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Smooth transition from dropping off car to collection
Promised similar courtesy car specification when car was booked in No communication from centre about work - I had to chase Invoice stated inspection video - not received Approx one hour wait to collect vehicle after receiving call to collect
I have always been happy with the service I receive at crewe
Had to wait 3 weeks for courtesy car. repair carried out - BMW -
They do a good job and clean the car afterwards.
My reason for a less that completely satisfied experience was due to the delays caused by BMW in providing new parts and codes for the Satalite Navigation system.
Blue Bell have been helpful, Phil Hill has tried to help with the extended warranty on the car, but unfortunately BMW are only offering and extra year, when the car has already had 2 clutch and flywheels in a year. So 1 extra year in not good enough.
car had brake fluid change-received call to advise they had forgotten to put lid back on. No problem, but was advised that someone would visit my home before 6pm to put lid back on.I waited and no-one showed-annoying.Had to ring next day to resolve.
Express service took over 3hrs ! Booked in for brake fluid change and windscreen washer bottle flush which I was told would take 2hrs. It reappeared in the parking area but was a further 45mins till my keys were returned. Car had not washed/vac.
Never had any complaints in the 17 years I have been dealing with Blue Bell Crewe
Orderly service and straightforward explaining.
All done promptly and on time
5 star as always.
Front of house staff were very polite and courteous. However the valeting staff introduced swirl marks into all my cars paintwork and left several areas dirty. They actually caused light damage to my paintwork that will require paintwork correction.
It was confirmed to me by the lady on reception that my car was ready for collection on Friday the 15th of March at 5pm. When I arrived at BMW Crewe I was informed by the Service Manager my car won't be ready until Saturday.
Dealt with the repair efficiently.
My previous car was a Renault, and I received near-faultless service from Renault for the 8-years that I ran the car. When buying a BMW I really thought I was buying in to a prestige brand. I am thus far completely underwhelmed with the BMW brand.
I waited whilst the car was being serviced staff were very pleasant and helpful
Friendly and professional throughout.
It was a first service check and cost £300 all the checks and oil micro filter complete but would have expected a car wash included perhaps as a courtesy.
The service was done in the agreed time. No fuss or mess. The reason for not scoring higher was the appalling wash and valet. To be honest the car looked better before it went in.
Did the work in a reasonable time
Longish wait for the service desk on collection
Had to go back the following day to have valve replaced
The staff are very helpful and I appreciate d the courtesy car
Poor communication. Also disappointed with a £30k + bmw that sounds like a series one Land Rover.
Thought the whole experience was poor - BMW I associate with a premium brand and really didn't feel that it was. We own a Mercedes and when it goes in for work it comes back pristine, fully valeted and its dropped of at house without argument.
When I pointed out the suspension was repaired only 2 months ago I was told this was a new problem with the ball joints. I demanded to see the video and in fact, these were worn/ loose at the front! This was documented on the health check too.
Not the standard I have come to expect from my regular Grange over Sands BMW dealer
I arranged that the vehicle would be ready for 5pm, I rang reception at 4pm and was told it would still be ready at that time. When I arrived I was left waiting until after 6pm with no explanation. Service advisor was the only saving grace.
The service team at Blue Bell had my car in the workshop on 3 separate occasions to try to rectify the fault, they kept me up to date with progress and the work that had been done so far to try and eliminate the issue. They did all they could.
Told work being undertaken was a big job and needed car for a while...using connected app I saw my car didnt move from parking bay from 8:30-3:15 and was in the wash bay by 4:15...so not such a big a job after all
I made a Fast Lane booking and arrived at 8.00 a.m. but didn't leave until after 10.30!
Good communication, very efficient reception ladies :)
Felt I waited too long when picking up the vehicle. Damage on returned loan car, though prior to my loan, had to be checked out with other staff as not documented, plus my car not parked at front
Didn't do much to cut the costs and give some refund.
I was very disappointed to see that on the service history I was given an Amber OK and on each element of the service is clearly stated 1,900 miles over due!! This apparently cannot be removed and in my opinion de-values the future value.
Some one needs to call me to discuss this.
i found the whole experience massively unsatisfactory, stressful and a waste of my time with staff who seemed ineffecient and who did not communicate with me nor did they seem to with other branches
Explained work undertaken on my car in detail.
Had problem with buckled wheel ordered new wheel made another trip for refit wrong size ordered had a totally wasted journey plus trying to charge exorbitant rate which really meant changing the tyre over now have to go again for refit
Quote and hour and a half to complete the service and they were right on time.
Meeting all my requirements and very helpful
I suspect they might have done more but within the framework they work to, they did what they could. The work was completed well once the part arrived.
Information regarding my car service not properly communicated
Completely dissatisfied as I was made to wait for so long and at first I was showed the scratch I know about at the end the man said I brought my car like that after he went to my car several times but no answer was given to me after after I asked ag
Arrived to collect my car...2 people in service with eight waiting and 10 sales guys with no-one waiting...balance is completely wrong...feel sorry for the guys in service...waited 20 minutes
It should not be expected to be placed in awkward situations due to poor attention to detail.
Did what they said they would do and more.
Car was picked up from home! They rang to say it had arrived and on site ! I thought that was very good!
See above answer, have called since and told I would receive a call back....still no call back.
Proactive and efficient although screenwash topped up with water only and froze as soon as used. Had to stop immediately as this was on a country road in the dark.
Blue Bell always do a thorough job and picking up and returning the car to me was very convenient.
Failed to fix the fault
Had to wait nearly 25 mins when dropping off due to some
Seemed to be a lot of pressure to agree the purchase but there's no urgency once the order has been placed and very disappointed that my money has not been returned to me.
Purchased from the dealer before and happy with the experience
A one serving !!! car was there ready for
Excellent customer service. Smooth process overall.
They did a good job
exceptional until handover! Chris was brilliant pre handover, but then lacked the final finishing wow factor. Handover in wet car park, no real presentation done. No BMW key-fobs, No digital key, I've visited sister dealership speaking to BMW genius.
As mentioned, first class service, quick turn around on my order and the car was pristine. James Brookes was phenomenal.
always happy with dealing with Crewe BMW.
Service given was just what I expected from Ryan Elliot
Good product knowledge. Communication between sales executive and customer
Great from start to finish! The update emails were helpful
gave good advice
Very helpful and friendly staff
Good communication and sales person give good clear and personal instructions on how to drivevehicle
Richard Green the sales adviser was very helpful and worked with me to secure the right car
Pleasant, sales negotiator - patient, polite and not pushy. I had plenty of time to evaluate my options beforehand
We have dealt with Blue bell for several years and Richard in particular has always been extremely helpful