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Meet the team

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Rob Gower

Head of Business
  • Years in the industry 24
  • Department BMW
  • Hobbies Travelling, Football, Rugby, Boxing, Golf and playing guitar.

Tim Seville

Sales Manager
  • Years in the industry 5
  • Department BMW Sales
  • Hobbies Socialising and Football

Richard Green

New BMW Sales Executive
  • Years in the industry 23
  • Department New BMW Sales
  • Hobbies Eating curry

Dave Chaplin

New BMW Sales Executive
  • Years in the industry 31
  • Department New BMW Sales
  • Hobbies All kind of sport

Ryan Elliott

New BMW Sales Executive
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies Cycling and poker

James Copestick

BMW Sales Executive
  • Years in the industry 13
  • Department BMW Sales
  • Hobbies Travel, shooting, cars and internet browsing.

Greg Bailey

Used BMW Sales Executive
  • Years in the industry 15
  • Department Used BMW Sales
  • Hobbies Music and fitness

Brogan Shipley

New and Used BMW Sales Executive
  • Years in the industry 5
  • Department New and Used BMW Sales
  • Hobbies Socialising

Phil Hill

Aftersales Manager
  • Years in the industry 25
  • Department Service
  • Hobbies Motorsport and spending time with family.

Tony Merenda

Aftersales Executive
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Scott Turner

Parts Manager
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

John Robinson

Parts Advisor
  • Years in the industry 2
  • Department Parts
  • Hobbies Swimming, Mauy Thai and hiking.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The guys at Crewe BMW are always on their A game, responsive, informative and keeping me up to date with progress when any work is being undertaken. They always go the extra mile to ensure customer satisfaction.

Service

Staff were pleasant and competent and Covid-safe arrangements were in place at the service book-in reception.

Service

Very helpful, nothing to much trouble, always good

Service

Great service by Steve Cooper, Customer Service Manager and his team at Blue Bell, Crewe.

Service

Great service by Steve Cooper, Customer Service Manager and his team at Blue Bell, Crewe.

Service

Staff dealt with service promptly and drove the vehicle out to me at the end

Service

Lydia outstanding service advisor

Service

Nothing is to much trouble, always helpful

Service

Quick, polite and very professional.

Service

The service department were friendly, efficient and kept me updated in a timely manner.

Service

Everything I booked the car in for was done to my satisfaction.

Service

You did what you said on time. The report back was filly explained

Service

Excellent service and great staff.

Service

Service Contact on collection was helpful

Service

I had a waiting appointment for my 5 Series to be MoT'd. I attended as arranged and handed over my car for testing. It was returned to me a short time later with a new MoT certificate. The waiting are was comfortable and I was plied with coffee!

Service

Efficient staff and explained everything clearly

Service

Service prompt

Service

Really helpful.

Service

They've always done a proper job on time. I'm kept in the picture regarding the work carried out. They go the extra mile to ensure customer satisfaction. I particularly liked the video which was sent explaining the condition of the car, tyres etc..

Service

A good service

Service

Well looked after as per normal

Service

Courteous ,helpful and prompt

Service

Quick professional informative

Service

Liked the personalised video showing the underside of my car, so I can see the condition of brakes, tyres, suspension, exhaust etc for myself.

Service

Received the service I expect from the team on my recent visit; full service was completed on time, to the required standard. Special thanks to Tony Merenda for looking after me and responding to the technical queries I raised. Grazie mille Tony!

Service

Very good staff & service team

Service

Excellent feedback and communication

Service

Sorted everything that I needed and looked after me extremely well.

Service

Very helpful!

Service

Wouldn't change anything about my experience

Service

Very efficient

Service

Good service

Service

Good timing and communication.

Service

Tony Merenda and his team have always been great to deal with. I have taken my cars to Blue Bell Crewe since 2002.

Service

the service was carried out as prior discussion & the car was ready when expected.

Service

I am always impressed by the staff at Blue Bell Crewe.

Service

All work requested carried out to the usual high standards.

Service

Very good and gave updates on what was happening

Service

On line booking , exceptional reception staff, communication excellent

Service

Friendly staff

Service

They serviced it while I waited and it was completed quicker than expected

Service

Tony managed to fit me in on really short notice as I was coming up from London. Works were done quickly and professionally.

Service

Tony and Steve are brilliant - really personable and treat each client with real care.

Service

Did my service without fuss and give me good advice for future work.

Service

First Oil service carried out to my satisfaction Warranty work re programming the computer explained to me and advice to keep a log of problem reoccurs . Work carried out on time and I was kept informed of progress. Only blip was units were set in m

Service

Faultless

Service

Lydia delivered an excellent front-of-house service throughout the visit. This ran from arrival at 07:58hrs through to departure, oil-change completed and an accurate bill, at around 1030

Service

Always great

Service

Process is made simple and enjoyable by the staff. Always willing to help.

Service

Repair was done during the time frame advised. All seems in order and fully repaired.

Service

Greg is an asset. A small issue with delivery time of my new car meant I had no car for a week. He gave me a loan car with fuel for the inconvenience. Hes a professional person who knows customer service.

Service

excellent staff

Service

Happy with services

Service

The video of my BMW having its 'Health Check' was very informative and I was able to see for myself what was going on.

Service

Convenient location; friendly staff; clear reports back during and after. Video is a good feature.

Service

Team are always friendly and are easy to talk to. Communications are clear from texts to emails to calls and paperwork associated with finance and service plans

Service

Have been dealing with Blue Bell Crewe since 2002 that's how satisfied we are

Service

Very satisfied indeed.

Service

Ryan Elliott has always been most polite, helpful & his product knowledge is also excellent. I wouldn't purchase a car off anybody else.

Sales

Amazing service from Ryan Elliot as always.

Sales

Good communication- good deal negotiated. As a full time carer i needed to have a very quick handover and it couldn't have been handled any better.

Sales

Staff member left leaving another to pick up the work but got it all sorted in the end , great service

Sales

Everything was explained.

Sales

The car took a long time to be delivered from date of order, however, this was affected by the pandemic so is understandable.

Sales

Greg and Aaron were both very helpful and made the whole process super easy.

Sales

Efficient friendly service

Sales

Friendly and relaxed and no rush to hand over the car

Sales

Helpful and experienced team

Sales

It's really hard at the moment due to supply issues to get a car at all but Ryan pulled out all the stops to find exactly the car I was wanting

Sales

You kept me updated with the progress of all aspects of the program.

Sales

Always kept up to date on the progress. The handover was detailed, and Marc made sure I had everything I needed.

Sales

Extremely satisfied, all paperwork was available and ready to sign upon arrival. The process was very quick and easy from start to finish. The staff were extremely helpful and friendly.

Sales

Our sales executive Karen Kelsall and Aaran Taylor have been truly outstanding. There were technical issues resulting in a delay to our delivery. However, that did not deter the sales team from going the extra mile ensuring our needs were met.

Sales

Richard was extremely patient and I would definitely recommend. He answered all of my questions and took the time to show me around the new car.

Sales

It was a fast delivery. Mark wainwright was very helpful

Sales

Purchase and delivery were excellent and we weren't rushed at all over the handing over the vehicle. All questions were answered in full.

Sales

Everything dealt with in efficient manner

Sales

Excellent customer service as always from Ryan Elliot

Sales

incredibly professional

Sales

Ryan was great

Sales

Kept me informed all the way through the process and handover very efficient

Sales

The Salesman was very pleasant to deal with and was well supported by his colleagues. The collection process was straight forward and the car had been brought in to the showroom so that we could inspect it and make sure that it was exactly as ordered

Sales

Telephone manner and face to face first class

Sales

I was completely satisfied as I was given all the options for purchacing my car and when I asked for the car to be kept in the showroom until It was handed over they obliged.

Sales

Been buying my cars from Greg Bailey at Blue Bell BMW for about 15 years. He knows me and he knows the product and he makes sure I get the right spec car. Had about 15 cars so must be satisfied.

Sales

Very satisfied with my purchase at Bluebell Crewe

Sales

Had no issues at all from enquiry to collection so completely satisfied.

Sales

Excellent service and repore from the person delt with

Sales

Could not have been more helpful