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Meet the team

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Rob Gower

Head of Business
  • Years in the industry 24
  • Department BMW
  • Hobbies Travelling, Football, Rugby, Boxing, Golf and playing guitar.

Tim Seville

Sales Manager
  • Years in the industry 5
  • Department BMW Sales
  • Hobbies Socialising and Football

Richard Green

New BMW Sales Executive
  • Years in the industry 23
  • Department New BMW Sales
  • Hobbies Eating curry

Dave Chaplin

New BMW Sales Executive
  • Years in the industry 31
  • Department New BMW Sales
  • Hobbies All kind of sport

Ryan Elliott

New BMW Sales Executive
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies Cycling and poker

James Copestick

BMW Sales Executive
  • Years in the industry 13
  • Department BMW Sales
  • Hobbies Travel, shooting, cars and internet browsing.

Greg Bailey

Used BMW Sales Executive
  • Years in the industry 15
  • Department Used BMW Sales
  • Hobbies Music and fitness

Brogan Shipley

New and Used BMW Sales Executive
  • Years in the industry 5
  • Department New and Used BMW Sales
  • Hobbies Socialising

Phil Hill

Aftersales Manager
  • Years in the industry 25
  • Department Service
  • Hobbies Motorsport and spending time with family.

Tony Merenda

Aftersales Executive
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Scott Turner

Parts Manager
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

John Robinson

Parts Advisor
  • Years in the industry 2
  • Department Parts
  • Hobbies Swimming, Mauy Thai and hiking.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service contact was very helpful and kept me up to date with progress.

Service

Everything was spot on, work completed ahead of prediction

Service

excellent service, quick and professional

Service

They always provide good service

Service

No problems encountered

Service

Great

Service

Knowledgeable staff, safe environment, good explanation of the work carried out.

Service

Was always kept up to date and managed to get a new part delivered within 24 hours.

Service

staff very good

Service

Fast, efficient and friendly

Service

Rachel in service department was spot on

Service

Friendly, good communication and very helpful.

Service

Helpful, efficient and friendly service.

Service

All good

Service

Quick and very professional

Service

Quick, friendly with some professional advice on how to maintain my car.

Service

Professional service from start to finish especially during these challenging times.

Service

Excellent end of warranty check, with items replaced

Service

Great communication. Easy to book. Friendly and finished early.

Service

Fantastic Service from service and Tony

Service

They show you a video of work that as been carried out

Service

No hidden surprises

Service

I received a 20% discount quite unexpectedly and the car was ready in a shorter time than I expected.

Service

The basic service provided was excellent, however this could've improved by BMW (not specifically this dealership)taking a more holistic approach. I am picking this up directly with the service team.

Service

I got a fully itemised invoice and a video of the health check both reassuring

Service

Although I know I'm paying extra, it's peace of mind, BMW mechanics and genuine parts.

Service

Professional,courteous service as it should be

Service

My car happy.

Service

Staff kept me informed of the progress of the service and was completed on time

Service

Friendly service and a personal touch from the guys who spoke to me by name as I entered. No waiting around, very simple experience. In some dealers you feel like you are intruding/in the way but not at Blue Bell.

Service

Very helpfull

Service

All good

Service

The car was ready on time and the fault has gone.

Service

Very professional and friendly staff.

Service

As per previous comments plus squeezed me in with short notice! Nice one... ??

Service

Reception and explanations very good

Service

Seamless process

Service

You were very helpful.

Service

As usual good service provided under trying times

Service

Good service you owe me a car wash when the COVID issues are over

Service

Sorted everything well

Service

Efficient, got iDrive reinstalled with only cost of diagnostics

Service

Never had an issue period.

Service

At every point of contact with the dealership, they were professional, courteous and helpful. They dealt with the issue with the car quickly and efficiently, and were able to offer advice.

Service

Goodwill repair to VANOS much appreciated, Thanks.

Service

Was given a full explanation of the cause of the problem and remedial action taken

Service

Everything was completed to my satisfaction and I was informed the minute the car was ready. Tony Merenda is very conscientious about his job and always walks you to the car to double check everything is ok.

Service

Very helpful and informative and very well organised with COVID-19 instructions

Service

Amazing service

Service

Service work completed as requested.

Service

Great service; good communication

Service

Very satisfied, always bring my bmws to bluebell staff are fantastic and very knowledgeable

Service

Very Polite

Service

Excellent customer care by Tony Merenda - he couldn't have done more to help in getting my car through its MOT and assisting in an insurance claim for damaged front tyres.

Service

The young lady Rachel who helped me was very proficient and nothing was to much trouble.

Service

Vehicle issues resolved quickly and relatively painlessly

Service

They look after you

Service

All completed on time

Service

Staff very helpful and kept me fully informed. Good customer experience

Service

Great service

Service

Car fixed, no dramas and easy to organise.

Service

sorted out the problem

Service

Did what they said they were going to do.

Service

My experience is always fantastic

Service

The whole process was very professional, simple and I felt safe in the present circumstances. We had a slight misunderstanding about the time frame but it was sorted out amicably.

Service

Good service

Service

Resolved the issue with my blocked water jets.

Service

Love the new video showing your car in the garage

Service

All went according to plan.

Service

The service manager was very helpful

Service

Tony went above and beyond to make sure the work carried out was done to a high standard. Although there was a glitch with the software, Tony didn't leave me stranded and offered a loaner car so I could drive back home and pick up the car.

Service

Easy to book and great service

Service

Delivered earlier than expected

Service

As ever a superb customer service from tony .

Service

Prompt to book in and diagnose problem. Kept me updated throughout and returned car to me quickly.

Service

Overall experience was excellent. I cannot thank Tony Merenda enough for his attitude, attention to detail and customer experience.

Service

Despite the COVID restrictions all works well.

Service

Came in with a problem with my roof and they sorted it with no problems

Service

Gave me feedback on the car, video was good and clear but a little bit fast. Attentive staff and very responsive.

Service

Most of the process was online due to the situation all around us. I did go to the center to meet Mark and pick up my car. The experience was fantastic.

Sales

Richard Green is an excellent salesperson, listened to my requirements and without messing about sourced me the right spec car at his best price including a fair trade in price for my previous car. This is how it should be done!

Sales

Safe and friendly lots of choice and patience

Sales

Guided through every stage of the delivery and purchase.

Sales

everything was perfect!

Sales

Good interaction

Sales

I had a specific requirement which took sometime. The team made sure they looked after me until we found the car suited for my needs.

Sales

Had no issues

Sales

Straight forward, was given a good deal and on collection was given the car with a bow on it organised by my girlfriend for me.

Sales

The salesperson went through everything thoroughly and the deal was a good deal

Sales

Warm, professional buying experience, from identifying the car to buy, agreeing pricing, and trade in pricing, to taking delivery, all in a five day window. Really good experience.

Sales

3 weeks from test drive to delivery

Sales

Everything worked as promised - with the exception of repayment of a balance due to me on the trade in but this was resolved by the sales team to my satisfaction

Sales

Communication was excellent and car handover exactly as instructed.

Sales

Blue Bell staff prompt and concise with information and costs

Sales

My Sales Exec, Dave Chaplin is always a pleasure to deal with and looked after me well, from helping find the right spec in the first place through to arranging pick up during lock down.

Sales

Very good and very helpful.

Sales

On collection of car .. Mark took the time to explain key features whilst ensuring that covid restrictions were maintained

Sales

The BMW point of contact was honest and transparent and knew exactly what vehicle I would be interested in

Sales

Great service and excellent customer service from Richard Green

Sales

Whilst BMW brand pedigree is self evident, the quality sales and service support ensures that the optimal driving experience is maintained throughout the entire vehicle ownership life cycle.

Sales

Ryan Elliott answered all questions and explained anything i did not fully understand

Sales

Fantastic service from start to finish. Quickly identified an appropriate vehicle and gave very regular updates on the sales process

Sales

Excellent service from sales. Minor issues resolved quickly without a fuss.

Sales

I was a bit dubious about buying a car during lockdown, but I needn't have worried as I was guided seamlessly through the whole process by the BMW sales executive, making the whole experience very straightforward.

Sales

Excellent Sales Person Ryan Elliott who cares & is a credit to Blue Bell

Sales

Ryan made the process completely stress free and we are very happy with the new car.

Sales

Ryan did a great job