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WHAT A DIFFERENCE A DAY MAKES.

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BMW PRICE MATCH AND 24 HOUR COURTESY CAR GUARANTEE.

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The Big Event

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BMW i8 Roadster

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Black Friday Sales Event

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The All New BMW X3 Launch

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Impress with the new BMW Shadow Edition

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BLUE BELL SPONSORSHIP OF WYCHWOOD PARK GOLF CLUB

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The BMW Electric Experience 19-21 May.

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BMW At The Geneva International Motor Show

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BMW i8 Protonic Editions

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The New BMW 5 Series Touring, with M Performance Accessories.

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Sales Executive Vacancy

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The New BMW 4 Series Range, Now Available To Order

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The Blue Bell Family Stand

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Blue Bell BMW boosts Alzheimer’s charity cycle ride

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Complaints Procedure

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Phil Brown

Head of Business
  • Years at the dealership 25
  • Years in the industry 35
  • Department New and Used
  • Hobbies Football and Golf

Mark Bailey

Sales Manager
  • Years at the dealership 1
  • Years in the industry 4
  • Department New and Used
  • Hobbies Football and Golf

Tim Seville

Transaction Manager
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales/Finance
  • Hobbies Socialising and Football

Laura Davies

Local Business Development Manager
  • Years at the dealership 5
  • Years in the industry 8
  • Department Corporate Sales
  • Hobbies Horses and spending time with my daughter

Richard Green

New Car Sales Executive
  • Years at the dealership 21
  • Years in the industry 23
  • Department New Sales
  • Hobbies Eating curry

Dave Chaplin

New Car Sales Executive
  • Years at the dealership 19
  • Years in the industry 31
  • Department New Sales
  • Hobbies All kind of sport

Ryan Elliott

New Car Sales Executive
  • Years at the dealership 7
  • Years in the industry 11
  • Department New Sales
  • Hobbies Cycling and poker

Elliot Brookes

Used Car Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department Used Sales
  • Hobbies Socialising and eating out

Greg Bailey

Used Car Sales Executive
  • Years at the dealership 8
  • Years in the industry 15
  • Department Used Sales
  • Hobbies Music and fitness

Faisal Riaz

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department New and Used Sales
  • Hobbies Spending time with family

Brogan Phillips

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department New Sales
  • Hobbies Socialising

James Brookes

Sales Executive
  • Years at the dealership 7
  • Years in the industry 7
  • Department New and Used Sales
  • Hobbies Football and eating out

Marshall Shipley

Sales Executive
  • Years at the dealership 3
  • Years in the industry 10
  • Department New and Used Sales
  • Hobbies Football, F1 and Touring Cars

Deryn Parker

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Socialising and keeping fit

Natalie Cooper

Telephonist/Showroom Host
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Spending time with my family and friends

Stacey Thelwall

Telephonist/Showroom Host
  • Years at the dealership 3
  • Years in the industry 3
  • Department Reception
  • Hobbies Spending time with my family and eating cake!

John Williams

Aftersales Manager
  • Years at the dealership 1
  • Years in the industry 27
  • Department Service and Parts
  • Hobbies Formula 1 and travelling

Rob Owen

Assistant Service Manager
  • Years at the dealership 11
  • Years in the industry 15
  • Department Service
  • Hobbies Playing football

Tony Merenda

Aftersales Executive
  • Years at the dealership 20
  • Years in the industry 27
  • Department Service
  • Hobbies Football and Italian food

Ashley Chesters

Aftersales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Playing football

Ceri Roberts

Aftersales Executive
  • Years at the dealership 0
  • Years in the industry 3
  • Department Service
  • Hobbies Planes

Lindsay Ogden

Service Booking Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Reception
  • Hobbies Clay pigeon shooting

Scott Turner

Parts Manager
  • Years at the dealership 5
  • Years in the industry 9
  • Department Parts
  • Hobbies Spending time with my family

Alex Jenkinson

Parts Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Parts
  • Hobbies Music and Motosport

Chris Fardoe

Parts Advisor
  • Years at the dealership 0
  • Years in the industry 4
  • Department Parts
  • Hobbies Cars

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was advised what repair was needed, and to book in for a full day. I booked the apt, only for the service team to call me and tell me that they needed to order the exact part that I had booked the car in for and that they would need to keep the ca

Service

My only concern is that my rear tyres were worn at 4mm and 5mm and the tyre with 4mm needed replacing. I found this surprising and would have appreciated advice on what steps could be taken to alleviate this issue going forward.

Service

£245 for oil and filter.

Service

Service representative was very helpful and thorough, but always find that you have to wait a while before being served. Looks like more staff are required.

Service

Friendly service staff

Service

See previous answer

Service

Process was efficient and effective. My car was collected and returned from my home which is such an excellent service.

Service

No issues, as usual. I would have given 5 however my registration plate was cracked and at only £15 to fix I would have wanted this doing while the car was serviced; a call or message to ask would have helped rather than now having to return

Service

As above. Customer service generally good and friendly staff. Impossible to judge quality of actual mechanical service. I assume all carried out correctly.

Service

Sarah took time to contact me and explain what was happening with my car. She even arranged for another vehicle me for me which wasn't required as my car was serviced and new parts fitted in good time.

Service

Can't asked for any more than a got of bmw. High standards.

Service

Within less than 2 days my car was repaired

Service

Nothing too much trouble

Service

The service was handled efficiently from the initial notification and booking, through the actual service, and picking up the car where the service was explained, along with future service requirements

Service

all good

Service

Great customer service from staff, efficient and courteous.

Service

Cost of service

Service

Everything good except for establishing collection time after service. I have to travel 30 minutes to get to garage, and couldn't get a call back to say when the car would be ready until very near closing time.

Service

All done as expected

Service

Good value with no unecessary work done.

Service

Welcoming staff and flexible approach focused on my needs.

Service

Again, this answer reflects my experience to date with Blue Bell Crewe. I was completely satisfied with the original company and not at all satisfied with the company when it was owned by Knights. With Lookers, service seems to have improved.

Service

Tony the Service Manager was very friendly and helpful, as was the Driver who drove my wife into Crewe town centre, which contrasted with the rest of the team, who appeared not to be very customer focused.

Service

Very smooth and efficient service

Service

Went in with a fault repaired in just over a day this includeded the investigation and sourcing of spares no more issues

Service

Efficient. Car ready when they said it would be.

Service

As stated above in 1.

Service

As above

Service

Car collected and returned on time.

Service

Easy to book in and easy for me to get to

Service

Didn’t go for top marks as oil stains on the engine cover that hadn’t been cleaned off and this was the first service

Service

Would have given 5 stars but had quite a long wait at pick up.

Service

Friendly and professional experience on every occasion that I take my car in for a service.

Service

The effort to get things done and correct mistakes is brilliant

Service

James the sales guy is always very very welcoming.

Service

They took care of everything, from the point of telling me the car was due to be serviced, arranging the booking at short notice, even collecting the car on the day, keeping me updated on progress and finally delivering a sparklingly clean vehicle.

Service

Met all deadlines with excellent communication.

Service

Blue Bell Crewe have serviced my BMW cars since 2002 and always provided fantastic customer service, which generates genuine brand loyalty.All the staff are friendly and special thanks to Tony Merenda who looks after us.

Service

I was told the service would take 1hr 30mins and to help it being on time could I bring the car in 10mins before the booked time. I did arrive 15 mins before time. I then had to wait 2hrs 30mins to get it back. No explanation given.

Service

It was an oil service and the car got an oil service

Service

Discovered that wrong day had actually been booked and I was not expected on that particular afternoon, even though it had only been booked that morning. However the staff were polite and courteous

Service

Quick book in, while you wait appointment and for the first time ever actually respected my request to not wash the car

Service

Everything I needed to know was dealt with in a timely manner.

Service

Service carried out correctly but service reception very slow and needs improving

Service

The time taken and work done to my car was excellent I just found the personnel touch and the loan car experience poor.

Service

My car was ready for me when stated excellent service

Service

No issues good service

Service

Although it was really inconvenient to be left without my car, the staff that I did speak to were very helpful

Service

Got told to pick the car up, turned up and was sat waiting for an hour and a half to find out I’d need to then arrange a lift as my car would need to stay the night, next day when I picked it up, staff were very good and it was a very good experience

Service

I couldn't have wished for better service and the repair was very reasonably priced.

Service

Job completed early.

Service

Very satisfied.

Service

Advised me of the diagnosed issue with the car and kept me informed of progress and when the car would be ready.

Service

Friendly staff

Service

I went in with the car and was treated fantastically. Not only was the problem fixed but my car was washed and clean

Service

Work done to an excellent standard.

Service

Vehicle booked in for service by telephone. It was collected from place of work by Blue Bell, cleaned and returned.

Service

Everybody was very helpful and the work was completed to my complete satisfaction.

Service

Collected and returned my car to home to complete the tyre change whilst I was on holiday. Even phoned me to say that one tyre wasn't quite due a change. Tyre prices were about the same as anywhere else, convenience to me was worth far more.

Service

See answer above

Service

service desk is undermanned- phone call to book a service not returned

Service

I asked about a broken strap on my petrol cap and was told it would be dealt with during service. When i picked up my vehicle i was told they didnt have the part but would order it and contact me when it was in. I am still waiting.

Service

The service advisor explained everything in detail

Service

Great service and friendly

Sales

The process was seamless from beginning to end.

Sales

All aspects of the sales journey have been excellent

Sales

Good so far

Sales

Again everything was very smooth and professional

Sales

Nothing was too much trouble, friendly efficient staff. Overall a great experience.

Sales

Ryan the sales executive was knowledgeable and helpful, friendly, professional and a credit to BMW.

Sales

Brogan was very helpful from day 1. Not pushy at all and allowed me the time I needed to make my decision. Regular updates for the delivery.

Sales

Completely satisfied means completely satisfied!

Sales

No problems from starting the purchase to driving away. I was trying to decide between the Audi Q3 and the BMW X1 the information and help from BMW just tipped the decision.

Sales

I used them for servicing company cars for 10 years and have always been molested with their professionalism.

Sales

Dave Chaplin worked quickly to enable me to pick the new car up as soon as possible.

Sales

See 1

Sales

Everything was clearly explained and staff very helpful

Sales

dAVID cHAPLIN LOOKED AFTER OUR REQUIREMENTS

Sales

Could not fault any part of the buying process, from the first phone call right through until i picked the car up.

Sales

overall, a professional, friendly no nonsense experience with a lovely car at the end of it !!

Sales

For the same reasons above, the team were great, the deal was a good one and the offer was very good.

Sales

good deal on the purchase and great service from Brogan Philips whom I bought the vehicle through.

Sales

Staff are all very professional and courteous

Sales

In terms of purchasing a new car, this is the best experience I’ve had by far. Not only did I get what I wanted & more, the car was delivered EARLY too!!!

Sales

Friendly, clear advice and efficient to deal with and take test drives. A few people standing and chatting though near sales desks - were they employees or friends Who knows? Not a good impression of efficiency.

Sales

Always an easy process

Sales

from test drive to delivery, everything was very smooth and pleasant.

Sales

Clean warm showroom , nice coffee!