No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Please see previous answer. I would say that I was offered a full valet when my car had to go back which was a nice touch.
efficiency and attention
Collected car on the day arranged, completed service explained what done, delivered car back to my home.
Blue Bell BMW always perform perfect along with support and feedback as you should expect to receive, providing feedback as to the vehicle status
In and out in next to no time and I was dealt with in a most professional fashion.
Very competitive prices. Great quality and customer services
Car was ready when promised. Washed and cleaned, staff very curtious as usual.
Blue bell Crewe is a so much better experience than Halliwell Jones Chester.
Again very efficient and keeping me informed on what was happening
Very helpful and well explained.
They gave the service requested
made a massive effort to get the car ready for when he said he would..... which meant staying there till 7.30 to look after me.
See answer to item 1
Kept me updated on what has happening with my car and told me exactly what was needed!
As above. Car cleaned as well.
Everything from booking to my car being delivered was straight forward.
As above quick and efficient
They arranged a courtesy car when my car was not complete
The required repair was carried out and the system further checked for any additional faults.
Repairs carried out to a high standard, and covered by warranty. Vehicle was clean and tidy on collection. Communication was excellent.
I booked my car in for a service and a recall. I took the car into Bluebell Crewe at 8:00 am and expected it to be ready that day. The recall notice stated a 2 hours job. After 1.5 days without communication, the car was not ready and has to go back.
The service was actioned promptly and everything was clearly explained to me.
I paid for an hour for BMW to identify a problem. It turned out that the diagnosis was only partially correct and significantly more work was required than initially expected.
Always satisfied and fully informed
We have been going to Blue Bell Crewe for a number of years and have never had a cause for complaint.
Pleasant staff and good work. I would have liked te car back the same day.
Staff friendly and helpful and reception area neat and tidy.
They went out of their way to overcome problems at Garage!
I had an appointment for 12 o clock to pick up my car and I was kept waiting for nearly an hour before my car was ready. Additionally not all the work I requested was completed. Disappointing
OVERALL THE SERVICE WAS GREAT,
Friendly staff even at the crack of dawn, nothing ever seems like too much trouble
Very friendly, helpful and professional staff.the I used Crewe BMW as I know I will receive the best service
The person I dealt with was nice, polite and helpful
Seamless and polite. Car was returned clean and ahead of schedule
I had a sit and wait appointment and the service was completed as quickly as possible
I have no reason why not to award this score, fully satisfied
I know the service team at Bluebell from my previous dealings and they know me.I always get looked after well.
No reason to fault the service provided at all
Amazing service team
Car was not washed or vacuumed and one of the requested repairs was not carried out.
Excellent staff, you know their job.
Did not have to long to wait
It has taken a few weeks from the point I flagged the issue with the car - some time for someone to come out to look at the car (and confirm the issue that i had raised over the phone) and then a few weeks for the part to arrive and be fitted.
Much waiting but staff always positive and polite.
Customer service good, pleasant staff and reliable experience overall.
Easy to deal with, only down side was that my car was returned with my lights set to manual instead of auto, had I not noticed I would have been driving without lights
My car was booked in for door rubbers creaking, it did stop for a few days but started doing it again.
no cause for complain whatsoever
Job done, car running smoothly
The service was completed in good time and staff were attentive, helpful and very pleasant.
I asked for checks on tracking and brakes, both were checked for me.
staff polite, attention to detail
Good customer service
Prompt and reliable service. Very helpful staff.
Whenever my car has been in for a service, one of the lovely perks is that it comes back having been cleaned. It had been cleaned, but the standard of cleaning was abysmal this time. Very basic clean. For the cost of a full service, I expected more.
My car was serviced in a timely manner and the staff were curtiuos and helpful
Faisal really looked after me and was very knowledgeable about the various car options, features, etc. Always happy to make himself available when I popped into the showroom. Great service.
Same personal are always helpful and attentive
Once again a great experience James Brookes @ blue bell Crewe understands what his customer wants and he delivers - very happy
Richard Green was fantastic from start to finish
Very easy process. Helpful sales team
Ryan Elliot at Blue Bell, Crewe, I have found to be very understanding, knowledgeable and professional in selling cars to myself and my wife. The sales experience has been conducted in a courteous and considerate manner.A most satisfying experience
All members of the team were very professional.
Job done no fuss
From the first phone call & request to see Richard Green, who I knew, to having all my questions answered in a professional & friendly manner, I was very pleased. When I was presented with my new car, I had enormous satisfaction in my purchase.
Again amazing customer service from Richard, very helpful from start to finish.
Very pleased with the experience at blue bell, all staff were friendly and very knowledgeable. There was no pressure applied when buying like I have experienced previously.
Salesman attention to detail
Excellent sales service as usual from Dave Chaplin
see aboveSalesman was excellent, but when the car was delivered the keys had been left at the port
Service from the BMW centre (BlueBell Crewe) was once again excellent likewise the salesperson (James Brookes) from whom I have now bought two cars. Experience of handing previous car back to BMW Finance was less good.
The experience was very good and I was told of all the extras that I could have for my car ! They explained everything and they were very helpful!
Elliot Brookes, who dealt with me, listened very carefully to what I was looking for and I never felt he pressurising me into a sales. He patiently listened to any issues I had during the purchase of the car, and resolved them quickly.
Everything was arranged to suit my needs.
Very happy with the sales executive. Only problems ever seem to be when the prep-team get hold of the car. If I ask for the number plates to be fitted a particular way I do not expect my wishes to be over-ridden buy the technicians. Salesman aware.
Received good product information, and I believe a fair price.
Car was with me within a few days
Marshal was our initial salesman, he was extremely professional and helpful with all of our needs, he then passed us on to Paul Baker as he was going on holiday. Paul was also great, we picked up our new car 5 days later and he was fantastic with us.
The purchase and delivery was very straightforward and carried out in a very professional manner.
Efficient service and excellent communication
Everything very straightforward
Blue Bell have provided a first class service making sure the car had all the equipment I requested and with the minimum of fuss