducing time waiting for the car would occasionally be useful.
Had to return to dealership as service history hadn't been updated in car. However, tick sheet said it had been. Did they actually do the service or just tick the box ?
All went very smoothly no issues.
See comment above. They need to take a leaf out of the Apple customer service manual where the customer is felt to feel important. Blue Bell had this until 'big' boys took them over
It was completely average, given this is a prestige car offering it was nothing exceptional which given the competitors experience offering there's plenty of room for improvement
Satisfied with service advisers on the phone, but not happy that had to chase and didnt get calls back. that was until i spoke to Dave who rang me back each time. Also not happy that rear bumper was scratched again when replacing rear lights.
The car was due to be collected between 4 and 5. I was informed that it wouldn't be ready then informed that it was ready at 6. This was too late so left overnight. Collected in the morning but no courtesy valeting.
Best service apart from chester
I've already given full feedback in a previous survey so you can refer to that. It wasn't until Phil took over that anything seemed to be understood by the service team.
Car was clean and ready when expected
Carried out everything requested. Friendly, helpful staff.
Upon realising wheel error and then discovering the replacement never fitted they provided a replacement car which fully suited our requirements. Allowed the roof rack to be fitted (necessary for kayaks). Dog accepted & returned 1 wk after holiday.
All was well. Only thing I would like improving is the invoice. There are items on there that just have a code and no explanation as to what it is or why I paid for it
On waiting around a while then being charged £140 for the slightest mark on alloys, I had had enough. I asked the employee for the key to my vehicle while I was waiting next to it. Only to be told he had given it back to me! I assured him he hadn't
I called Crewe BMW at 08.46 to speak to service but they were busy so I was told I would be called back. At 10.46 I hadn't heard back so I called again. Told again I would get a call back. At 15.29 still nothing so I called again cont below
Tony, Greg and Josh from Crewe are 3 amazing and very professional guys, they always make me feel valued and welcome and take time to listen and assist me where required.
I identified a running problem that was due to a defective EGR Valve. Although the parts and labour were supplied free of charge by BMW, I was still asked to pay £99 + VAT for the diagnosis.
Very friendly and appreciative of my business. Spent time to make sure everything was fine with the purchase.
Blue Bell BMW are still superb - and Ryan Elliott has provided us with superb value for many years. We trust his advice and respect his integrity.
We were looked after, fed and watered.
See my answer to question 1
It was a sales event the level of service I had was good and so was the experience
I agreed the new registration number which wasn't adhered to so I turned up to collect the car but I didn't have any insurance as they used a different number to register the car
Good service from Greg Bailey at Blue Bell
Kept up to date with the production and hand over was fantastic.
Great service and hospitality
The sales person, Faisal Riaz, was very helpful and responsive throughout and the reception staff made me feel welcome. I was also delighted that the sales manager congratulated me once the sale was agreed.All in all an enjoyable experience.
The sales person was really helpful and I could tell it meant a lot to her personally that I received good service.
Timely updates on delivery and great support with understanding the controls
Good updates and timely service
As a complete package I feel that the spec of my vehicle, the price and schedule of receiving it was excellent. My contact at Blue Bell (Ryan Elliot) is excellent and has been supportive throughout the process (without being at all overbearing).
Blue Bell Crewe is a great centre and I've been there 3 time to buy vehicles now
Quick delivery, brogan showed sasha how to use the cars features and even setup the sat nav home address. Many thanks
Great service. Great relationship with salesman.
James Brookes make s everything easy and clearly knows the product he is selling
Misguided financial info at point of sale. Resolved issue with sales manager but the final slap dash manner that the cheque for my additional costs was handled left me more dissatisfied. Concerned that the same establishment will be servicing my BMW
As above ,essentially a satisfying process and issues were only minor. Eg promised following day satisfaction call happened two days later and only a message left; kept being moved from salesperson to salesperson after the purchase was signed for;
Satnav not programmed resulting in an inconvenient return visit to the centre!!
Blue Bell
Crewe
