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I was advised what repair was needed, and to book in for a full day. I booked the apt, only for the service team to call me and tell me that they needed to order the exact part that I had booked the car in for and that they would need to keep the ca
My only concern is that my rear tyres were worn at 4mm and 5mm and the tyre with 4mm needed replacing. I found this surprising and would have appreciated advice on what steps could be taken to alleviate this issue going forward.
£245 for oil and filter.
Service representative was very helpful and thorough, but always find that you have to wait a while before being served. Looks like more staff are required.
Friendly service staff
See previous answer
Process was efficient and effective. My car was collected and returned from my home which is such an excellent service.
No issues, as usual. I would have given 5 however my registration plate was cracked and at only £15 to fix I would have wanted this doing while the car was serviced; a call or message to ask would have helped rather than now having to return
As above. Customer service generally good and friendly staff. Impossible to judge quality of actual mechanical service. I assume all carried out correctly.
Sarah took time to contact me and explain what was happening with my car. She even arranged for another vehicle me for me which wasn't required as my car was serviced and new parts fitted in good time.
Can't asked for any more than a got of bmw. High standards.
Within less than 2 days my car was repaired
Nothing too much trouble
The service was handled efficiently from the initial notification and booking, through the actual service, and picking up the car where the service was explained, along with future service requirements
Great customer service from staff, efficient and courteous.
Cost of service
Everything good except for establishing collection time after service. I have to travel 30 minutes to get to garage, and couldn't get a call back to say when the car would be ready until very near closing time.
All done as expected
Good value with no unecessary work done.
Welcoming staff and flexible approach focused on my needs.
Again, this answer reflects my experience to date with Blue Bell Crewe. I was completely satisfied with the original company and not at all satisfied with the company when it was owned by Knights. With Lookers, service seems to have improved.
Tony the Service Manager was very friendly and helpful, as was the Driver who drove my wife into Crewe town centre, which contrasted with the rest of the team, who appeared not to be very customer focused.
Very smooth and efficient service
Went in with a fault repaired in just over a day this includeded the investigation and sourcing of spares no more issues
Efficient. Car ready when they said it would be.
As stated above in 1.
Car collected and returned on time.
Easy to book in and easy for me to get to
Didnt go for top marks as oil stains on the engine cover that hadnt been cleaned off and this was the first service
Would have given 5 stars but had quite a long wait at pick up.
Friendly and professional experience on every occasion that I take my car in for a service.
The effort to get things done and correct mistakes is brilliant
James the sales guy is always very very welcoming.
They took care of everything, from the point of telling me the car was due to be serviced, arranging the booking at short notice, even collecting the car on the day, keeping me updated on progress and finally delivering a sparklingly clean vehicle.
Met all deadlines with excellent communication.
Blue Bell Crewe have serviced my BMW cars since 2002 and always provided fantastic customer service, which generates genuine brand loyalty.All the staff are friendly and special thanks to Tony Merenda who looks after us.
I was told the service would take 1hr 30mins and to help it being on time could I bring the car in 10mins before the booked time. I did arrive 15 mins before time. I then had to wait 2hrs 30mins to get it back. No explanation given.
It was an oil service and the car got an oil service
Discovered that wrong day had actually been booked and I was not expected on that particular afternoon, even though it had only been booked that morning. However the staff were polite and courteous
Quick book in, while you wait appointment and for the first time ever actually respected my request to not wash the car
Everything I needed to know was dealt with in a timely manner.
Service carried out correctly but service reception very slow and needs improving
The time taken and work done to my car was excellent I just found the personnel touch and the loan car experience poor.
My car was ready for me when stated excellent service
No issues good service
Although it was really inconvenient to be left without my car, the staff that I did speak to were very helpful
Got told to pick the car up, turned up and was sat waiting for an hour and a half to find out Id need to then arrange a lift as my car would need to stay the night, next day when I picked it up, staff were very good and it was a very good experience
I couldn't have wished for better service and the repair was very reasonably priced.
Job completed early.
Advised me of the diagnosed issue with the car and kept me informed of progress and when the car would be ready.
I went in with the car and was treated fantastically. Not only was the problem fixed but my car was washed and clean
Work done to an excellent standard.
Vehicle booked in for service by telephone. It was collected from place of work by Blue Bell, cleaned and returned.
Everybody was very helpful and the work was completed to my complete satisfaction.
Collected and returned my car to home to complete the tyre change whilst I was on holiday. Even phoned me to say that one tyre wasn't quite due a change. Tyre prices were about the same as anywhere else, convenience to me was worth far more.
See answer above
service desk is undermanned- phone call to book a service not returned
I asked about a broken strap on my petrol cap and was told it would be dealt with during service. When i picked up my vehicle i was told they didnt have the part but would order it and contact me when it was in. I am still waiting.
The service advisor explained everything in detail
Great service and friendly
The process was seamless from beginning to end.
All aspects of the sales journey have been excellent
Good so far
Again everything was very smooth and professional
Nothing was too much trouble, friendly efficient staff. Overall a great experience.
Ryan the sales executive was knowledgeable and helpful, friendly, professional and a credit to BMW.
Brogan was very helpful from day 1. Not pushy at all and allowed me the time I needed to make my decision. Regular updates for the delivery.
Completely satisfied means completely satisfied!
No problems from starting the purchase to driving away. I was trying to decide between the Audi Q3 and the BMW X1 the information and help from BMW just tipped the decision.
I used them for servicing company cars for 10 years and have always been molested with their professionalism.
Dave Chaplin worked quickly to enable me to pick the new car up as soon as possible.
Everything was clearly explained and staff very helpful
dAVID cHAPLIN LOOKED AFTER OUR REQUIREMENTS
Could not fault any part of the buying process, from the first phone call right through until i picked the car up.
overall, a professional, friendly no nonsense experience with a lovely car at the end of it !!
For the same reasons above, the team were great, the deal was a good one and the offer was very good.
good deal on the purchase and great service from Brogan Philips whom I bought the vehicle through.
Staff are all very professional and courteous
In terms of purchasing a new car, this is the best experience Ive had by far. Not only did I get what I wanted & more, the car was delivered EARLY too!!!
Friendly, clear advice and efficient to deal with and take test drives. A few people standing and chatting though near sales desks - were they employees or friends Who knows? Not a good impression of efficiency.
Always an easy process
from test drive to delivery, everything was very smooth and pleasant.
Clean warm showroom , nice coffee!