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Customer service good, pleasant staff and reliable experience overall.
Easy to deal with, only down side was that my car was returned with my lights set to manual instead of auto, had I not noticed I would have been driving without lights
My car was booked in for door rubbers creaking, it did stop for a few days but started doing it again.
no cause for complain whatsoever
The service was completed in good time and staff were attentive, helpful and very pleasant.
Job done, car running smoothly
I asked for checks on tracking and brakes, both were checked for me.
staff polite, attention to detail
Good customer service
Prompt and reliable service. Very helpful staff.
Whenever my car has been in for a service, one of the lovely perks is that it comes back having been cleaned. It had been cleaned, but the standard of cleaning was abysmal this time. Very basic clean. For the cost of a full service, I expected more.
My car was serviced in a timely manner and the staff were curtiuos and helpful
Very quick and easy
Cannot fault the service provided
My car was fixed valeted and returned in the same day
More or less as previous answer but add enthusiastic staff and clean car when collected.We had one of those Summer showers depositing dust on the car bodywork just an hour or so before taking it in so it was good to get it returned very clean
Problem not completely resolved.
Great customer service from start to finish.
Was great. Even though there have been a few problems with the car it has all been rectified quickly.
I have dealt with Blue Bell Crewe for quite a while and I have always been 100% pleased with their professional attention to detail, along with friendly and attentive staff.
See previous answer. The resolution should have been arranged by now. Nearly two weeks have passed with no progress.
After being told my car is ready to collect it always seems to take a long time to collect the car; firstly waiting to be served and then when I am served.
Great service and good customer loyalty experience
I have no complaints and everything is dealt with professionally
Prompt service. Constant communication on progress of vehicle.
All work completed as discussed and agreed, and in agreed timescale.
I don't feel that noise issues should be judged by road test. Intermittent cases are very common - visual inspection should be undertaken before ruling out customer concerns. I don't believe that physical visual checks were undertaken.
The actual service was good. Initially I responded to an email campaign but had no response via email. After making a second attempt to book the service the staff were very helpful.
Car cleaned in and out upon collection
Blue Bell Crewe did exactly what they promised, in particular the parts staff were excellent. In particular Chris was excellent in spending time with me to discuss the accessories I could have on my car.
From collection to return i was kept informed of the progress.
Service carried out on time to a high standard.Particularly impressed by Rob in the service department.
Isofix repair was completed in one day (longer than the BMW recall letter stated), but I was disappointed with the interior of the car, when it was returned. Lots of dust (from drilling ?), badly washed inside. Exterior was fine.
Our problem solved with a day and the staff excellent.
Appointment available at short notice when I needed it. The people that I encountered were helpful and friendly. The cost seems high but that's probably set by BMW not the centre, perhaps I should have asked for a breakdown of the costs.
At the time of calling my car had 2500 on the clock,I noticed while I was cleaning it a bump on the wall of a front tyre. I was told that the tyre company's don't care about the mileage, they just won't stand up for there products.
Easy to speak to and very friendly approachable staff.
Totally satisfied with my experience at Crewe BMW.
Repair done very quickly
Car was one day late. Was obviously cleaned day before and returned covered in sand rain and unable to find leak in roof and had a give up attitude. I suggested videoing it. You gave me a 5 series old model at that and felt like an old man! (I am)
I deal with Tony Merenda who always ensures my satisfaction.
As above. Efficient and easy to deal with.
Friendly and helpful
The sales man could not have done anything more for us, we expressed interest in the car he sent us a video of the car. On the strength of this we put a deposit down on the car and arranged to see the car two days later. and purchased.
Great customer service & very easy to work with the employees.
1, we booked the car in and the same day it was cancelled2, we came into the Crewe showroom to sort it out and got told we would have to re-book the end of May.3, then mid may a driver turned up at my work to collect the car with no call or booking
Work carried out as agreed
Very poor,I was told it was a 30 minute job and then 2 hours! When I was told that that it was 2 hours I was advised that work had started.However this turned out to be untrue and work started a lot later as I was able to see the car.
Service took a little longer than expected. The expert would could have been improved if I had been updated
Couple of small issues which were soon rectified without delay or problem.
I was accommodated even if I arrived on the wrong date.
Very happy...no problems,
Work carried out without my approval, wasn't charged for this in the end but still never experienced this in 7 years of BMW ownership. Car has been in 4 times for creaking door seals. Still not resolved and booked in again.
Work took a lot longer than original quoted ;-"Waiting appointment" booked for 2 1/2 hours.Actual work took twice as long.......
always satisfied and very nice staff and do everything they can to help me and make it a quick drop off and pick up
- hire car was dirty- asked to wait when I arrived even though service personnel were sat doing paper work- no call to say my car was ready- when I called at 4.30pm to enquire about my car, no personnel were available and my call was not returned.
Helpful in diagnosing faults, and quick in organising repair.
Good reciept and return of vehicle
Service booked at short notice and fitted in promptly, car was returned in a timely manner and concerns addressed.
was told that there are no problems with the car but the car still struggles to start
I booked the Car in without any problems at a time that suited me. It was the Car's M.O.T for the 1st time. It was coming up to 3 years old. As I live some 16 miles from the BMW garage I bought the Car from, I waited in pleasant surroundings
Always treated with respect
The fact that we were offered the opportunity of having the car picked up and returned from home, saved us sitting and waiting in the reception area whilst the car was given its MOT and service.
Excellent service very professional.
Car was collected and delivered
Accomadated us at short notice
Couldn't fault the service.
They went above and beyond to make me happy!
the driver that collected and delivered my car was courteous and professional it was clean and the service completed as requested. The only thing against was I asked for an intermittent fault on the parking sensors to be checked but this wasn't done
Service from the staff was top notch as always
Very helpful and prompt service by staff. Even on a very warm day Sarah was very patient and ensures the issues were identified and resolved.
Very efficient from initial phone call to book appointment.
Car was with me within a few days
Received good product information, and I believe a fair price.
Marshal was our initial salesman, he was extremely professional and helpful with all of our needs, he then passed us on to Paul Baker as he was going on holiday. Paul was also great, we picked up our new car 5 days later and he was fantastic with us.
The purchase and delivery was very straightforward and carried out in a very professional manner.
Efficient service and excellent communication
Everything very straightforward
Blue Bell have provided a first class service making sure the car had all the equipment I requested and with the minimum of fuss
Everything was done when I was told it was going to be done. Fully explained the finance deals and optional extras. Very nice to pick up my new car at a time that suited me.
Accommodating and well organised
Good atmosphere in dealership
from speaking to the receptionist at first right through to dealing with the sales executive my daughter and myself were made to feel very welcome
We were told what when and how and the experience matched what we were told
I was kept informed all through the process and everything went to plan
Everything went as it should.
Everything was done to make my experience perfect
On the whole a good experience; although the sales/finance team took a while to get their number straight - I had to chase for the cash back I was due.
Well looked after, and spent time to explain every detail
Very good service from start to finish. We didn't feel pushed into making the purchase and we had good updates throughout the build
I've come to expect nothing else. Greg Bailey always makes you feel like you're the most important person in the room. I had my wife with me in the showroom at every stage of the buying process and she was very impressed too.
The car is great and the staff knowledgeable and professional however I think there is far too much emphasis on trying to pressure customers into buying gap insurance, tyre insurance damage insurance etc. It was a week before my deposit was returned.
Excellent service by James Brookes who looked after me from start to finish couldn't of been more helpful.
Fantastic deal and service.
My BMW sales woman Brogan Phillips of Bluebell BMW Crewe went above and beyond to ensure that my car was delivered in a very quick time and all paper work was ready prior to pick up. She made my experience 100% better than I would of got elsewhere.
James Brooks and the whole team are very knowledgable, informative, helpful and easy to contact. James especially has been great; keeping us informed of our delivery and working with us to support our needs.
Kept informed every step of the way from first contact to delivery- Brogan Phillips was brilliant she went above and beyond for us
Richard Green and his colleagues were courteous and very thorough during the whole process of identifying a suitable car for me, arranging the finance and then explaining the car's features when I collected it.