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THE ALL-NEW BMW 1 SERIES.

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WE ARE HIRING AT BLUE BELL.

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COMPLIMENTARY TECHNOLOGY PACK.

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THE NEW BMW X5

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INTRODUCING… THE 8

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YOUR 68 PLATE BMW IS WAITING.

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The first-ever BMW i8 Roadster is here

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BMW Help: Recalls

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Willaston White Star Rockets football sponsorship

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BECOME PART OF OUR FAMILY.

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BMW PRICE MATCH AND 24 HOUR COURTESY CAR GUARANTEE.

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The Big Event

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BMW i8 Roadster

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Black Friday Sales Event

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The All New BMW X3 Launch

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Impress with the new BMW Shadow Edition

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BLUE BELL SPONSORSHIP OF WYCHWOOD PARK GOLF CLUB

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The BMW Electric Experience 19-21 May.

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The BMW i3 extended range

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BMW At The Geneva International Motor Show

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BMW At The Geneva International Motor Show

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BMW i8 Protonic Editions

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BMW i8 Protonic Editions

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The New BMW 5 Series Touring, with M Performance Accessories.

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The New BMW 5 Series Touring, with M Performance Accessories.

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Sales Executive Vacancy

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You Can Now Configure & Purchase Online

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The New BMW 4 Series Range, Now Available To Order

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The New BMW 4 Series Range, Now Available To Order.

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The Blue Bell Family Stand

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Blue Bell BMW boosts Alzheimer’s charity cycle ride

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Complaints Procedure

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Meet the team

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Rob Gower

Head of Business
  • Years in the industry 24
  • Department BMW
  • Hobbies Travelling, Football, Rugby, Boxing, Golf and playing guitar.

Phil Brown

General Sales Manager
  • Years in the industry 35
  • Department New and Used BMW
  • Hobbies Football and Golf

Tim Seville

Sales Manager
  • Years in the industry 5
  • Department BMW Sales
  • Hobbies Socialising and Football

Craig Gomme

Transaction Manager
  • Years in the industry 25
  • Department BMW Sales
  • Hobbies Cycling, Swimming, Holidays and Walking.

Richard Green

New BMW Sales Executive
  • Years in the industry 23
  • Department New BMW Sales
  • Hobbies Eating curry

Dave Chaplin

New BMW Sales Executive
  • Years in the industry 31
  • Department New BMW Sales
  • Hobbies All kind of sport

Ryan Elliott

New BMW Sales Executive
  • Years in the industry 11
  • Department New BMW Sales
  • Hobbies Cycling and poker

Paul Baker

BMW Sales Executive
  • Years in the industry 18
  • Department BMW Sales
  • Hobbies Dog walks, gym, weekend breaks.

James Copestick

BMW Sales Executive
  • Years in the industry 13
  • Department BMW Sales
  • Hobbies Travel, shooting, cars and internet browsing.

Elliot Brookes

Used BMW Sales Executive
  • Years in the industry 2
  • Department Used BMW Sales
  • Hobbies Socialising and eating out

Greg Bailey

Used BMW Sales Executive
  • Years in the industry 15
  • Department Used BMW Sales
  • Hobbies Music and fitness

Faisal Riaz

New and Used BMW Sales Executive
  • Years in the industry 3
  • Department New and Used BMW Sales
  • Hobbies Music, motorsport and spending time with family

Brogan Shipley

New and Used BMW Sales Executive
  • Years in the industry 5
  • Department New and Used BMW Sales
  • Hobbies Socialising

James Brookes

New and Used BMW Sales Executive
  • Years in the industry 7
  • Department New and Used BMW Sales
  • Hobbies Football and eating out

Chris Cotter

New and Used BMW Sales Executive
  • Years in the industry 2
  • Department New & Used BMW Sales
  • Hobbies Rugby, Watches, Cooking and Reading.

Claire Boulton

Telephonist / Showroom Host
  • Years in the industry 23
  • Department Reception
  • Hobbies Cooking, Reading and socialising with friends.

Shweta Varma

Telephonist / Showroom Host
  • Years in the industry 2
  • Department Reception
  • Hobbies Socialising, Holidays, spending time with her dog.

Stacey Thelwall

Telephonist/Showroom Host
  • Years in the industry 3
  • Department Reception
  • Hobbies Spending time with my family and eating cake!

Phil Hill

Aftersales Manager
  • Years in the industry 25
  • Department Service
  • Hobbies Motorsport and spending time with family.

Tony Merenda

Aftersales Executive
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Chloe Wagstaff

Aftersales Executive
  • Years in the industry 12
  • Department Service
  • Hobbies Watching West Bromich Albion, Scuba Diving and Indian Food.

Sarah Light

Aftersales Executive
  • Years in the industry 9
  • Department Service
  • Hobbies Swimming, Gym, family days out and socialising.

Scott Turner

Parts Manager
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

John Robinson

Parts Advisor
  • Years in the industry 2
  • Department Parts
  • Hobbies Swimming, Mauy Thai and hiking.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You've misspelt my surname, even though I spelt it out and I'm still waiting to hear from you for a warranty part that you didn't have in stock. The level of service at dealership was excellent.

Service

The loan car was ready as promised. When I collected my car after the service was complete, it had been cleaned as well. Andy and Tony were very professional. Also Elliot took the time to come over and say hello.

Service

Due to the fault with the car it has left me with no confidence with the vehicle and also that I was not advised about the fluids being low.

Service

Standard service etc ok. Asked to have a look at brakes as squeaking when being applied. When picked up and asked, was told brake linings were fine so should be ok. Upon leaving garage and spplying brakes squeaking still there. Poor.

Service

Overall very slick experience. Only downside was the length of time it took to check in and check out. Seemed a very onerous process.

Service

Polite, smart and efficient.

Service

As above, service carried out efficiently and in good time.

Service

Carried out work on time and valeted car when complete.

Service

Staff profesionalism

Service

Whilst all the people I spoke to regarding this matter were helpful and polite the outcome was very disappointing for reasons above.

Service

For the 3rd time, I am totally unsatisfied with my overall garage service, had to return vehicle and poor valet

Service

As above.. the staff were positive and answered all our questions.

Service

Every went perfectly to plan.

Service

Everything I asked to be done was done.

Service

All required work completed and the work explained by the service advisor

Service

Generally very good, although more expensive than other BMW dealerships

Service

Good except that I had to wait half an hour for all the paperwork to be completed some of which was excessively involved.

Service

no problems at all

Service

Safety recall parts not in stock but job done quickly next day

Service

See above.I only came in for a MOT and I was treated well

Service

I am pleased with the work carried out and the advice on what will be required in the near future following the vehicle inspection.

Service

Very accommodating and helpful with great knowledge

Service

Good friendly professional staff, makes visits pleasurable.

Service

Told me exactly how long my car would be having a service.

Service

As above and Yes I raised my concerns when I collected my vehicle and was told it would be looked in to. I posted a comment on social media which Sammie replied saying it was passed on to the service manager. No one bothered to give me a call.

Service

On this occasion the dealer had no car for a demonstration drive even following a dealer search. This could have been a) it is a new model, b) Bluebell are part of a new dealer group - Lookers, and c) Bluebell searched their system to find one.

Service

250 characters is not enough to express the woeful service....

Service

No problem with any aspect of the service.

Service

It went according to plan

Service

Expected a full valet but only driver's mat cleaned.

Service

On this occasion I had to contact reception to remind them that I had asked for the car to be picked up from home when no one had appeared at the arranged time.

Service

Health check was quick and successful

Service

James, the sales executive, was, as before, very professional and extremely helpful in making sure my requirements were met. No pressure sales, good advice, went out of his way on his day off to help. Would certainly deal with him again.

Service

Brilliant service, booked in easily and completed as expected

Service

Tony Merenda at Blue Bell makes sure we always receive superb customer service.

Service

My car was returned with a problem it didn't have before the dealership worked on it

Service

The service at the dealership was first rate and the work completed by the agreed time.

Service

Satisfied even though bmw accidentally binned 2 phone chargers ....

Service

No issues with service. Tony, the service manager has always given exceptional service and always goes above and beyond.

Service

Efficient collection and delivery from home and all work done as required. Price-matched replacement tyre with local tyre depot.

Service

AVOID! Watch your google reviews tumble!

Service

I keep receiving surveys and phone calls about my experience, but part of the work is still outstanding. I believe Blue bell are waiting for BMW. I've called for an update but haven't received a call back. Everything else has been fine, but I'd like

Service

Friendly staff, not sure about everyone's product knowledge

Service

Courteous staff, prompt attention and did the job with no niggles or lingering issues

Service

The work took longer than anticipated and I was left hanging around to kill time.

Service

The drop off and pick up were easy.

Service

Completely satisfied as stated

Service

MOT failed on wiper blades then a full retest ?!

Service

length of time off the road 6 days for a problem with the aerial

Service

Having asked for an AdBlue fill up I was surprised to find the fill level was only enough to get my vehicle to the next scheduled service

Service

All expectations met

Service

Knowledgeable staff, who make you feel special

Service

The car was fixed and the communication was as expected.

Service

Left waiting for over an hour after being told my car was

Service

Excellent!

Service

Smooth transition from dropping off car to collection

Service

Promised similar courtesy car specification when car was booked in No communication from centre about work - I had to chase Invoice stated inspection video - not received Approx one hour wait to collect vehicle after receiving call to collect

Service

I have always been happy with the service I receive at crewe

Service

Blue Bell have been helpful, Phil Hill has tried to help with the extended warranty on the car, but unfortunately BMW are only offering and extra year, when the car has already had 2 clutch and flywheels in a year. So 1 extra year in not good enough.

Service

They do a good job and clean the car afterwards.

Service

My reason for a less that completely satisfied experience was due to the delays caused by BMW in providing new parts and codes for the Satalite Navigation system.

Service

Had to wait 3 weeks for courtesy car. repair carried out - BMW -

Service

car had brake fluid change-received call to advise they had forgotten to put lid back on. No problem, but was advised that someone would visit my home before 6pm to put lid back on.I waited and no-one showed-annoying.Had to ring next day to resolve.

Service

Never had any complaints in the 17 years I have been dealing with Blue Bell Crewe

Service

Express service took over 3hrs ! Booked in for brake fluid change and windscreen washer bottle flush which I was told would take 2hrs. It reappeared in the parking area but was a further 45mins till my keys were returned. Car had not washed/vac.

Service

5 star as always.

Service

All done promptly and on time

Service

Orderly service and straightforward explaining.

Service

Really well looked after by all of the team who went the extra mile when needed.

Sales

Pain free procedure

Sales

Again, good service all round.

Sales

Dealing with Elliot Brooks was the best you could hope for, he kept us informed on the progress of when the car was due in and also when we could collect it.

Sales

Comments above answer this question.

Sales

Great contact and service from the Sales team, until the point of handover and the issues with Apple CarPlay. Hoping it will all be fixed soon and my enjoyment of the vehicle can start

Sales

The Sales Executive, Ryan Elliott was excellent throughout the process.

Sales

David Chaplin made the process very easy.

Sales

Good service

Sales

We were kept up to date with production and any questions always answered.After a fifteen year relationship they have never so far let us down.

Sales

Dave Chaplin's customer service was great

Sales

Excellent staff

Sales

A one serving !!! car was there ready for

Sales

Seemed to be a lot of pressure to agree the purchase but there's no urgency once the order has been placed and very disappointed that my money has not been returned to me.

Sales

Purchased from the dealer before and happy with the experience

Sales

Excellent customer service. Smooth process overall.

Sales

Very good

Sales

They did a good job

Sales

exceptional until handover! Chris was brilliant pre handover, but then lacked the final finishing wow factor. Handover in wet car park, no real presentation done. No BMW key-fobs, No digital key, I've visited sister dealership speaking to BMW genius.

Sales

As mentioned, first class service, quick turn around on my order and the car was pristine. James Brookes was phenomenal.