The guys at Crewe BMW are always on their A game, responsive, informative and keeping me up to date with progress when any work is being undertaken. They always go the extra mile to ensure customer satisfaction.
Staff were pleasant and competent and Covid-safe arrangements were in place at the service book-in reception.
Very helpful, nothing to much trouble, always good
Great service by Steve Cooper, Customer Service Manager and his team at Blue Bell, Crewe.
Great service by Steve Cooper, Customer Service Manager and his team at Blue Bell, Crewe.
Staff dealt with service promptly and drove the vehicle out to me at the end
Lydia outstanding service advisor
Nothing is to much trouble, always helpful
Quick, polite and very professional.
The service department were friendly, efficient and kept me updated in a timely manner.
Everything I booked the car in for was done to my satisfaction.
You did what you said on time. The report back was filly explained
Excellent service and great staff.
Service Contact on collection was helpful
I had a waiting appointment for my 5 Series to be MoT'd. I attended as arranged and handed over my car for testing. It was returned to me a short time later with a new MoT certificate. The waiting are was comfortable and I was plied with coffee!
Efficient staff and explained everything clearly
They've always done a proper job on time. I'm kept in the picture regarding the work carried out. They go the extra mile to ensure customer satisfaction. I particularly liked the video which was sent explaining the condition of the car, tyres etc..
Well looked after as per normal
Courteous ,helpful and prompt
Quick professional informative
Liked the personalised video showing the underside of my car, so I can see the condition of brakes, tyres, suspension, exhaust etc for myself.
Received the service I expect from the team on my recent visit; full service was completed on time, to the required standard. Special thanks to Tony Merenda for looking after me and responding to the technical queries I raised. Grazie mille Tony!
Very good staff & service team
Excellent feedback and communication
Sorted everything that I needed and looked after me extremely well.
Wouldn't change anything about my experience
Good timing and communication.
Tony Merenda and his team have always been great to deal with. I have taken my cars to Blue Bell Crewe since 2002.
the service was carried out as prior discussion & the car was ready when expected.
I am always impressed by the staff at Blue Bell Crewe.
All work requested carried out to the usual high standards.
Very good and gave updates on what was happening
On line booking , exceptional reception staff, communication excellent
They serviced it while I waited and it was completed quicker than expected
Tony managed to fit me in on really short notice as I was coming up from London. Works were done quickly and professionally.
Tony and Steve are brilliant - really personable and treat each client with real care.
Did my service without fuss and give me good advice for future work.
First Oil service carried out to my satisfaction Warranty work re programming the computer explained to me and advice to keep a log of problem reoccurs . Work carried out on time and I was kept informed of progress. Only blip was units were set in m
Lydia delivered an excellent front-of-house service throughout the visit. This ran from arrival at 07:58hrs through to departure, oil-change completed and an accurate bill, at around 1030
Process is made simple and enjoyable by the staff. Always willing to help.
Repair was done during the time frame advised. All seems in order and fully repaired.
Greg is an asset. A small issue with delivery time of my new car meant I had no car for a week. He gave me a loan car with fuel for the inconvenience. Hes a professional person who knows customer service.
The video of my BMW having its 'Health Check' was very informative and I was able to see for myself what was going on.
Convenient location; friendly staff; clear reports back during and after. Video is a good feature.
Team are always friendly and are easy to talk to. Communications are clear from texts to emails to calls and paperwork associated with finance and service plans
Have been dealing with Blue Bell Crewe since 2002 that's how satisfied we are
Ryan Elliott has always been most polite, helpful & his product knowledge is also excellent. I wouldn't purchase a car off anybody else.
Amazing service from Ryan Elliot as always.
Good communication- good deal negotiated. As a full time carer i needed to have a very quick handover and it couldn't have been handled any better.
Staff member left leaving another to pick up the work but got it all sorted in the end , great service
Everything was explained.
The car took a long time to be delivered from date of order, however, this was affected by the pandemic so is understandable.
Greg and Aaron were both very helpful and made the whole process super easy.
Efficient friendly service
Friendly and relaxed and no rush to hand over the car
Helpful and experienced team
It's really hard at the moment due to supply issues to get a car at all but Ryan pulled out all the stops to find exactly the car I was wanting
You kept me updated with the progress of all aspects of the program.
Always kept up to date on the progress. The handover was detailed, and Marc made sure I had everything I needed.
Extremely satisfied, all paperwork was available and ready to sign upon arrival. The process was very quick and easy from start to finish. The staff were extremely helpful and friendly.
Our sales executive Karen Kelsall and Aaran Taylor have been truly outstanding. There were technical issues resulting in a delay to our delivery. However, that did not deter the sales team from going the extra mile ensuring our needs were met.
Richard was extremely patient and I would definitely recommend. He answered all of my questions and took the time to show me around the new car.
It was a fast delivery. Mark wainwright was very helpful
Purchase and delivery were excellent and we weren't rushed at all over the handing over the vehicle. All questions were answered in full.
Everything dealt with in efficient manner
Excellent customer service as always from Ryan Elliot
Kept me informed all the way through the process and handover very efficient
The Salesman was very pleasant to deal with and was well supported by his colleagues. The collection process was straight forward and the car had been brought in to the showroom so that we could inspect it and make sure that it was exactly as ordered
Telephone manner and face to face first class
I was completely satisfied as I was given all the options for purchacing my car and when I asked for the car to be kept in the showroom until It was handed over they obliged.
Been buying my cars from Greg Bailey at Blue Bell BMW for about 15 years. He knows me and he knows the product and he makes sure I get the right spec car. Had about 15 cars so must be satisfied.
Very satisfied with my purchase at Bluebell Crewe
Had no issues at all from enquiry to collection so completely satisfied.
Excellent service and repore from the person delt with
Could not have been more helpful
Blue Bell
Crewe
