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Quickly dealt with the problem
Courteous and helpful
Fixed appointment started on time and ready when advised it would be
All went to plan, did what they said in the timescale they said and cost what they quoted
All worked well
Friendly efficient service
I found the dealership very helpful and professional. It also appeared to be a safe covid 19 experience.
Superb attention to detail and quality workmanship to back it up.
The coordination was really good. Mechanics got some prep work done on the car so we could pick it up early enough to get our kids from school. The front desk service dept. Coordinated brilliantly and communication to us was perfect.
Easy going and very knowledgeable service team
Tony Merenda went the extra mile to ensure that the problem with my M$ was rectified quickly and to my satisfaction.
Very satisfied. Everything attended to correctly and on time.
Top class service from start to finish.
Very impressed with work carried out and updates provided throughout the process , via the Video Health Check emailed to me
Nice staff. Job done.
Very prompt, friendly and good service. Great communication and plenty of updates from Adam. All the issues I raised were covered and questions answered.
Work completed earlier than specified time. Missing service plan details were sorted out. Pleasant staff. I like the video.
Experience was fine
Having taken into consideration the COVID-19 restrictions and the safety procedures they had in place i was very satisfied
Service carried out at the allotted time. Helpful video by email
The car was dropped off safely, proper precautions were in place and the communication before, during and after the service (including a very useful video report) were excellent.
It just went so smoothly and I was updated all the time
Given the restrictions imposed by the Covid-19 pandemic, the service was as good as it could have been.
The only thing that stopped me it being completely satisfied was the car wasn't cleaned
I gave this answer, as I have never had reason to complain & they always help me out.
My repair was completed on time and to a high standard. A remaining warranty item has been scheduled for a future date.
Easy to book and service executed well
Tony in servicing is really helpful and knowledgeable, great asset to the business
As ever the service personnel are efficient and keep you advised how work is progressing.
No surprises and no issues.
They identified the problem, kept communicating with me, and were able to fix fairly promptly. They also agreed not to charge in view of the previous linked work
Salesperson Karen Kensal efficiency professional and good to deal with
Steve at Blue Bell was efficient and able to answer/deal with all issues including getting the check engine light issue resolved under warranty.
Absolutely no complaints
Always professional and helpful. Tony and team in service excellent
The general customer service is good and everyone seems to be happy and helpful
I have had my cars serviced at Blue Bell Crewe since 2002 and have always been very satisfied with the level of customer support and excellent communication with Tony Merenda and his staff.
The service, once I could actually get it scheduled, was excellent and the service handler, Colette Player, couldn't have been more helpful, professional and polite.
Excellent customer service.
Dealt with a very capable, knowledgeable and trustworthy team headed by Tim Seville, Transaction Manager
SAM WAS GOOD AND HELP FULL AT DEALERSHIP
From ordering the car to delivery the service was outstanding, this made for an excellent car buying experience. We were on the verge of purchasing a new Mercedes until I spoke to David Chaplin at Bluebell Crewe from then on there was no contest.
Delivery was a couple of days over which we didn't mind but the communication and service we got from all the Crewe staff were amazing.
It was great
Every detail dealt with courteously and with empathy. Easy parking and access.
I did not visit the showroom very often due to restrictions but when I did I was very satisfied with the service.
I've dealt with Dave Chaplin over many years and have had many cars off him snd I have always had a very good and positive experience when buying my vehicles. The communication has been excellent and I have been kept up to date with my delivery date.
Great sales person
Richard was willing to take time to discuss options with me. When he was furloughed David took over the delivery of the car. He kept me up to date with the whereabouts of the car and arranged the time and date of the delivery.
Did everything I asked for.
Very satisfied. The 5 series is an excellent car.
Even in covid times they were able to safely hand over the vehicle
I found Richard Green at BlueBell BMW a perfect gentleman looking after myself during having a problem changing my car and went over and above his position I also find it very supprised he has been furloughed I would have thought he would be missed
Great customer service from Ryan
I was kept informed throughout the process by Ryan Elliott and when I went to collect the car it was properly prepared and given pride of place on the forecourt and ready to go. The unique features on the car were fully explained and demonstrated.
Purchased a vehicle without seeing the actual product until delivery day. Major commitment based on a high level of trust in the salesperson Ryan who managed my expectations extremely well throughout the entire process