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Meet the team

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Rob Gower

Head of Business
  • Years in the industry 24
  • Department BMW
  • Hobbies Travelling, Football, Rugby, Boxing, Golf and playing guitar.

Tim Seville

Sales Manager
  • Years in the industry 5
  • Department BMW Sales
  • Hobbies Socialising and Football

Richard Green

New BMW Sales Executive
  • Years in the industry 23
  • Department New BMW Sales
  • Hobbies Eating curry

Dave Chaplin

New BMW Sales Executive
  • Years in the industry 31
  • Department New BMW Sales
  • Hobbies All kind of sport

Ryan Elliott

New BMW Sales Executive
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies Cycling and poker

James Copestick

BMW Sales Executive
  • Years in the industry 13
  • Department BMW Sales
  • Hobbies Travel, shooting, cars and internet browsing.

Greg Bailey

Used BMW Sales Executive
  • Years in the industry 15
  • Department Used BMW Sales
  • Hobbies Music and fitness

Brogan Shipley

New and Used BMW Sales Executive
  • Years in the industry 5
  • Department New and Used BMW Sales
  • Hobbies Socialising

Phil Hill

Aftersales Manager
  • Years in the industry 25
  • Department Service
  • Hobbies Motorsport and spending time with family.

Tony Merenda

Aftersales Executive
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Scott Turner

Parts Manager
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

John Robinson

Parts Advisor
  • Years in the industry 2
  • Department Parts
  • Hobbies Swimming, Mauy Thai and hiking.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service manager was very helpful

Service

Overall experience was excellent. I cannot thank Tony Merenda enough for his attitude, attention to detail and customer experience.

Service

Came in with a problem with my roof and they sorted it with no problems

Service

Gave me feedback on the car, video was good and clear but a little bit fast. Attentive staff and very responsive.

Service

good service

Service

Very customer focussed, professional service.

Service

Quick efficient friendly service

Service

Steve Cooper looked after me very well indeed. Top chap will be recommending my friends to speak to him.

Service

All done on time with no fuss.

Service

no problems with Blue Bell Crewe

Service

5-star no problems with the service

Service

Excellent as ever - particularly Tony Miranda - 25+ years experience - very knowledgeable & friendly...I would not go anywhere else...

Service

Everything was great from start to finish.

Service

Great service as always, helpful, good communication, ready on time.

Service

Efficient friendly service.

Service

Professional service. A bit pricey

Service

Because its true, very satisfied with the quality of service given.

Service

Aftersales was great and very professional,everything was explained to me of the work carried out and making me feel that my car had been in good hands.

Service

The service was easy to book, I was given an arrival time, my car was serviced and MOT'd efficiently and was ready for me to collect as originally planned.

Service

Excellent service. Adam and Tony always helpful and professional

Service

Because I am completely satisfied

Service

Excellent customer service

Service

Work was done quickly and to a good standard. Customer service also very good

Service

Service and mot completed within the time frame given. No problems when booking in and collecting my car.

Service

Although this was the second attempt at completely fixing a steering fault, the booking-in and communication processes were completed in an efficient and courteous manner.

Service

Easy to deal with great communication

Service

Because I was completely satisfied apart from not washing it but that is the pandemic rather than yourselves

Service

Great communications and customer care given

Service

During these difficult times with the pandemic, made my experience as safe and comfortable as possible.

Service

Everything requested was carried out. Excellent Covid precautions.

Service

Fully informative at all stages

Service

All aspects good. Polite and efficient. Explanations of work carried out with video.

Service

Very well looked after

Service

Good service Excellent communication

Service

Completely satisfied with the service experience. My car needed a couple of new tyres which had to be ordered & unfortunately the following day they sent BMW the incorrect tyres, they rang me straight away to advise & apologise.

Service

Kept informed and ready in time

Service

Very helpful and great work. Video they sent was very good.

Service

The car was in for a MOT a service was not required. A couple of issues came up but these were dealt with and explained fully

Service

Competent and professional

Service

Liked proceedure.

Service

Completely satisfied because I knew that Steve Cooper ( who I dealt with) is an excellent member of the team and I trust and value his advice, he will always go the extra mile to make sure you as the customer are totally happy and I always have been.

Service

As previous answer.

Service

Happy from start to finish.Very professional.

Service

Faulty Battery replaced on brand new M340i all to our satisfaction

Service

Tony and the team were professional yet friendly, they were a pleasure to deal with.

Service

The staff were friendly and helpful and I was telephoned when my car was ready for collection (rather sooner than I expected).

Service

Great communications and service.

Service

Everything was fine. Tony kept me up to date with progress and I got drop off and pick up times to suit me.

Service

Very helpful

Service

Although I only required an MOT on this visit the staff were very obliging and promptly dealt with me when I arrived for the appointment.

Service

Polite, courteous, efficient, what more can I say

Service

Good Covid rules, clear information, helpful staff

Service

Communication friendliness. And even a workshop video.

Service

Car not washed - apparently because of Covid restrictions. Poor excuse given the technician has been working all over the car anyway. Can understand why inside may not be cleaned- but no exterior wash ? Really ? (Local VW Dealer washed our Golf !)

Service

Easy to contact, always returned calls, friendly , polite

Service

Adam at blue bell Crewe was very professional and very helpful, always on hand to answer any questions needed.

Service

Very good

Service

Always receive excellent service from the team at Blue Bell

Service

Nothing to suggest otherwise. Helpful

Service

Communication great

Service

The service team were excellent!

Service

Tony Meranda was excellent

Service

Well organised and clear

Service

Tony is always very friendly

Service

Efficiency

Service

Great service, service personnel very professional

Service

Very helpful. All done on time and good communication.

Service

Timely and reliable service

Service

Excellent response to an emergency , reassuring and communication and all the above comments

Service

Usual high class customer service from Blue Bell Crewe, reinforced with video explanation plus simple no-nonsense approach

Service

Kept up to date with work and satisfactory completed earlier at my request.

Service

Excellent service as always and all Covid safety measures in place for staff and customers

Service

Great customer service. Timely, went above and beyond. Battery was flat and it was recharged for me

Service

Prompt, courteous and friendly.

Service

Friendly staff

Service

As previously stated excellent service.

Service

Always get an excellent service from Crewe BMW

Service

It was done has quick has could be has I waited for the Winter Health Check!

Service

Everything was done and properly reported to me

Service

Thanks to the manner in which your service and repair staff conduct themselves and handle transactions

Service

I'm very happy with the work carried out on my car.

Service

Did what was required.

Service

Tony in particular was a great advocate as usual and keeps me going back to BlueBell alone

Service

They were very helpful and did everything possible to get my car MOT done for me

Service

Job carried out in timely manner, and felt safe regarding covid measures

Service

Excellent customer service and work completed to a high standard and on time.

Service

Professional friendly service

Service

Excellent Sales Person Ryan Elliott who cares & is a credit to Blue Bell

Sales

Ryan made the process completely stress free and we are very happy with the new car.

Sales

Great service and car is fab

Sales

It took a long time to come but under the circumstances they've done well to get the car during the pandemic.

Sales

Very professional and polite staff in these extraordinary circumstances.

Sales

Very easy and quick, COVID safe.

Sales

Extremely satisfied. Excellent service. Well done Marc Dovey.

Sales

Despite the COVID times everything was thoroughly explained in a very safe manner with social distance very much on evidence. Again Ryan could not have done more to ensure that I had all of the necessary information.

Sales

Karen has been brilliant. Even when there was a delay she kept me regularly informed exactly how she promised she would. I think this is excellent.

Sales

Again, great service from all of the team despite it being during in these tough time. The new car experience was still exciting and I couldn't fault the team for delivering my car on time.

Sales

Excellent as stated above.

Sales

From start to finish Ryan Elliott was a pleasure to deal with, along with the Sales Manager, Aaron keeping me fully informed of progress and a seemless handover in challenging times.

Sales

Just easy and accommodating. Greg Bailey was there immediately and it all went very smoothly