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Job completed early.
Advised me of the diagnosed issue with the car and kept me informed of progress and when the car would be ready.
I went in with the car and was treated fantastically. Not only was the problem fixed but my car was washed and clean
Vehicle booked in for service by telephone. It was collected from place of work by Blue Bell, cleaned and returned.
Work done to an excellent standard.
Collected and returned my car to home to complete the tyre change whilst I was on holiday. Even phoned me to say that one tyre wasn't quite due a change. Tyre prices were about the same as anywhere else, convenience to me was worth far more.
Everybody was very helpful and the work was completed to my complete satisfaction.
See answer above
service desk is undermanned- phone call to book a service not returned
The service advisor explained everything in detail
I asked about a broken strap on my petrol cap and was told it would be dealt with during service. When i picked up my vehicle i was told they didnt have the part but would order it and contact me when it was in. I am still waiting.
Went in for what I thought was a warranty issue, ended up with a bill for £120
Easy to book an appointment and always prompt and efficient
A welcoming cup of coffee and comfortable seating while I waited for the work to be done
see above. they also held onto my car for an extra 24 hours when I was unable to collect that evening
Everything was done on time
As always, first class service from Blue Bell
My wife was kept waiting about half an hour outside her workplace to have her car delivered,think this is because you were short staffed but she was ringing the garage to find out where the car was.
Service work carried out as planned, on time and in accordance with the stated price.
Work completed whilst I waited
The service indicator indicated a brake fluid change. This is the service that was carried out. After collecting the car, the very next day it indicates that another service is due. Would have appreciated a heads up about this when collecting the
The only criticism is that the car was at the dealership parked up for 3 days, but the work only took a couple of hours. Apart from this comment, I was pleased with the over all service experience.
Professional After Sales person gave accurate service cost quotation and was generally very helpful. Car returned cleaned and everything working well.
I have always dealt with a Richard Green and he has always provided the best service to me.
My service advisor, Sarah, was excellent. Knowledgable, friendly and caring. Courtesy car was new.
I verbally mentioned an issue with my car being very slow to warm up, and the fuel economy being lower than expected, and he said it would be looked at the same time. This was a Thursday, and I didn't get my car back until the following ...
Completed my requirements fully
Service was excellent as usual.
They do a great job to top standard
Job appears to be fixed. Know it was part and labour intensive ??Had it two weeks though and had no valet again??
The car was returned with out an explanation of what had been done in the service. Also the complementary clean wasnt very good (boot not hoovered and marks on the wheels)
Engine light issue was diagnosed efficiently and part replaced. Problem has not reoccurred.
As previous answer. Car was running perfectly and with no issues yet came out of dealers after recall with real bad feeling after they had gone over car with fine tooth comb with no permission sought prior. Will see if next MoT finds same issues!!!!!
Work completed on time and to a very high standard
Work carried out to high standards and complete on time
My car required a simple oil service which should have been easily completed within the 90 minute fast track period. Sadly it took 2 hours and at no time was I advised either that there would be a delay or the reason for that delay.
As above, kept informed of progress and when it would be completed - All results/work explained & detailed fully, completed and cleaned as hoped
It was very straightforward experience
Dealt efficiently with my queries and dealt with matters promptly
There was a little issue, but Deryn rectified this and restored my confidence.
Competent and courteous staff
Very helpful staff and easily contactable
Service was fine, staff helpful and friendly. Price very high.
all round great people
The reception I received was fantastic, quick and efficient.
flexible, minimal impact on my day.
I have always had a good service from BMW Crewe, friendly staff and very knowledgeable
Professional reliable and friendly
As already stated the service was very good.
see 4 below
No nonsense approach and full treatment with a caring edge
Excellent staff in particular the head of spare parts Scott Turner
problem fixed swiftly and car returned clean
Ease of booking, polite staff and great customer experience
Job was done quickly with no fuss or issues
The lady at service desk has assisted me twice now with unexpected faults on the car and she has been extremely helpful, courteous and professional.
Good advice given and extremely god communication.
Always 1st class . On time, courteous and set the standard for others
Whole doing the service you broke my side mirror de-mist. What else did you break ?
Customer service was great.
Good customer service
It was a quick service
The issue was resolved however my tyre pressures were not reset and the query I had around updating my map software was inaccurate.
Please see previous answer. I would say that I was offered a full valet when my car had to go back which was a nice touch.
efficiency and attention
Collected car on the day arranged, completed service explained what done, delivered car back to my home.
Very competitive prices. Great quality and customer services
In and out in next to no time and I was dealt with in a most professional fashion.
Blue Bell BMW always perform perfect along with support and feedback as you should expect to receive, providing feedback as to the vehicle status
Car was ready when promised. Washed and cleaned, staff very curtious as usual.
Very helpful and well explained.
Blue bell Crewe is a so much better experience than Halliwell Jones Chester.
Again very efficient and keeping me informed on what was happening
made a massive effort to get the car ready for when he said he would..... which meant staying there till 7.30 to look after me.
They gave the service requested
See answer to item 1
Kept me updated on what has happening with my car and told me exactly what was needed!
As above. Car cleaned as well.
Everything from booking to my car being delivered was straight forward.
As above quick and efficient
They arranged a courtesy car when my car was not complete
I booked my car in for a service and a recall. I took the car into Bluebell Crewe at 8:00 am and expected it to be ready that day. The recall notice stated a 2 hours job. After 1.5 days without communication, the car was not ready and has to go back.
Repairs carried out to a high standard, and covered by warranty. Vehicle was clean and tidy on collection. Communication was excellent.
The required repair was carried out and the system further checked for any additional faults.
The service was actioned promptly and everything was clearly explained to me.
I paid for an hour for BMW to identify a problem. It turned out that the diagnosis was only partially correct and significantly more work was required than initially expected.
from test drive to delivery, everything was very smooth and pleasant.
Clean warm showroom , nice coffee!
Everything went smoothly kept in touch for each step
I have always used the same dealer and salesman for my new BMW, no fuss just great service.
Same as section one never been let down
What I wanted at the beginning of the process was for a salesman to give me as much information as possible about the cars I was thinking of buying and the deals that were available. Richard did that and was willing to answer any questions that I had
The team and BMW crewe, helped me out in a number of ways to see this deal move forward.
The sales person Ryan Elliott took me through the process from start to finish keeping me updated as to what was going on throughout. On the day I collected the vehicle he spent time showing me round it and how it all worked.
I was given help and advice in choosing the build of the car - trim, upholstery, wheels etc. I was kept up to date with the production of the car and the delivery status
As above overall very good experience
Couldnt have asked them to do any more.
Its the salesman Richard Green who keeps me buying from this centre, nothing is too much trouble.
Blue Bell are very knowledgable and able to discuss several packages that could meet my specific needs
Everything went smoothly 2nd car I've had from Crewe
Faisal really looked after me and was very knowledgeable about the various car options, features, etc. Always happy to make himself available when I popped into the showroom. Great service.
Once again a great experience James Brookes @ blue bell Crewe understands what his customer wants and he delivers - very happy
Same personal are always helpful and attentive
Richard Green was fantastic from start to finish
Very easy process. Helpful sales team
All members of the team were very professional.
Job done no fuss
Ryan Elliot at Blue Bell, Crewe, I have found to be very understanding, knowledgeable and professional in selling cars to myself and my wife. The sales experience has been conducted in a courteous and considerate manner.A most satisfying experience
From the first phone call & request to see Richard Green, who I knew, to having all my questions answered in a professional & friendly manner, I was very pleased. When I was presented with my new car, I had enormous satisfaction in my purchase.
Again amazing customer service from Richard, very helpful from start to finish.
Very pleased with the experience at blue bell, all staff were friendly and very knowledgeable. There was no pressure applied when buying like I have experienced previously.
Excellent sales service as usual from Dave Chaplin
Salesman attention to detail
see aboveSalesman was excellent, but when the car was delivered the keys had been left at the port
Service from the BMW centre (BlueBell Crewe) was once again excellent likewise the salesperson (James Brookes) from whom I have now bought two cars. Experience of handing previous car back to BMW Finance was less good.
The experience was very good and I was told of all the extras that I could have for my car ! They explained everything and they were very helpful!