Having to wait over 15 minutes when I called for an update on my car service. When I originally booked my car in for a service, when I arrived at the dealership I was told the service wasn't due for another 8 weeks

They were very helpful and contacted me as soon as the car was ready , as requested.

Excellent, highly customer focused

Service dealt with professionally and completed in the time quoted and to the estimate given.

Car recovered in. Service from emergency service great but let down by the dealership. Told car was in workshop then told it wasn't. On collection no one wanted to help. I had to be at a meeting so needed a quick turnaround.

This time the valet of my car was not as good as it usually is but everything else was excellent

Good welcome, kept updated, good handover at the end

Had to return to the garage as car wasn't serviced stamped, 1.5 hour service while I waited turned into 2.5 hours with no updates provided, and then details on paperwork entered in wrong places and couldn't be changed. Need to pay attention to detail

call me and i will tell you just how bad it is 07769732530

Not happy at pure water in wash bottle on a £285 service.

Second time the car was in for a cold start issue - first time nothing found, second time nothing found but discovered a missing software update - cold start issue was resolved - wish that happened the first time, would save £99 investigate cost.

Was not informed about a recall prior to the checkup

I can no longer drop my car off on the way to work as you have changed the opening times. I was quoted a price for the required work but then the scope changed. Even though I made the booking the centre rang my husband for clearance not me.

Told by sales that Sat Nav would be updated at service Service said I had to download myself but I still cannot get to download Otherwise service ok

The staff were lovely, I have no complaints against them, they were extremely apologetic. I have explained my reasons at question 1.

I was satisfied overall but disappointed at the long wait to be served. There seems to be an ever increasing amount of paperwork which surprises me in this "paper free environment"! There seems to be a lot of duplication of effort by service team

Although my complaint was not totally believed on my first visit, my second visit was more positive.

Booked in quickly. Anrthony was excellent

Staff were very professional and polite.

booked a courtesy car, this was then cancelled. Advised car would be collected bet 7-8am by BMW employee who lived locally & after I rang as no show said this should not have been offered.Promised body shop would try to polish out scratch, not done.

Very poor explanation of service requirements for my car - service adviser could not answer my questions about it. Wrong price quoted for Brake Fluid service - queried and said they would reduce their quote to £60 - which is price on website!

Clear, simple and fast service

Just for the wait, other than that it' was 5 stars

Quoted cheaper price on the phone when booking the car in for service, to when dropping the car off.

Very professional from booking the Service to collecting the key on completion.

Very satisfied I never go to any other dealership.

Did everything that needed doing - good video sent to show underside of the car - I don't usually get to see that!

The price for AD Blue was considerably more expensive from my last visit and wasn't updated at the time

There were several people waiting to be seen by a member of the service team but a member of the team didn't even ask who was next before he engaged a customer. In short there is no queuing system at the service desks. This needs to be addressed.

Servicing is a chore rather like cleaning teeth or filling up with petrol and so to have it organised and completed in minimum time is perfect.

No problems smooth service

Overall good customer focus

They made it as painless as possible.

The service was scheduled to take one day - 30 minutes before I was due to pick the car up I was contacted to be told that a delay had occurred and that the car would not be ready until the next day - caused a lot of inconvenience.

Was confusion due to having changed car but same personal no plate This was resolved quickly and spare winter wheels divered to my house

That I have a special service agreement and that a collection service is standard and that I only need to give 2 days notice So I wasted 4 hours of driving to and from the garage all because all 3 garages did not follow the service that is avialable

Professional and courteous service. Work etc completed to my satisfaction.

I was not informed until very late in the day that a part was not available and therefore my car would have to be kept overnight.Luckily Mr Tony Merenda managed to get me a car.However the garage was exceptionally busy and we all have difficult days.

Polite and professional

Had to wait for vehicle and fault not fixed

Car went in for service. Nail found in tyre, needed replacing, so went back for the tyre and sat and waited for 3 hours before being told that another tyre was also required - why not picked up in service or told to me 3 hours earlier. very poor.

The service engineer is professional and the engineer will only return the car to me when he is satisfied with his test and review.

Good comms on progress.

Great service. Nice staff. Very easy to deal with.

Vehicle collected, returned serviced and cleaned ??

Ryan Elliott is a massive BMW brand ambassador and a huge asset to the BMW Blue Bell dealership.

Salesperson was very helpful and knowledgeable and helped me choose the right specification that I needed

Our sales person Ryan Elliott, ensured we had a number of cars to test drive. He explained the process well and we were able to configure our car to the way we wanted it

Saleman was excellent

That's how I feel

Ryan Elliot has sold me a few cars now and he listens and puts a car in front of me that he thinks will meet my requirements.

It's was easy and everything was done well

The only minor disappointment was that I had specifically asked for front packing sensors and the car i received didn't have them. Otherwise very satisfied.

Greg the Salesman was brilliant

Lots of information given. Test drive was good and helped us with our choice, plus we were kept up to date with the delivery date of the car