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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Black Friday Sales Event

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The All New BMW X3 Launch

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BLUE BELL SPONSORSHIP OF WYCHWOOD PARK GOLF CLUB

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The BMW Electric Experience 19-21 May.

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BMW At The Geneva International Motor Show

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BMW i8 Protonic Editions

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The New BMW 5 Series Touring, with M Performance Accessories.

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Sales Executive Vacancy

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The New BMW 4 Series Range, Now Available To Order

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BMW i3 Service Inclusive

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The Blue Bell Family Stand

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Blue Bell BMW boosts Alzheimer’s charity cycle ride

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Complaints Procedure

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Phil Brown

Head of Business
  • Years at the dealership 25
  • Years in the company
  • Years in the industry 35
  • Department New and Used
  • Hobbies Football and Golf

Mark Bailey

Sales Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 4
  • Department New and Used
  • Hobbies Football and Golf

Tim Seville

Transaction Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 5
  • Department Sales/Finance
  • Hobbies Socialising and Football

Laura Davies

Local Business Development Manager
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Horses and spending time with my daughter

Richard Green

New Car Sales Executive
  • Years at the dealership 21
  • Years in the company
  • Years in the industry 23
  • Department New Sales
  • Hobbies Eating curry

Dave Chaplin

New Car Sales Executive
  • Years at the dealership 19
  • Years in the company
  • Years in the industry 31
  • Department New Sales
  • Hobbies All kind of sport

Ryan Elliott

New Car Sales Executive
  • Years at the dealership 7
  • Years in the company
  • Years in the industry 11
  • Department New Sales
  • Hobbies Cycling and poker

Elliot Brookes

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 2
  • Department Used Sales
  • Hobbies Socialising and eating out

Greg Bailey

Used Car Sales Executive
  • Years at the dealership 8
  • Years in the company
  • Years in the industry 15
  • Department Used Sales
  • Hobbies Music and fitness

Faisal Riaz

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 2
  • Department New and Used Sales
  • Hobbies Spending time with family

Brogan Phillips

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 2
  • Department New Sales
  • Hobbies Socialising

James Brookes

Sales Executive
  • Years at the dealership 7
  • Years in the company
  • Years in the industry 7
  • Department New and Used Sales
  • Hobbies Football and eating out

Marshall Shipley

Sales Executive
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 10
  • Department New and Used Sales
  • Hobbies Football, F1 and Touring Cars

Deryn Parker

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Reception
  • Hobbies Socialising and keeping fit

Natalie Cooper

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Reception
  • Hobbies Spending time with my family and friends

Stacey Thelwall

Telephonist/Showroom Host
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 3
  • Department Reception
  • Hobbies Spending time with my family and eating cake!

John Williams

Aftersales Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 27
  • Department Service and Parts
  • Hobbies Formula 1 and travelling

Rob Owen

Assistant Service Manager
  • Years at the dealership 11
  • Years in the company
  • Years in the industry 15
  • Department Service
  • Hobbies Playing football

Tony Merenda

Aftersales Executive
  • Years at the dealership 20
  • Years in the company
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Ashley Chesters

Aftersales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 2
  • Department Service
  • Hobbies Playing football

Ceri Roberts

Aftersales Executive
  • Years at the dealership 0
  • Years in the company
  • Years in the industry 3
  • Department Service
  • Hobbies Planes

Lindsay Ogden

Service Booking Advisor
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Reception
  • Hobbies Clay pigeon shooting

Scott Turner

Parts Manager
  • Years at the dealership 5
  • Years in the company
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

Alex Jenkinson

Parts Advisor
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 3
  • Department Parts
  • Hobbies Music and Motosport

Chris Fardoe

Parts Advisor
  • Years at the dealership 0
  • Years in the company
  • Years in the industry 4
  • Department Parts
  • Hobbies Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Job completed early.

Service

Very satisfied.

Service

Advised me of the diagnosed issue with the car and kept me informed of progress and when the car would be ready.

Service

Friendly staff

Service

I went in with the car and was treated fantastically. Not only was the problem fixed but my car was washed and clean

Service

Vehicle booked in for service by telephone. It was collected from place of work by Blue Bell, cleaned and returned.

Service

Work done to an excellent standard.

Service

Collected and returned my car to home to complete the tyre change whilst I was on holiday. Even phoned me to say that one tyre wasn't quite due a change. Tyre prices were about the same as anywhere else, convenience to me was worth far more.

Service

Everybody was very helpful and the work was completed to my complete satisfaction.

Service

See answer above

Service

service desk is undermanned- phone call to book a service not returned

Service

The service advisor explained everything in detail

Service

I asked about a broken strap on my petrol cap and was told it would be dealt with during service. When i picked up my vehicle i was told they didnt have the part but would order it and contact me when it was in. I am still waiting.

Service

Went in for what I thought was a warranty issue, ended up with a bill for £120

Service

Easy to book an appointment and always prompt and efficient

Service

A welcoming cup of coffee and comfortable seating while I waited for the work to be done

Service

see above. they also held onto my car for an extra 24 hours when I was unable to collect that evening

Service

Everything was done on time

Service

As always, first class service from Blue Bell

Service

My wife was kept waiting about half an hour outside her workplace to have her car delivered,think this is because you were short staffed but she was ringing the garage to find out where the car was.

Service

Service work carried out as planned, on time and in accordance with the stated price.

Service

Work completed whilst I waited

Service

The service indicator indicated a brake fluid change. This is the service that was carried out. After collecting the car, the very next day it indicates that another service is due. Would have appreciated a heads up about this when collecting the

Service

The only criticism is that the car was at the dealership parked up for 3 days, but the work only took a couple of hours. Apart from this comment, I was pleased with the over all service experience.

Service

Professional After Sales person gave accurate service cost quotation and was generally very helpful. Car returned cleaned and everything working well.

Service

I have always dealt with a Richard Green and he has always provided the best service to me.

Service

My service advisor, Sarah, was excellent. Knowledgable, friendly and caring. Courtesy car was new.

Service

I verbally mentioned an issue with my car being very slow to warm up, and the fuel economy being lower than expected, and he said it would be looked at the same time. This was a Thursday, and I didn't get my car back until the following ...

Service

Completed my requirements fully

Service

Service was excellent as usual.

Service

They do a great job to top standard

Service

Job appears to be fixed. Know it was part and labour intensive ??Had it two weeks though and had no valet again??

Service

The car was returned with out an explanation of what had been done in the service. Also the complementary clean wasn’t very good (boot not hoovered and marks on the wheels)

Service

Engine light issue was diagnosed efficiently and part replaced. Problem has not reoccurred.

Service

As previous answer. Car was running perfectly and with no issues yet came out of dealers after recall with real bad feeling after they had gone over car with fine tooth comb with no permission sought prior. Will see if next MoT finds same issues!!!!!

Service

Work completed on time and to a very high standard

Service

Work carried out to high standards and complete on time

Service

My car required a simple oil service which should have been easily completed within the 90 minute fast track period. Sadly it took 2 hours and at no time was I advised either that there would be a delay or the reason for that delay.

Service

As above, kept informed of progress and when it would be completed - All results/work explained & detailed fully, completed and cleaned as hoped

Service

It was very straightforward experience

Service

Dealt efficiently with my queries and dealt with matters promptly

Service

There was a little issue, but Deryn rectified this and restored my confidence.

Service

Competent and courteous staff

Service

Very helpful staff and easily contactable

Service

Service was fine, staff helpful and friendly. Price very high.

Service

all round great people

Service

The reception I received was fantastic, quick and efficient.

Service

flexible, minimal impact on my day.

Service

I have always had a good service from BMW Crewe, friendly staff and very knowledgeable

Service

Sorted promptly

Service

Professional reliable and friendly

Service

As already stated the service was very good.

Service

see 4 below

Service

No nonsense approach and full treatment with a caring edge

Service

Excellent staff in particular the head of spare parts Scott Turner

Service

problem fixed swiftly and car returned clean

Service

Ease of booking, polite staff and great customer experience

Service

Job was done quickly with no fuss or issues

Service

The lady at service desk has assisted me twice now with unexpected faults on the car and she has been extremely helpful, courteous and professional.

Service

Good advice given and extremely god communication.

Service

Always 1st class . On time, courteous and set the standard for others

Service

Whole doing the service you broke my side mirror de-mist. What else did you break ?

Service

Customer service was great.

Service

Good customer service

Service

It was a quick service

Service

The issue was resolved however my tyre pressures were not reset and the query I had around updating my map software was inaccurate.

Service

Please see previous answer. I would say that I was offered a full valet when my car had to go back which was a nice touch.

Service

As above.

Service

efficiency and attention

Service

Collected car on the day arranged, completed service explained what done, delivered car back to my home.

Service

Very competitive prices. Great quality and customer services

Service

In and out in next to no time and I was dealt with in a most professional fashion.

Service

Blue Bell BMW always perform perfect along with support and feedback as you should expect to receive, providing feedback as to the vehicle status

Service

Car was ready when promised. Washed and cleaned, staff very curtious as usual.

Service

Very helpful and well explained.

Service

Blue bell Crewe is a so much better experience than Halliwell Jones Chester.

Service

Again very efficient and keeping me informed on what was happening

Service

made a massive effort to get the car ready for when he said he would..... which meant staying there till 7.30 to look after me.

Service

They gave the service requested

Service

See answer to item 1

Service

As above

Service

Kept me updated on what has happening with my car and told me exactly what was needed!

Service

See above

Service

As above. Car cleaned as well.

Service

Everything from booking to my car being delivered was straight forward.

Service

As above quick and efficient

Service

They arranged a courtesy car when my car was not complete

Service

I booked my car in for a service and a recall. I took the car into Bluebell Crewe at 8:00 am and expected it to be ready that day. The recall notice stated a 2 hours job. After 1.5 days without communication, the car was not ready and has to go back.

Service

Repairs carried out to a high standard, and covered by warranty. Vehicle was clean and tidy on collection. Communication was excellent.

Service

The required repair was carried out and the system further checked for any additional faults.

Service

The service was actioned promptly and everything was clearly explained to me.

Service

I paid for an hour for BMW to identify a problem. It turned out that the diagnosis was only partially correct and significantly more work was required than initially expected.

Service

from test drive to delivery, everything was very smooth and pleasant.

Sales

Clean warm showroom , nice coffee!

Sales

Everything went smoothly kept in touch for each step

Sales

I have always used the same dealer and salesman for my new BMW, no fuss just great service.

Sales

Same as section one never been let down

Sales

What I wanted at the beginning of the process was for a salesman to give me as much information as possible about the cars I was thinking of buying and the deals that were available. Richard did that and was willing to answer any questions that I had

Sales

The team and BMW crewe, helped me out in a number of ways to see this deal move forward.

Sales

The sales person Ryan Elliott took me through the process from start to finish keeping me updated as to what was going on throughout. On the day I collected the vehicle he spent time showing me round it and how it all worked.

Sales

I was given help and advice in choosing the build of the car - trim, upholstery, wheels etc. I was kept up to date with the production of the car and the delivery status

Sales

As above overall very good experience

Sales

Couldn’t have asked them to do any more.

Sales

It’s the salesman Richard Green who keeps me buying from this centre, nothing is too much trouble.

Sales

Blue Bell are very knowledgable and able to discuss several packages that could meet my specific needs

Sales

Everything went smoothly 2nd car I've had from Crewe

Sales

Faisal really looked after me and was very knowledgeable about the various car options, features, etc. Always happy to make himself available when I popped into the showroom. Great service.

Sales

Once again a great experience James Brookes @ blue bell Crewe understands what his customer wants and he delivers - very happy

Sales

Same personal are always helpful and attentive

Sales

Richard Green was fantastic from start to finish

Sales

As above

Sales

Very easy process. Helpful sales team

Sales

All members of the team were very professional.

Sales

Job done no fuss

Sales

Ryan Elliot at Blue Bell, Crewe, I have found to be very understanding, knowledgeable and professional in selling cars to myself and my wife. The sales experience has been conducted in a courteous and considerate manner.A most satisfying experience

Sales

From the first phone call & request to see Richard Green, who I knew, to having all my questions answered in a professional & friendly manner, I was very pleased. When I was presented with my new car, I had enormous satisfaction in my purchase.

Sales

Again amazing customer service from Richard, very helpful from start to finish.

Sales

Very pleased with the experience at blue bell, all staff were friendly and very knowledgeable. There was no pressure applied when buying like I have experienced previously.

Sales

Excellent sales service as usual from Dave Chaplin

Sales

Salesman attention to detail

Sales

see aboveSalesman was excellent, but when the car was delivered the keys had been left at the port

Sales

Service from the BMW centre (BlueBell Crewe) was once again excellent likewise the salesperson (James Brookes) from whom I have now bought two cars. Experience of handing previous car back to BMW Finance was less good.

Sales

The experience was very good and I was told of all the extras that I could have for my car ! They explained everything and they were very helpful!