The service contact was very helpful and kept me up to date with progress.
Everything was spot on, work completed ahead of prediction
excellent service, quick and professional
They always provide good service
Knowledgeable staff, safe environment, good explanation of the work carried out.
Was always kept up to date and managed to get a new part delivered within 24 hours.
Fast, efficient and friendly
Rachel in service department was spot on
Friendly, good communication and very helpful.
Helpful, efficient and friendly service.
Quick and very professional
Quick, friendly with some professional advice on how to maintain my car.
Professional service from start to finish especially during these challenging times.
Excellent end of warranty check, with items replaced
Great communication. Easy to book. Friendly and finished early.
Fantastic Service from service and Tony
They show you a video of work that as been carried out
I received a 20% discount quite unexpectedly and the car was ready in a shorter time than I expected.
The basic service provided was excellent, however this could've improved by BMW (not specifically this dealership)taking a more holistic approach. I am picking this up directly with the service team.
I got a fully itemised invoice and a video of the health check both reassuring
Although I know I'm paying extra, it's peace of mind, BMW mechanics and genuine parts.
Professional,courteous service as it should be
Staff kept me informed of the progress of the service and was completed on time
Friendly service and a personal touch from the guys who spoke to me by name as I entered. No waiting around, very simple experience. In some dealers you feel like you are intruding/in the way but not at Blue Bell.
The car was ready on time and the fault has gone.
Very professional and friendly staff.
As per previous comments plus squeezed me in with short notice! Nice one... ??
Reception and explanations very good
As usual good service provided under trying times
Good service you owe me a car wash when the COVID issues are over
Efficient, got iDrive reinstalled with only cost of diagnostics
Never had an issue period.
At every point of contact with the dealership, they were professional, courteous and helpful. They dealt with the issue with the car quickly and efficiently, and were able to offer advice.
Goodwill repair to VANOS much appreciated, Thanks.
Was given a full explanation of the cause of the problem and remedial action taken
Everything was completed to my satisfaction and I was informed the minute the car was ready. Tony Merenda is very conscientious about his job and always walks you to the car to double check everything is ok.
Very helpful and informative and very well organised with COVID-19 instructions
Service work completed as requested.
Great service; good communication
Very satisfied, always bring my bmws to bluebell staff are fantastic and very knowledgeable
Excellent customer care by Tony Merenda - he couldn't have done more to help in getting my car through its MOT and assisting in an insurance claim for damaged front tyres.
The young lady Rachel who helped me was very proficient and nothing was to much trouble.
Vehicle issues resolved quickly and relatively painlessly
Staff very helpful and kept me fully informed. Good customer experience
Car fixed, no dramas and easy to organise.
Did what they said they were going to do.
My experience is always fantastic
The whole process was very professional, simple and I felt safe in the present circumstances. We had a slight misunderstanding about the time frame but it was sorted out amicably.
Resolved the issue with my blocked water jets.
Love the new video showing your car in the garage
All went according to plan.
The service manager was very helpful
Tony went above and beyond to make sure the work carried out was done to a high standard. Although there was a glitch with the software, Tony didn't leave me stranded and offered a loaner car so I could drive back home and pick up the car.
Easy to book and great service
Delivered earlier than expected
As ever a superb customer service from tony .
Prompt to book in and diagnose problem. Kept me updated throughout and returned car to me quickly.
Overall experience was excellent. I cannot thank Tony Merenda enough for his attitude, attention to detail and customer experience.
Despite the COVID restrictions all works well.
Came in with a problem with my roof and they sorted it with no problems
Gave me feedback on the car, video was good and clear but a little bit fast. Attentive staff and very responsive.
Most of the process was online due to the situation all around us. I did go to the center to meet Mark and pick up my car. The experience was fantastic.
Richard Green is an excellent salesperson, listened to my requirements and without messing about sourced me the right spec car at his best price including a fair trade in price for my previous car. This is how it should be done!
Safe and friendly lots of choice and patience
Guided through every stage of the delivery and purchase.
I had a specific requirement which took sometime. The team made sure they looked after me until we found the car suited for my needs.
Straight forward, was given a good deal and on collection was given the car with a bow on it organised by my girlfriend for me.
The salesperson went through everything thoroughly and the deal was a good deal
Warm, professional buying experience, from identifying the car to buy, agreeing pricing, and trade in pricing, to taking delivery, all in a five day window. Really good experience.
3 weeks from test drive to delivery
Everything worked as promised - with the exception of repayment of a balance due to me on the trade in but this was resolved by the sales team to my satisfaction
Communication was excellent and car handover exactly as instructed.
Blue Bell staff prompt and concise with information and costs
My Sales Exec, Dave Chaplin is always a pleasure to deal with and looked after me well, from helping find the right spec in the first place through to arranging pick up during lock down.
Very good and very helpful.
On collection of car .. Mark took the time to explain key features whilst ensuring that covid restrictions were maintained
The BMW point of contact was honest and transparent and knew exactly what vehicle I would be interested in
Great service and excellent customer service from Richard Green
Whilst BMW brand pedigree is self evident, the quality sales and service support ensures that the optimal driving experience is maintained throughout the entire vehicle ownership life cycle.
Ryan Elliott answered all questions and explained anything i did not fully understand
Fantastic service from start to finish. Quickly identified an appropriate vehicle and gave very regular updates on the sales process
Excellent service from sales. Minor issues resolved quickly without a fuss.
I was a bit dubious about buying a car during lockdown, but I needn't have worried as I was guided seamlessly through the whole process by the BMW sales executive, making the whole experience very straightforward.
Excellent Sales Person Ryan Elliott who cares & is a credit to Blue Bell
Ryan made the process completely stress free and we are very happy with the new car.
Blue Bell
Crewe
