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The service manager was very helpful
Overall experience was excellent. I cannot thank Tony Merenda enough for his attitude, attention to detail and customer experience.
Came in with a problem with my roof and they sorted it with no problems
Gave me feedback on the car, video was good and clear but a little bit fast. Attentive staff and very responsive.
Very customer focussed, professional service.
Quick efficient friendly service
Steve Cooper looked after me very well indeed. Top chap will be recommending my friends to speak to him.
All done on time with no fuss.
no problems with Blue Bell Crewe
5-star no problems with the service
Excellent as ever - particularly Tony Miranda - 25+ years experience - very knowledgeable & friendly...I would not go anywhere else...
Everything was great from start to finish.
Great service as always, helpful, good communication, ready on time.
Efficient friendly service.
Professional service. A bit pricey
Because its true, very satisfied with the quality of service given.
Aftersales was great and very professional,everything was explained to me of the work carried out and making me feel that my car had been in good hands.
The service was easy to book, I was given an arrival time, my car was serviced and MOT'd efficiently and was ready for me to collect as originally planned.
Excellent service. Adam and Tony always helpful and professional
Because I am completely satisfied
Excellent customer service
Work was done quickly and to a good standard. Customer service also very good
Service and mot completed within the time frame given. No problems when booking in and collecting my car.
Although this was the second attempt at completely fixing a steering fault, the booking-in and communication processes were completed in an efficient and courteous manner.
Easy to deal with great communication
Because I was completely satisfied apart from not washing it but that is the pandemic rather than yourselves
Great communications and customer care given
During these difficult times with the pandemic, made my experience as safe and comfortable as possible.
Everything requested was carried out. Excellent Covid precautions.
Fully informative at all stages
All aspects good. Polite and efficient. Explanations of work carried out with video.
Very well looked after
Good service Excellent communication
Completely satisfied with the service experience. My car needed a couple of new tyres which had to be ordered & unfortunately the following day they sent BMW the incorrect tyres, they rang me straight away to advise & apologise.
Kept informed and ready in time
Very helpful and great work. Video they sent was very good.
The car was in for a MOT a service was not required. A couple of issues came up but these were dealt with and explained fully
Competent and professional
Completely satisfied because I knew that Steve Cooper ( who I dealt with) is an excellent member of the team and I trust and value his advice, he will always go the extra mile to make sure you as the customer are totally happy and I always have been.
As previous answer.
Happy from start to finish.Very professional.
Faulty Battery replaced on brand new M340i all to our satisfaction
Tony and the team were professional yet friendly, they were a pleasure to deal with.
The staff were friendly and helpful and I was telephoned when my car was ready for collection (rather sooner than I expected).
Great communications and service.
Everything was fine. Tony kept me up to date with progress and I got drop off and pick up times to suit me.
Although I only required an MOT on this visit the staff were very obliging and promptly dealt with me when I arrived for the appointment.
Polite, courteous, efficient, what more can I say
Good Covid rules, clear information, helpful staff
Communication friendliness. And even a workshop video.
Car not washed - apparently because of Covid restrictions. Poor excuse given the technician has been working all over the car anyway. Can understand why inside may not be cleaned- but no exterior wash ? Really ? (Local VW Dealer washed our Golf !)
Easy to contact, always returned calls, friendly , polite
Adam at blue bell Crewe was very professional and very helpful, always on hand to answer any questions needed.
Always receive excellent service from the team at Blue Bell
Nothing to suggest otherwise. Helpful
The service team were excellent!
Tony Meranda was excellent
Well organised and clear
Tony is always very friendly
Great service, service personnel very professional
Very helpful. All done on time and good communication.
Timely and reliable service
Excellent response to an emergency , reassuring and communication and all the above comments
Usual high class customer service from Blue Bell Crewe, reinforced with video explanation plus simple no-nonsense approach
Kept up to date with work and satisfactory completed earlier at my request.
Excellent service as always and all Covid safety measures in place for staff and customers
Great customer service. Timely, went above and beyond. Battery was flat and it was recharged for me
Prompt, courteous and friendly.
As previously stated excellent service.
Always get an excellent service from Crewe BMW
It was done has quick has could be has I waited for the Winter Health Check!
Everything was done and properly reported to me
Thanks to the manner in which your service and repair staff conduct themselves and handle transactions
I'm very happy with the work carried out on my car.
Did what was required.
Tony in particular was a great advocate as usual and keeps me going back to BlueBell alone
They were very helpful and did everything possible to get my car MOT done for me
Job carried out in timely manner, and felt safe regarding covid measures
Excellent customer service and work completed to a high standard and on time.
Professional friendly service
Excellent Sales Person Ryan Elliott who cares & is a credit to Blue Bell
Ryan made the process completely stress free and we are very happy with the new car.
Great service and car is fab
It took a long time to come but under the circumstances they've done well to get the car during the pandemic.
Very professional and polite staff in these extraordinary circumstances.
Very easy and quick, COVID safe.
Extremely satisfied. Excellent service. Well done Marc Dovey.
Despite the COVID times everything was thoroughly explained in a very safe manner with social distance very much on evidence. Again Ryan could not have done more to ensure that I had all of the necessary information.
Karen has been brilliant. Even when there was a delay she kept me regularly informed exactly how she promised she would. I think this is excellent.
Again, great service from all of the team despite it being during in these tough time. The new car experience was still exciting and I couldn't fault the team for delivering my car on time.
Excellent as stated above.
From start to finish Ryan Elliott was a pleasure to deal with, along with the Sales Manager, Aaron keeping me fully informed of progress and a seemless handover in challenging times.
Just easy and accommodating. Greg Bailey was there immediately and it all went very smoothly