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You always deliver what you promise and make dealing with you easy and straightforward.
Every question was answered and dealt with to my entire satisfaction
Good service each time I have been
Start to finish was seamless
Sorted out problem on the day despite having no appointment
Failed to identify a faulty tyre valve 3 times, which resulted in repeat visits being made causing great inconvenience. Sent away from the dealership, as a lone female, with a fault, despite being assured the fault had been examined and fixed.
A smooth, efficient process and all questions answered quickly and thoughtfully.
Sorted out a good wash and vac and mot repair work done on the day.
All went well.
Friendly and informative staff
PLS NOTE THAT I RATED MY IT 3.5 but wouldnt send until I changed the rating to a 5. Overall good apart from james in sales not getting back to me regarding purchasing a car for my husband! Still waiting.
All required work was completed on the day and a loan car was supplied for the duration of the service. All issues related to the car were explained in full.
Very easy process
My car went with a known problem to the garage but nobody picked up on it
Only let down was having to sit in cold reception for an hour.
good follow up
Service and MOT carried out as requested.
Everything was completed as requested and at the agreed price
As per the above, its noy just about everything being perfect, its about the attitude when things are not perfect, the willingness to listen and resolve - excellent customer service.
Good service. No issues.
Cost of service prevented 5 star score
When arriving at the depot the service team were not at the desks and I was kept waiting for a short time, which I fully understand if they are busy, but no one was to be seen.I pointed out the buffer and said it was behind the seat on the floor
I was greeted and dealt with efficiently and the work was carried out quickly
Fantastic service from blue bell car was picked up and returned, which was superb. Dealership very polite and professional
Firstly, 20 mins to be sat waiting at a service desk for my courtesy car to be found/bought around. Car dropped off at 9:15am. For wheels to be swapped under warranty, for corrosion issue.. Only at 4pm did I get a call about an issue with my tyres!
Staff friendly, attentive and knowledgeable. Showroom very impressive with good range on display. Servicing costs very reasonable. Couldnt fault Blue Bell Crewe at all.
There time and patience and friendly manner makes you feel at ease, you are never rushed and never forced into anything.
They damaged my car give them due a very nice lady got the damage repaired but on further inspection I found more scratches on the bodywork I feel the service here is getting poorer I have used this place for car purchase and services
Took my X1 in response to a phone call by the garage for an enhancement. We were dealt with by Tony Merenda who has been there since we bought our first Bmw. Spoke to him about a service he advised us to have it done and arranged to have it done. Gre
The service took over 2 hours, I then had a replacement tyre which took 1 hour 15 mins and then they forgot to replace the dust cap. They said they'd sent one but I haven't received it. The tyre pressure was 1.7 bar and I had to inflate it myself.
Everything was dealt with as expected and I was kept informed at all times.
Very professional service and staff very friendly and attentive
Excellent - car collected and returned on time
They kept me informed at all times about matters relating to the repair on the car
Totally satisfied, service was carried out correctly first time.I chose a wait appointment and the surroundings were comfortable, Tony made sure I had everything I needed and thoroughly explained all that had been done afterwards.
Any issues discussed clearly
Ive given this answer because Ive never had a bad visit to Crewe..
The answer to question 1 explains the rationale
Couldn't think of improving the experience
very efficient, plus picked up and dropped off
Long wait to have a damaged tyre replaced, tyre pressures appeared not to have been checked and service interval had not been properly reset.
I assume the update was done, but no way of knowing.However, I asked for a satnav update because a new road - open March 2017 - nearby not showing. Still does not show so either the update was not done properly or BMW programmes are out of date
It wasnt a service it was a upgrade
Very professional and reliable
Service done ok but my car has a really annoying squeak from the tailgate area. Crewe had the car for 2.5 weeks in Nov & 2 days recently and failed to test drive. They said some trim was missing so couldn't investigate, I removed that piece looking.
Everything done that was promised, to stated timescales
I was advised what repair was needed, and to book in for a full day. I booked the apt, only for the service team to call me and tell me that they needed to order the exact part that I had booked the car in for and that they would need to keep the ca
My only concern is that my rear tyres were worn at 4mm and 5mm and the tyre with 4mm needed replacing. I found this surprising and would have appreciated advice on what steps could be taken to alleviate this issue going forward.
£245 for oil and filter.
Friendly service staff
Service representative was very helpful and thorough, but always find that you have to wait a while before being served. Looks like more staff are required.
Process was efficient and effective. My car was collected and returned from my home which is such an excellent service.
No issues, as usual. I would have given 5 however my registration plate was cracked and at only £15 to fix I would have wanted this doing while the car was serviced; a call or message to ask would have helped rather than now having to return
See previous answer
As above. Customer service generally good and friendly staff. Impossible to judge quality of actual mechanical service. I assume all carried out correctly.
Sarah took time to contact me and explain what was happening with my car. She even arranged for another vehicle me for me which wasn't required as my car was serviced and new parts fitted in good time.
Within less than 2 days my car was repaired
Can't asked for any more than a got of bmw. High standards.
Nothing too much trouble
The service was handled efficiently from the initial notification and booking, through the actual service, and picking up the car where the service was explained, along with future service requirements
Cost of service
Great customer service from staff, efficient and courteous.
Everything good except for establishing collection time after service. I have to travel 30 minutes to get to garage, and couldn't get a call back to say when the car would be ready until very near closing time.
All done as expected
Good value with no unecessary work done.
Our salesman was very high quality again without over-selling.
Obviously very well managed, from the Dealer Principal down...experience shows...
This is the sixth time in six years we have dealt with our local dealership. Many thanks to Laura Davies and Richard Green we are treated like family. Nothing is too much trouble.
Excellent product display and choice available , staff knowledge and support at bluebell, Crewe.
James Brookes at Blue Bell looked after us extremely well including a tutorial on the car first class service
everything went smoothly
Everything ran smoothly as promised.
one to one handover at a time to suit ourselves, no issues what so ever, Faisal even came in an hour early on a snowy Sunday to ensure smooth handover
Excellent relationship with sales personnel (especially with Dave Chaplin)
I was dealt with in a professional manner
Richard Green at Blue Bell Crewe did a great job in fulfilling my requirements. The vehicle was delivered on time.
Kept informed by the sales executive
Extremely helpful, Very approachable and knowledgeable.He was able to answer all the queries and questions that I needed to know whilst deciding on the exact spec before placing my order.
The whole process was professionally handled
A good purchasing experience. very helpful and courteous sales staff plus the car was delivered on the date it was promised. The handover was very thorough and patient. As a senior citizen, modern technology can be a lot to take in !!
Very relaxed process
This is my 4th 3 series on PCP and see no reason not to continue in the PCP scheme changing my car every three years.
Excellent e2e experience: show room neat and tidy; always a nice selection of interesting cars to look at; staff cheerful and very helpful. Feel like I'm treated with respect and as a human being rather than walking pound sign
Professional courteous service
Helpful without being pushy, product knowledge ,met expectations
Great service and friendly
The process was seamless from beginning to end.
All aspects of the sales journey have been excellent
Good so far
Again everything was very smooth and professional
Nothing was too much trouble, friendly efficient staff. Overall a great experience.