Explore the dealership

Meet the team

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Rob Gower

Head of Business
  • Years in the industry 24
  • Department BMW
  • Hobbies Travelling, Football, Rugby, Boxing, Golf and playing guitar.

Tim Seville

Sales Manager
  • Years in the industry 5
  • Department BMW Sales
  • Hobbies Socialising and Football

Richard Green

New BMW Sales Executive
  • Years in the industry 23
  • Department New BMW Sales
  • Hobbies Eating curry

Dave Chaplin

New BMW Sales Executive
  • Years in the industry 31
  • Department New BMW Sales
  • Hobbies All kind of sport

Ryan Elliott

New BMW Sales Executive
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies Cycling and poker

James Copestick

BMW Sales Executive
  • Years in the industry 13
  • Department BMW Sales
  • Hobbies Travel, shooting, cars and internet browsing.

Greg Bailey

Used BMW Sales Executive
  • Years in the industry 15
  • Department Used BMW Sales
  • Hobbies Music and fitness

Brogan Shipley

New and Used BMW Sales Executive
  • Years in the industry 5
  • Department New and Used BMW Sales
  • Hobbies Socialising

Phil Hill

Aftersales Manager
  • Years in the industry 25
  • Department Service
  • Hobbies Motorsport and spending time with family.

Tony Merenda

Aftersales Executive
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Scott Turner

Parts Manager
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

John Robinson

Parts Advisor
  • Years in the industry 2
  • Department Parts
  • Hobbies Swimming, Mauy Thai and hiking.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Communication friendliness. And even a workshop video.

Service

Car not washed - apparently because of Covid restrictions. Poor excuse given the technician has been working all over the car anyway. Can understand why inside may not be cleaned- but no exterior wash ? Really ? (Local VW Dealer washed our Golf !)

Service

Easy to contact, always returned calls, friendly , polite

Service

Adam at blue bell Crewe was very professional and very helpful, always on hand to answer any questions needed.

Service

Very good

Service

Communication great

Service

Nothing to suggest otherwise. Helpful

Service

Always receive excellent service from the team at Blue Bell

Service

Tony Meranda was excellent

Service

Great service, service personnel very professional

Service

Tony is always very friendly

Service

Efficiency

Service

The service team were excellent!

Service

Well organised and clear

Service

Very helpful. All done on time and good communication.

Service

Timely and reliable service

Service

Excellent response to an emergency , reassuring and communication and all the above comments

Service

Kept up to date with work and satisfactory completed earlier at my request.

Service

Usual high class customer service from Blue Bell Crewe, reinforced with video explanation plus simple no-nonsense approach

Service

Excellent service as always and all Covid safety measures in place for staff and customers

Service

Great customer service. Timely, went above and beyond. Battery was flat and it was recharged for me

Service

Prompt, courteous and friendly.

Service

Friendly staff

Service

As previously stated excellent service.

Service

Always get an excellent service from Crewe BMW

Service

It was done has quick has could be has I waited for the Winter Health Check!

Service

Everything was done and properly reported to me

Service

Thanks to the manner in which your service and repair staff conduct themselves and handle transactions

Service

I'm very happy with the work carried out on my car.

Service

Did what was required.

Service

Tony in particular was a great advocate as usual and keeps me going back to BlueBell alone

Service

They were very helpful and did everything possible to get my car MOT done for me

Service

Excellent customer service and work completed to a high standard and on time.

Service

Job carried out in timely manner, and felt safe regarding covid measures

Service

Professional friendly service

Service

Service reception staff were great and the problem appears to have been successfully resolved by the technician under warranty.

Service

Solved my problem

Service

Always good service. They keep me informed of progress and meet commitments

Service

the service dept kept me updated at every stage

Service

Quickly dealt with the problem

Service

Courteous and helpful

Service

All went to plan, did what they said in the timescale they said and cost what they quoted

Service

Fixed appointment started on time and ready when advised it would be

Service

All worked well

Service

Friendly efficient service

Service

I found the dealership very helpful and professional. It also appeared to be a safe covid 19 experience.

Service

Superb attention to detail and quality workmanship to back it up.

Service

The coordination was really good. Mechanics got some prep work done on the car so we could pick it up early enough to get our kids from school. The front desk service dept. Coordinated brilliantly and communication to us was perfect.

Service

Easy going and very knowledgeable service team

Service

Tony Merenda went the extra mile to ensure that the problem with my M$ was rectified quickly and to my satisfaction.

Service

Very impressed with work carried out and updates provided throughout the process , via the Video Health Check emailed to me

Service

Very satisfied. Everything attended to correctly and on time.

Service

Top class service from start to finish.

Service

Nice staff. Job done.

Service

Very prompt, friendly and good service. Great communication and plenty of updates from Adam. All the issues I raised were covered and questions answered.

Service

Experience was fine

Service

Work completed earlier than specified time. Missing service plan details were sorted out. Pleasant staff. I like the video.

Service

Having taken into consideration the COVID-19 restrictions and the safety procedures they had in place i was very satisfied

Service

Service carried out at the allotted time. Helpful video by email

Service

Despite the COVID times everything was thoroughly explained in a very safe manner with social distance very much on evidence. Again Ryan could not have done more to ensure that I had all of the necessary information.

Sales

Karen has been brilliant. Even when there was a delay she kept me regularly informed exactly how she promised she would. I think this is excellent.

Sales

Again, great service from all of the team despite it being during in these tough time. The new car experience was still exciting and I couldn't fault the team for delivering my car on time.

Sales

From start to finish Ryan Elliott was a pleasure to deal with, along with the Sales Manager, Aaron keeping me fully informed of progress and a seemless handover in challenging times.

Sales

Excellent as stated above.

Sales

Just easy and accommodating. Greg Bailey was there immediately and it all went very smoothly

Sales

Greg was really helpful and did everyone he could for me

Sales

Blue bell Crewe always provides a good service.

Sales

Nice sales team, helpful, friendly and understanding.

Sales

Good price and very impressed with my new car

Sales

Dealt with a very capable, knowledgeable and trustworthy team headed by Tim Seville, Transaction Manager

Sales

SAM WAS GOOD AND HELP FULL AT DEALERSHIP

Sales

From ordering the car to delivery the service was outstanding, this made for an excellent car buying experience. We were on the verge of purchasing a new Mercedes until I spoke to David Chaplin at Bluebell Crewe from then on there was no contest.

Sales

Delivery was a couple of days over which we didn't mind but the communication and service we got from all the Crewe staff were amazing.

Sales

It was great

Sales

Perfect

Sales

Every detail dealt with courteously and with empathy. Easy parking and access.

Sales

I've dealt with Dave Chaplin over many years and have had many cars off him snd I have always had a very good and positive experience when buying my vehicles. The communication has been excellent and I have been kept up to date with my delivery date.

Sales

Great sales person

Sales

I did not visit the showroom very often due to restrictions but when I did I was very satisfied with the service.

Sales

Richard was willing to take time to discuss options with me. When he was furloughed David took over the delivery of the car. He kept me up to date with the whereabouts of the car and arranged the time and date of the delivery.

Sales

Did everything I asked for.

Sales

Very satisfied. The 5 series is an excellent car.