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The service engineer is professional and the engineer will only return the car to me when he is satisfied with his test and review.
Great service. Nice staff. Very easy to deal with.
Good comms on progress.
Vehicle collected, returned serviced and cleaned ??
Being patient certainly helps.
Had difficulty booking the service. Not service department fault. ONLY GAVE A 4 BUT SURVEY WOULD NOT SEND UNLESS A 5 RATING WAS GIVEN !!!
The latest visit was to have a faulty number plate replaced on a new car bought from Blue Bell. I had to push for this, because there seemed a lack of communication between the parts Dept and sales side.
Great service, James is a star and did everything exactly as asked - perfect service
Great service for the check over of my car
Service done well but when you phoned me to tell me it was ready, you told me it was just in the car wash so would be ok to collect within half an hour. However, when I collected the car it clearly had not been washed or cleaned at all.
Failed to call me back after they were 'too busy' 4 times in a row. Service missed a bunch of problems on my latest service. I'm never kept up to date with my cars progress. I'm told items need to be replaced over a year before they were actually req
I do not expect poor service from a provider such as BMW, supposedly a premium brand
As above, paid a lot of money to have my car serviced yet steering wheel, gear stick and door handle were covered in a dirty sticky residue when I picked my car up. My husband has his car serviced on same day and noticed same thing on his steering
When i arrived for the service the courtesy car had no fuel so i was delayed, then i was delayed when i collected the car (easily 15/20 min on each occasion). Other than that 100% happy
Excellence service from start to finish
Work well done; time keeping not as good.
Very happy with the way I was kept informed and the experience I received.
Efficient service, courteous staff
Only downsides were waiting to be served and knowone called me to say my car was ready
as above - efficient and friendly staff.
excellent service with friendly professional staff
Too long to fit one tyre
The team at BMW in Crewe are always welcoming, knowledgeable and efficient
Very helpful and efficient
Following a "fail to start" I needed BMW Mobile Assistance. They were superb and the mechanic diagnosed a failed (intermittent) starter motor. Blue Bell didn't replace the starter motor and instead replaced the EGV cooler. Wrong. No start next day.
They collected the car and delivered at back in a timely manner. They called to say they were coming both when they collected the car and when they delivered it back.
Excellent customer service
Friendly staff / nice courtesy car / did other checks on the car whilst they had it / I was late returning the courtesy car and Amy stayed and waited for me ...very good
The car was in for 2 days I was updated every step of the way
Efficient speedy service. Sorted on saay at home.
Because of my experiences when visiting ,a pleasure to visit with time taken for the customer.
Never had an issue
Excellent service department to deal with.
Same disorganisation as when I dropped my car off for its EGR valve replacement
Can't fault the service at all.
The work carried out was ok. Just the aftermath.
Car serviced well and on time. Car valet was to a much higher standard than previous visits
Like I said,I can't really find anything negative to say. The staff at Blue Bell are always ready to go the extra distance for there customers. I know this from spending time there and hearing how much they do try there best for the customer.
The overall experience is 100%
Good service throughout.
All good. Slight delay in being seen - nothing major but the difference between five and four stars.
I can't give more stars than this when it took a return visit to mop all of the oil from the engine area. This should have been done when it was in the first time.
Poor customer management... terrible service, failed to communicate effectively and left me feel extremely annoyed afterwards. Missed opportunity to carry out work, due to a failure to call. left for 40 minutes in service reception area
They completed the repair on time and returned the car clean and if perfect condition.
Good Communication throughout
From booking in my car to collecting my car I was updated throughout the whole process
Very good service
Booked for MOT but told needed new rear shock absorbers and service due this month. Due to timing I agreed to have work carried out. Work carried out promptly and efficiently it was expensive. Implication was that shock absorbers needed to pass MOT
Great experience. Nothing was too much
They did what they promised. The service was actually cheaper that the quote.
Had breakdown and got back on road quickly
Enjoyed the experience and aftersales service
I was completely satisfied
Bought a used car with 12 months MOT then received a call to say my MOT had been expired over a fortnight after 10 months. Got a courtesy car left on the drive with 4 miles left in the tank and I live 10 miles from the nearest petrol station.
Easy to arrange service at a reasonable price and with a courtesy car provided. Good communication throughout, but disappointing the car was not available same day as arranged, although communicated to me in advance before I wasted my time collecting
Finally got the problem sorted after the guys at BMW persevered trying to find the noise. TONY was excellent throughout and kept me informed of progress every other day at least. Superb customer service.
I made an appointment requesting a 14:00 pick up which was confirmed. When I went in it was not confirmed at all and I had to leave and choose another day. Service on day was ok, though not happy I was messed around on first attempt.
Nothing too much trouble and staff always helpful
As above, advised of 4 new alloys under warranty, when it came round to the work this was changed to me having to pay for one of them. The lady dealing with the request was nice but how can you trust what you are told.
Happy with the service
Quick and polite service
Very Satisfied with service
Because we were treated like vip from start to finish. I really can't find any faults
The work was done as agreed in a timely manner and after the work had been completed, the checklist was fully explained to me as to the condition of my car.
Excellent service and advice from Tony in service
The way we were kept informed about what was happening with the car
Fair trading , probably good service ( because my car is a fairly new car hence I can not comment ) kind offering of free WASH certainly is a welcoming gesture.
I am still waiting to be contacted for the missing door cover seal
As above, I spent my hard earned money on a luxury product where I am delighted with the product but the service is appalling.
Hire car was not working so not available
It was not a service but a recall, even so, the car was cleaned.
They were unaware of the SATNAV problem and were not expecting to be able to fix it. They also said that writing to BMW about it was unlikely to achieve anything.
It took quite a lot longer than I (or the mechanic) expected.
The staff at BMW crewe are always polite and try to assist best they can, but I feel that now due to the amount of issues this relationship between branch and me is getting strained.
Really helpful staff, particulalrly when I needed a courtesy car the evening before the day of my car's service.
Because I have to get annoyed to get any response, it is not good enough.
Service was completed in time and some discount offer was given in the bill.
We were able to sort out a good deal for us both.
Everyone who delt with me was helpful, Brogan and another girl i forgot her name, were both very friendly and hapoy to help.
Everything was fine. The only reason I have not given 5 stars is my M3 had an outstanding tyre pressure notification when collected from the service centre
job done in the time promised with a report on car after safety recall/check
The member of staff that dealt with my car problem was welcoming, helpful and efficient,
MOT Gave an advisory that brake pads(s) wearing thin central rear [1.1.13 (a) (ii)]. Service said front pads 11mm rear pads 3mm. Advised BMW change pads at 3mm. Service computer says front pads ok for 19000 rear for 9000 miles. Looks suspicious to me
Good welcome from the staff and Amelia was very professional, helpful and kept me informed of progress while I waited. She was also very happy to answer and sort the additional questions I raised after the service was complete.
Effective, efficient and friendly
The answer is self explanatory - no complaints
Excellent service from Salesman James Brooks , nothing was too much trouble.
Everything as promised
No pressure, smooth transition throughout. Ryan has been excellent with us throughout 5 purchases as a family and knows and remembers likes and dislikes. It is the 2nd most expensive purchase made next to the house, yet it is made to feel comfortable
My sales contact was Dave Chaplin. I have dealt with Dave on 3 other occasions and have found him knowledgeable and helpful in choosing the right vehicle for me and we have a really good working relationship.
Everything went smoothly from start to finish
Always dealt with Bluebell in particular David Chaplin whom we have had a good relationship with on the last few occasions we have changed our vehicle.
As before, excellent assistance and service by Richard Green at the dealership
They always bend over backwards to to sort out my needs.
Blue Bell BMW are still superb - and Ryan Elliott has provided us with superb value for many years. We trust his advice and respect his integrity.
Very friendly and appreciative of my business. Spent time to make sure everything was fine with the purchase.
We were looked after, fed and watered.
Took a bit of time but the right decision was made in the end.
See my answer to question 1
It was a sales event the level of service I had was good and so was the experience
Great service and hospitality
Good service from Greg Bailey at Blue Bell
I agreed the new registration number which wasn't adhered to so I turned up to collect the car but I didn't have any insurance as they used a different number to register the car
Kept up to date with the production and hand over was fantastic.
The sales person, Faisal Riaz, was very helpful and responsive throughout and the reception staff made me feel welcome. I was also delighted that the sales manager congratulated me once the sale was agreed.All in all an enjoyable experience.
The sales person was really helpful and I could tell it meant a lot to her personally that I received good service.
Timely updates on delivery and great support with understanding the controls
Good updates and timely service
As a complete package I feel that the spec of my vehicle, the price and schedule of receiving it was excellent. My contact at Blue Bell (Ryan Elliot) is excellent and has been supportive throughout the process (without being at all overbearing).