Very happy with the way I was kept informed and the experience I received.
Efficient service, courteous staff
Work well done; time keeping not as good.
as above - efficient and friendly staff.
Only downsides were waiting to be served and knowone called me to say my car was ready
excellent service with friendly professional staff
The team at BMW in Crewe are always welcoming, knowledgeable and efficient
Very helpful and efficient
Following a "fail to start" I needed BMW Mobile Assistance. They were superb and the mechanic diagnosed a failed (intermittent) starter motor. Blue Bell didn't replace the starter motor and instead replaced the EGV cooler. Wrong. No start next day.
They collected the car and delivered at back in a timely manner. They called to say they were coming both when they collected the car and when they delivered it back.
Excellent customer service
Friendly staff / nice courtesy car / did other checks on the car whilst they had it / I was late returning the courtesy car and Amy stayed and waited for me ...very good
The car was in for 2 days I was updated every step of the way
Efficient speedy service. Sorted on saay at home.
Because of my experiences when visiting ,a pleasure to visit with time taken for the customer.
Excellent service department to deal with.
Can't fault the service at all.
Same disorganisation as when I dropped my car off for its EGR valve replacement
The work carried out was ok. Just the aftermath.
Car serviced well and on time. Car valet was to a much higher standard than previous visits
Like I said,I can't really find anything negative to say. The staff at Blue Bell are always ready to go the extra distance for there customers. I know this from spending time there and hearing how much they do try there best for the customer.
The overall experience is 100%
All good. Slight delay in being seen - nothing major but the difference between five and four stars.
I can't give more stars than this when it took a return visit to mop all of the oil from the engine area. This should have been done when it was in the first time.
Poor customer management... terrible service, failed to communicate effectively and left me feel extremely annoyed afterwards. Missed opportunity to carry out work, due to a failure to call. left for 40 minutes in service reception area
Good Communication throughout
They completed the repair on time and returned the car clean and if perfect condition.
Booked for MOT but told needed new rear shock absorbers and service due this month. Due to timing I agreed to have work carried out. Work carried out promptly and efficiently it was expensive. Implication was that shock absorbers needed to pass MOT
From booking in my car to collecting my car I was updated throughout the whole process
They did what they promised. The service was actually cheaper that the quote.
Great experience. Nothing was too much
Had breakdown and got back on road quickly
I made an appointment requesting a 14:00 pick up which was confirmed. When I went in it was not confirmed at all and I had to leave and choose another day. Service on day was ok, though not happy I was messed around on first attempt.
Easy to arrange service at a reasonable price and with a courtesy car provided. Good communication throughout, but disappointing the car was not available same day as arranged, although communicated to me in advance before I wasted my time collecting
Bought a used car with 12 months MOT then received a call to say my MOT had been expired over a fortnight after 10 months. Got a courtesy car left on the drive with 4 miles left in the tank and I live 10 miles from the nearest petrol station.
Finally got the problem sorted after the guys at BMW persevered trying to find the noise. TONY was excellent throughout and kept me informed of progress every other day at least. Superb customer service.
Enjoyed the experience and aftersales service
I was completely satisfied
Nothing too much trouble and staff always helpful
As above, advised of 4 new alloys under warranty, when it came round to the work this was changed to me having to pay for one of them. The lady dealing with the request was nice but how can you trust what you are told.
Very Satisfied with service
Because we were treated like vip from start to finish. I really can't find any faults
Excellent service and advice from Tony in service
The work was done as agreed in a timely manner and after the work had been completed, the checklist was fully explained to me as to the condition of my car.
The way we were kept informed about what was happening with the car
I am still waiting to be contacted for the missing door cover seal
Fair trading , probably good service ( because my car is a fairly new car hence I can not comment ) kind offering of free WASH certainly is a welcoming gesture.
As above, I spent my hard earned money on a luxury product where I am delighted with the product but the service is appalling.
It was not a service but a recall, even so, the car was cleaned.
Hire car was not working so not available
They were unaware of the SATNAV problem and were not expecting to be able to fix it. They also said that writing to BMW about it was unlikely to achieve anything.
It took quite a lot longer than I (or the mechanic) expected.
The staff at BMW crewe are always polite and try to assist best they can, but I feel that now due to the amount of issues this relationship between branch and me is getting strained.
Because I have to get annoyed to get any response, it is not good enough.
Really helpful staff, particulalrly when I needed a courtesy car the evening before the day of my car's service.
Service was completed in time and some discount offer was given in the bill.
The member of staff that dealt with my car problem was welcoming, helpful and efficient,
Everything was fine. The only reason I have not given 5 stars is my M3 had an outstanding tyre pressure notification when collected from the service centre
We were able to sort out a good deal for us both.
Everyone who delt with me was helpful, Brogan and another girl i forgot her name, were both very friendly and hapoy to help.
job done in the time promised with a report on car after safety recall/check
MOT Gave an advisory that brake pads(s) wearing thin central rear [1.1.13 (a) (ii)]. Service said front pads 11mm rear pads 3mm. Advised BMW change pads at 3mm. Service computer says front pads ok for 19000 rear for 9000 miles. Looks suspicious to me
Good welcome from the staff and Amelia was very professional, helpful and kept me informed of progress while I waited. She was also very happy to answer and sort the additional questions I raised after the service was complete.
Effective, efficient and friendly
The answer is self explanatory - no complaints
Failed to diagnose problem Gave a high quotation Took car to local garage who sorted for fraction of price
Staff are polite, very helpful and the work required to my car was completed to a good standard, on time and at the price quoted
Again - not Bluebell BMW's fault - they where mandated to do software updates by BMW - which is not acceptable
The agent I dealt with was fantastic and he conveyed my dissatisfaction to BMW UK who then offered to pay for the repair and half the labour costing.
See my comments on question 1 above.
Excellent, friendly, customer focus and understanding of customer needs and wants. Cannot fault any aspect of the Blue Bell Crewe team.
The problem was solved in a few hours to my satisfaction.the wash and complimentary valet was not done
Your staff are polite and efficient?
Staff were clear on what needed to be done and did it efficiently
Just very good service from beginning to end
Everything completed and no unresolved issues
Courtesy car available , job completed on time
Having booked a "waiting appointment" with a promise of 1.5hours, I was disappointed to have to wait 2.5hours.
In for an MOT and was washed and hovered as well
Nice staff, job done well, appreciated car wash and valet afterwards.
Overall I was happy that they found a problem which the previous dealer (Wilmslow) had denied was there BUT I'm rather unhappy they left this showing as an advisory on my MOT certificate as they'd already made the repair before the MOT retest!!!
The staff were friendly and professional. My car was serviced and a couple of defects identified were dealt with under warranty without them referring to me.
Low staff empathy, low quality customer care. Half soaked approach. Not a model dealership eg BMW Cobham Surrey where I used to live. Last time I wasn't even charged correctly. No proper greeting, coffee, hospitality, etc.
Good while-u-wait service, was able to book it in at a convenient time. No issues with the service, or with Blue Bell Crewe, they're fine. The issue is with the poor build quality of a "premium brand" car.
Waited ages for The service department to get back to me after my initial call
All done questions answered
The service was completed expeditiously and the car was clean when returned to me.
I have been using Blue Bell Crewe to service my cars since 2002 and have always enjoyed excellent service from the team there.
Based on Sue's comments to me.
Was ready on time ,and less than was quoted
In addition to the above comments, the staff were all well informed and courteous.
My sales contact was Dave Chaplin. I have dealt with Dave on 3 other occasions and have found him knowledgeable and helpful in choosing the right vehicle for me and we have a really good working relationship.
Everything went smoothly from start to finish
Always dealt with Bluebell in particular David Chaplin whom we have had a good relationship with on the last few occasions we have changed our vehicle.
As before, excellent assistance and service by Richard Green at the dealership
They always bend over backwards to to sort out my needs.
We were looked after, fed and watered.
Very friendly and appreciative of my business. Spent time to make sure everything was fine with the purchase.
Blue Bell BMW are still superb - and Ryan Elliott has provided us with superb value for many years. We trust his advice and respect his integrity.
Took a bit of time but the right decision was made in the end.
See my answer to question 1
It was a sales event the level of service I had was good and so was the experience
Kept up to date with the production and hand over was fantastic.
Good service from Greg Bailey at Blue Bell
Great service and hospitality
I agreed the new registration number which wasn't adhered to so I turned up to collect the car but I didn't have any insurance as they used a different number to register the car
The sales person, Faisal Riaz, was very helpful and responsive throughout and the reception staff made me feel welcome. I was also delighted that the sales manager congratulated me once the sale was agreed.All in all an enjoyable experience.
The sales person was really helpful and I could tell it meant a lot to her personally that I received good service.
Timely updates on delivery and great support with understanding the controls
Good updates and timely service
As a complete package I feel that the spec of my vehicle, the price and schedule of receiving it was excellent. My contact at Blue Bell (Ryan Elliot) is excellent and has been supportive throughout the process (without being at all overbearing).
Blue Bell Crewe is a great centre and I've been there 3 time to buy vehicles now
Quick delivery, brogan showed sasha how to use the cars features and even setup the sat nav home address. Many thanks
Great service. Great relationship with salesman.
James Brookes make s everything easy and clearly knows the product he is selling
Blue Bell
Crewe
