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ABOUT CENTRE

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Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BLUE BELL SPONSORSHIP OF WYCHWOOD PARK GOLF CLUB

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The BMW Electric Experience 19-21 May.

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BMW At The Geneva International Motor Show

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BMW i8 Protonic Editions

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The New BMW 5 Series Touring, with M Performance Accessories.

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Sales Executive Vacancy

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The New BMW 4 Series Range, Now Available To Order

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BMW i3 Service Inclusive

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The Blue Bell Family Stand

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Blue Bell BMW boosts Alzheimer’s charity cycle ride

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Complaints Procedure

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Crewe and Nantwich RUFC

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Christmas give away with Silk FM

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Perfect Partners

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Local Hero Awards

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BMW Park Assist

Tutorial: How to use the BMW Park Assist.

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Showroom redevelopment

WE'RE PLANNING OUR NEW SHOWROOM.

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BMW SERVICE IS NOW OPEN LONGER.

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Crewe Christmas Market.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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James Platt

Head of Business
  • Years at the dealership 12
  • Years in the industry 22
  • Hobbies Golf, Motorsport and Recreational Sport

Phil Brown

Sales Director
  • Years at the dealership 25
  • Years in the industry 35
  • Department New and Used
  • Hobbies Football and Golf

Mark Bailey

Sales Manager
  • Years at the dealership 1
  • Years in the industry 4
  • Department New and Used
  • Hobbies Football and Golf

Tim Seville

Transaction Manager
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales/Finance
  • Hobbies Socialising and Football

Laura Davies

Local Business Development Manager
  • Years at the dealership 5
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Horses and spending time with my daughter

Richard Green

New Car Sales Executive
  • Years at the dealership 21
  • Years in the industry 23
  • Department New Sales
  • Hobbies Eating curry

Dave Chaplin

New Car Sales Executive
  • Years at the dealership 19
  • Years in the industry 31
  • Department New Sales
  • Hobbies All kind of sport

Ryan Elliott

New Car Sales Executive
  • Years at the dealership 7
  • Years in the industry 11
  • Department New Sales
  • Hobbies Cycling and poker

Elliot Brookes

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department Used Sales
  • Hobbies Socialising and eating out

Greg Bailey

Used Car Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Used Sales
  • Hobbies Music and fitness

Faisal Riaz

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department New and Used Sales
  • Hobbies Spending time with family

Brogan Phillips

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department New Sales
  • Hobbies Socialising

James Brookes

Sales Executive
  • Years at the dealership 7
  • Years in the industry 7
  • Department New and Used Sales
  • Hobbies Football and eating out

Marshall Shipley

Sales Executive
  • Years at the dealership 3
  • Years in the industry 10
  • Department New and Used Sales
  • Hobbies Football, F1 and Touring Cars

Deryn Parker

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Socialising and keeping fit

Natalie Cooper

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Spending time with my family and friends

Stacey Thelwall

Telephonist/Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Department Reception
  • Hobbies Spending time with my family and eating cake!

John Williams

Aftersales Manager
  • Years at the dealership 1
  • Years in the industry 27
  • Department Service and Parts
  • Hobbies Formula 1 and travelling

Rob Owen

Assistant Service Manager
  • Years at the dealership 11
  • Years in the industry 15
  • Department Service
  • Hobbies Playing football

Tony Merenda

Aftersales Executive
  • Years at the dealership 20
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Ashley Chesters

Aftersales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Playing football

Ceri Roberts

Aftersales Executive
  • Years at the dealership 0
  • Years in the industry 3
  • Department Service
  • Hobbies Planes

Lindsay Ogden

Service Booking Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Clay pigeon shooting

Scott Turner

Parts Manager
  • Years at the dealership 5
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

Alex Jenkinson

Parts Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Parts
  • Hobbies Music and Motosport

Chris Fardoe

Parts Advisor
  • Years at the dealership 0
  • Years in the industry 4
  • Department Parts
  • Hobbies Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Customer service good, pleasant staff and reliable experience overall.

Service

Easy to deal with, only down side was that my car was returned with my lights set to manual instead of auto, had I not noticed I would have been driving without lights

Service

My car was booked in for door rubbers creaking, it did stop for a few days but started doing it again.

Service

no cause for complain whatsoever

Service

The service was completed in good time and staff were attentive, helpful and very pleasant.

Service

Job done, car running smoothly

Service

I asked for checks on tracking and brakes, both were checked for me.

Service

As above

Service

staff polite, attention to detail

Service

As above.

Service

Good customer service

Service

Prompt and reliable service. Very helpful staff.

Service

Whenever my car has been in for a service, one of the lovely perks is that it comes back having been cleaned. It had been cleaned, but the standard of cleaning was abysmal this time. Very basic clean. For the cost of a full service, I expected more.

Service

My car was serviced in a timely manner and the staff were curtiuos and helpful

Service

Very quick and easy

Service

Cannot fault the service provided

Service

,

Service

My car was fixed valeted and returned in the same day

Service

More or less as previous answer but add enthusiastic staff and clean car when collected.We had one of those Summer showers depositing dust on the car bodywork just an hour or so before taking it in so it was good to get it returned very clean

Service

Problem not completely resolved.

Service

Great customer service from start to finish.

Service

Was great. Even though there have been a few problems with the car it has all been rectified quickly.

Service

I have dealt with Blue Bell Crewe for quite a while and I have always been 100% pleased with their professional attention to detail, along with friendly and attentive staff.

Service

See previous answer. The resolution should have been arranged by now. Nearly two weeks have passed with no progress.

Service

After being told my car is ready to collect it always seems to take a long time to collect the car; firstly waiting to be served and then when I am served.

Service

Great service and good customer loyalty experience

Service

see above

Service

I have no complaints and everything is dealt with professionally

Service

Prompt service. Constant communication on progress of vehicle.

Service

All work completed as discussed and agreed, and in agreed timescale.

Service

As above

Service

I don't feel that noise issues should be judged by road test. Intermittent cases are very common - visual inspection should be undertaken before ruling out customer concerns. I don't believe that physical visual checks were undertaken.

Service

The actual service was good. Initially I responded to an email campaign but had no response via email. After making a second attempt to book the service the staff were very helpful.

Service

Car cleaned in and out upon collection

Service

Blue Bell Crewe did exactly what they promised, in particular the parts staff were excellent. In particular Chris was excellent in spending time with me to discuss the accessories I could have on my car.

Service

From collection to return i was kept informed of the progress.

Service

Service carried out on time to a high standard.Particularly impressed by Rob in the service department.

Service

Isofix repair was completed in one day (longer than the BMW recall letter stated), but I was disappointed with the interior of the car, when it was returned. Lots of dust (from drilling ?), badly washed inside. Exterior was fine.

Service

Our problem solved with a day and the staff excellent.

Service

As previously

Service

Appointment available at short notice when I needed it. The people that I encountered were helpful and friendly. The cost seems high but that's probably set by BMW not the centre, perhaps I should have asked for a breakdown of the costs.

Service

As above

Service

See previous

Service

At the time of calling my car had 2500 on the clock,I noticed while I was cleaning it a bump on the wall of a front tyre. I was told that the tyre company's don't care about the mileage, they just won't stand up for there products.

Service

Easy to speak to and very friendly approachable staff.

Service

Totally satisfied with my experience at Crewe BMW.

Service

Repair done very quickly

Service

Car was one day late. Was obviously cleaned day before and returned covered in sand rain and unable to find leak in roof and had a give up attitude. I suggested videoing it. You gave me a 5 series old model at that and felt like an old man! (I am)

Service

See above

Service

I deal with Tony Merenda who always ensures my satisfaction.

Service

As above. Efficient and easy to deal with.

Service

Friendly and helpful

Service

The sales man could not have done anything more for us, we expressed interest in the car he sent us a video of the car. On the strength of this we put a deposit down on the car and arranged to see the car two days later. and purchased.

Service

Great customer service & very easy to work with the employees.

Service

1, we booked the car in and the same day it was cancelled2, we came into the Crewe showroom to sort it out and got told we would have to re-book the end of May.3, then mid may a driver turned up at my work to collect the car with no call or booking

Service

Work carried out as agreed

Service

Very poor,I was told it was a 30 minute job and then 2 hours! When I was told that that it was 2 hours I was advised that work had started.However this turned out to be untrue and work started a lot later as I was able to see the car.

Service

Service took a little longer than expected. The expert would could have been improved if I had been updated

Service

Couple of small issues which were soon rectified without delay or problem.

Service

I was accommodated even if I arrived on the wrong date.

Service

Very happy...no problems,

Service

Work carried out without my approval, wasn't charged for this in the end but still never experienced this in 7 years of BMW ownership. Car has been in 4 times for creaking door seals. Still not resolved and booked in again.

Service

Work took a lot longer than original quoted ;-"Waiting appointment" booked for 2 1/2 hours.Actual work took twice as long.......

Service

always satisfied and very nice staff and do everything they can to help me and make it a quick drop off and pick up

Service

- hire car was dirty- asked to wait when I arrived even though service personnel were sat doing paper work- no call to say my car was ready- when I called at 4.30pm to enquire about my car, no personnel were available and my call was not returned.

Service

Helpful in diagnosing faults, and quick in organising repair.

Service

Good reciept and return of vehicle

Service

Service booked at short notice and fitted in promptly, car was returned in a timely manner and concerns addressed.

Service

was told that there are no problems with the car but the car still struggles to start

Service

I booked the Car in without any problems at a time that suited me. It was the Car's M.O.T for the 1st time. It was coming up to 3 years old. As I live some 16 miles from the BMW garage I bought the Car from, I waited in pleasant surroundings

Service

Always treated with respect

Service

The fact that we were offered the opportunity of having the car picked up and returned from home, saved us sitting and waiting in the reception area whilst the car was given its MOT and service.

Service

Excellent service very professional.

Service

Car was collected and delivered

Service

Accomadated us at short notice

Service

Couldn't fault the service.

Service

They went above and beyond to make me happy!

Service

the driver that collected and delivered my car was courteous and professional it was clean and the service completed as requested. The only thing against was I asked for an intermittent fault on the parking sensors to be checked but this wasn't done

Service

Service from the staff was top notch as always

Service

Very helpful and prompt service by staff. Even on a very warm day Sarah was very patient and ensures the issues were identified and resolved.

Service

Good service

Service

Very efficient from initial phone call to book appointment.

Service

Car was with me within a few days

Sales

Received good product information, and I believe a fair price.

Sales

Marshal was our initial salesman, he was extremely professional and helpful with all of our needs, he then passed us on to Paul Baker as he was going on holiday. Paul was also great, we picked up our new car 5 days later and he was fantastic with us.

Sales

Smooth transaction

Sales

The purchase and delivery was very straightforward and carried out in a very professional manner.

Sales

Efficient service and excellent communication

Sales

Everything very straightforward

Sales

Blue Bell have provided a first class service making sure the car had all the equipment I requested and with the minimum of fuss

Sales

Everything was done when I was told it was going to be done. Fully explained the finance deals and optional extras. Very nice to pick up my new car at a time that suited me.

Sales

Accommodating and well organised

Sales

.

Sales

Good atmosphere in dealership

Sales

from speaking to the receptionist at first right through to dealing with the sales executive my daughter and myself were made to feel very welcome

Sales

We were told what when and how and the experience matched what we were told

Sales

I was kept informed all through the process and everything went to plan

Sales

Everything went as it should.

Sales

As above

Sales

Everything was done to make my experience perfect

Sales

See above

Sales

On the whole a good experience; although the sales/finance team took a while to get their number straight - I had to chase for the cash back I was due.

Sales

Excellent service

Sales

Well looked after, and spent time to explain every detail

Sales

Very good service from start to finish. We didn't feel pushed into making the purchase and we had good updates throughout the build

Sales

I've come to expect nothing else. Greg Bailey always makes you feel like you're the most important person in the room. I had my wife with me in the showroom at every stage of the buying process and she was very impressed too.

Sales

The car is great and the staff knowledgeable and professional however I think there is far too much emphasis on trying to pressure customers into buying gap insurance, tyre insurance damage insurance etc. It was a week before my deposit was returned.

Sales

Excellent service by James Brookes who looked after me from start to finish couldn't of been more helpful.

Sales

Fantastic deal and service.

Sales

My BMW sales woman Brogan Phillips of Bluebell BMW Crewe went above and beyond to ensure that my car was delivered in a very quick time and all paper work was ready prior to pick up. She made my experience 100% better than I would of got elsewhere.

Sales

James Brooks and the whole team are very knowledgable, informative, helpful and easy to contact. James especially has been great; keeping us informed of our delivery and working with us to support our needs.

Sales

Kept informed every step of the way from first contact to delivery- Brogan Phillips was brilliant she went above and beyond for us

Sales

Richard Green and his colleagues were courteous and very thorough during the whole process of identifying a suitable car for me, arranging the finance and then explaining the car's features when I collected it.