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You've misspelt my surname, even though I spelt it out and I'm still waiting to hear from you for a warranty part that you didn't have in stock. The level of service at dealership was excellent.
The loan car was ready as promised. When I collected my car after the service was complete, it had been cleaned as well. Andy and Tony were very professional. Also Elliot took the time to come over and say hello.
Due to the fault with the car it has left me with no confidence with the vehicle and also that I was not advised about the fluids being low.
Standard service etc ok. Asked to have a look at brakes as squeaking when being applied. When picked up and asked, was told brake linings were fine so should be ok. Upon leaving garage and spplying brakes squeaking still there. Poor.
Overall very slick experience. Only downside was the length of time it took to check in and check out. Seemed a very onerous process.
Polite, smart and efficient.
As above, service carried out efficiently and in good time.
Carried out work on time and valeted car when complete.
Whilst all the people I spoke to regarding this matter were helpful and polite the outcome was very disappointing for reasons above.
For the 3rd time, I am totally unsatisfied with my overall garage service, had to return vehicle and poor valet
As above.. the staff were positive and answered all our questions.
Every went perfectly to plan.
Everything I asked to be done was done.
All required work completed and the work explained by the service advisor
Generally very good, although more expensive than other BMW dealerships
Good except that I had to wait half an hour for all the paperwork to be completed some of which was excessively involved.
no problems at all
Safety recall parts not in stock but job done quickly next day
See above.I only came in for a MOT and I was treated well
I am pleased with the work carried out and the advice on what will be required in the near future following the vehicle inspection.
Very accommodating and helpful with great knowledge
Good friendly professional staff, makes visits pleasurable.
Told me exactly how long my car would be having a service.
As above and Yes I raised my concerns when I collected my vehicle and was told it would be looked in to. I posted a comment on social media which Sammie replied saying it was passed on to the service manager. No one bothered to give me a call.
On this occasion the dealer had no car for a demonstration drive even following a dealer search. This could have been a) it is a new model, b) Bluebell are part of a new dealer group - Lookers, and c) Bluebell searched their system to find one.
250 characters is not enough to express the woeful service....
No problem with any aspect of the service.
It went according to plan
Expected a full valet but only driver's mat cleaned.
On this occasion I had to contact reception to remind them that I had asked for the car to be picked up from home when no one had appeared at the arranged time.
Health check was quick and successful
James, the sales executive, was, as before, very professional and extremely helpful in making sure my requirements were met. No pressure sales, good advice, went out of his way on his day off to help. Would certainly deal with him again.
Brilliant service, booked in easily and completed as expected
Tony Merenda at Blue Bell makes sure we always receive superb customer service.
My car was returned with a problem it didn't have before the dealership worked on it
The service at the dealership was first rate and the work completed by the agreed time.
Satisfied even though bmw accidentally binned 2 phone chargers ....
No issues with service. Tony, the service manager has always given exceptional service and always goes above and beyond.
Efficient collection and delivery from home and all work done as required. Price-matched replacement tyre with local tyre depot.
AVOID! Watch your google reviews tumble!
I keep receiving surveys and phone calls about my experience, but part of the work is still outstanding. I believe Blue bell are waiting for BMW. I've called for an update but haven't received a call back. Everything else has been fine, but I'd like
Friendly staff, not sure about everyone's product knowledge
Courteous staff, prompt attention and did the job with no niggles or lingering issues
The work took longer than anticipated and I was left hanging around to kill time.
The drop off and pick up were easy.
Completely satisfied as stated
MOT failed on wiper blades then a full retest ?!
length of time off the road 6 days for a problem with the aerial
Having asked for an AdBlue fill up I was surprised to find the fill level was only enough to get my vehicle to the next scheduled service
All expectations met
Knowledgeable staff, who make you feel special
The car was fixed and the communication was as expected.
Left waiting for over an hour after being told my car was
Smooth transition from dropping off car to collection
Promised similar courtesy car specification when car was booked in No communication from centre about work - I had to chase Invoice stated inspection video - not received Approx one hour wait to collect vehicle after receiving call to collect
I have always been happy with the service I receive at crewe
Blue Bell have been helpful, Phil Hill has tried to help with the extended warranty on the car, but unfortunately BMW are only offering and extra year, when the car has already had 2 clutch and flywheels in a year. So 1 extra year in not good enough.
They do a good job and clean the car afterwards.
My reason for a less that completely satisfied experience was due to the delays caused by BMW in providing new parts and codes for the Satalite Navigation system.
Had to wait 3 weeks for courtesy car. repair carried out - BMW -
car had brake fluid change-received call to advise they had forgotten to put lid back on. No problem, but was advised that someone would visit my home before 6pm to put lid back on.I waited and no-one showed-annoying.Had to ring next day to resolve.
Never had any complaints in the 17 years I have been dealing with Blue Bell Crewe
Express service took over 3hrs ! Booked in for brake fluid change and windscreen washer bottle flush which I was told would take 2hrs. It reappeared in the parking area but was a further 45mins till my keys were returned. Car had not washed/vac.
5 star as always.
All done promptly and on time
Orderly service and straightforward explaining.
Really well looked after by all of the team who went the extra mile when needed.
Pain free procedure
Again, good service all round.
Dealing with Elliot Brooks was the best you could hope for, he kept us informed on the progress of when the car was due in and also when we could collect it.
Comments above answer this question.
Great contact and service from the Sales team, until the point of handover and the issues with Apple CarPlay. Hoping it will all be fixed soon and my enjoyment of the vehicle can start
The Sales Executive, Ryan Elliott was excellent throughout the process.
David Chaplin made the process very easy.
We were kept up to date with production and any questions always answered.After a fifteen year relationship they have never so far let us down.
Dave Chaplin's customer service was great
A one serving !!! car was there ready for
Seemed to be a lot of pressure to agree the purchase but there's no urgency once the order has been placed and very disappointed that my money has not been returned to me.
Purchased from the dealer before and happy with the experience
Excellent customer service. Smooth process overall.
They did a good job
exceptional until handover! Chris was brilliant pre handover, but then lacked the final finishing wow factor. Handover in wet car park, no real presentation done. No BMW key-fobs, No digital key, I've visited sister dealership speaking to BMW genius.
As mentioned, first class service, quick turn around on my order and the car was pristine. James Brookes was phenomenal.