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Fast, friendly and reliable service
All the staff were very helpful and accommodating, and went out of their way to ensure I received a great service.
Simple process and serviced whilst I waited
Vehicle wasn't ready when collecting. Also supposed to have been washed and vacuumed but whilst it had been it was rather poor.
everything done to plan
Salesman Ryan Elliot was excellent. Nothing was any trouble.
We have now had 3 cars from blue bell and have been very impressed with the sales and after care provided David Chaplin has always been keen to provide the service we would expect from a premium brand
Vehicle came in for first service. When I dropped it off I mentioned that I did not think the air conditioning was working and also the horn. I was driving to London two days later and the weather was extremely hot but the air conditioning failed.
Easy to arrange necessary work, it was completed on time and car returned in cleaned condition
Ive had two issues recently - one a broken wing mirror and this engine valve fault. The quote for the mirror was so high that the insurance company laughed down the phone at me (£1600 vs their approved BMW service people at c£700).
The service went as planned, though I didn't receive a reminder that my car needed its MOT, nor was I aware that a brake fluid change was required until I checked my car in at the service desk.
This is the first time I've used BMW Crewe and I left suitably impressed. Quick and efficient, I was always informed on the progress of my car. Special mention goes to Phil Hill who looked after me throughout. Top Service.
Always pleasant to deal with
Disappointed that I had to phone 3 times over 2 days for updates.After I picked the car up, I had a call the next day and the lady couldn't get my name right, I'm called WILLS not WILLIS! it happens every time.
Just a small breakdown in communication which was a bit stressful but overall staff have been very helpful and courteous.
Blue Bell do try to solve my problems and I perhaps just been unlucky in that my visits have been problematic recently I.e. garage car lift breaks down, parts not in stock
Ease of booking, friendly staff, timely service
Past service I have have always been completely satisfied. However this time my car was not cleaned or vacuumed! Petty this may seem, but its things like this that set you apart from competitors.
I had no reason not to be completely satisfied.
I sat and waited in the showroom for me service and was treated impeccably.
The service took longer than advised and I nearly missed a business appointment but I was compensated by agent with a slightly reduced bill that I consider a professional gesture.
Other than the cost every thing was fine.
Staff extremely helpful
Fantastic customer car
I have had excellent service, great staff and obviously great mechanics aswell as they are the ones who have done the work on my car that i requested.
See above.I have asked Blue Bell for an explanation of matters and hope to hear soon.
You responded and effectively fixed the problem that I was experiencing with the car.
Everything completed as requested
The reason for the rating is i asked for some warranty work to be done and they said they would ring me back within 36 hours and still waiting.........cannot fault the work you do.
Everything was carried out to my satisfaction.
Everything was as I expected
The service guy was grumpy and seemed not that bothered when I asked if they could look at a couple of other issues. Said the service was only an hour but kept car all day without looking at other things. I have to book the car in again for these?
They took me through what had been done. The car had been cleaned.
Everything was brilliant, sorted the problem swiftly. Absolutely happy with the car, no rattling at all. No issues with the service at all, very professional indeed. Only thing is the car wasnt cleaned, they advised it was.
The general team at Blue Bell Crewe and the service team is very professional and attentive to providing great service.
The car was not ready when I arrived to collected it at a time I requested when booking and dropping it off. Waited in the dealership for two hours for the car. I discovered that it had also been taken to a back street garage for its MOT.
I agreed that they could wash my car however when I got home and opened the boot I noticed scratch marks on the cill below where the boot opens....... Continued below:-
I could not fault the service I received from the staff I came into contact with, nor the quality of the repair, nor the speed of attention, and the invoice total was reasonable.
Looked after really well and kept informed.
Excellent customer service. Very helpful staff. I was kept fully informed
Generally if I get the right person to deal with me who I have known for the 20 plus years I give 5 stars. that person wasnt available but more to the point I brought the car in with an intermittent fault which needs time to judge if it is cured.
good service friendly staff
The staff were pleasant, friendly and efficient.
Top quality they provide , be nicer if offered you more drinks ??
Courtesy car available and swap over very quick and easy
Unfortunately my car had a minor accident whilst being serviced, but Blue Bell Immediately told me and repaired the damage.
Dealer very helpful. Price for new tyres clear and kept to without any hidden extras suddenly appearing. Location of show room is convenient and staff pleasant and helpful.
Everybody was very helpful
I never expected to have to arrange for my vehicle to be returned because things that I expect to be standard during a service, were not done, customer service manager who called after this whole experience was very good, but the damage was done.
I was totally satisfied.
They did exactly what I wanted. Competitive prices on new tyres. Brakes serviced. I knew the price, so no surprises.
Service completed in timely manner. Car had courtesy vacuum inside.
staff always helpful and polite
Once again at M.O.T anniversary Blue Bell let me down...last year the M.O.T certificate was "inflated" by 300,000 miles,necessitating a new certidficate to be issued. As a customer of 20 years at Blue Bell,I am finding service levels falling .Pity.
I reported a fault which wasn't written on the service sheet and so wasnt looked at. Also there is a level of arrogance when dropping a car in for a service.You are not asked "is everything ok?" Scanning the key won't tell you about a rattle will it?
The work carried out was efficient and well organised.Extremely disappointed that, after paying £500 for a service, your company refused to valet the luggage space of the car, even upon request. This would have taken 5 minutes.
Polite and knowledgeable staff
Every question was answered and dealt with to my entire satisfaction
You always deliver what you promise and make dealing with you easy and straightforward.
Good service each time I have been
Start to finish was seamless
Sorted out problem on the day despite having no appointment
Failed to identify a faulty tyre valve 3 times, which resulted in repeat visits being made causing great inconvenience. Sent away from the dealership, as a lone female, with a fault, despite being assured the fault had been examined and fixed.
Sorted out a good wash and vac and mot repair work done on the day.
A smooth, efficient process and all questions answered quickly and thoughtfully.
All went well.
The staff and salesmen I dealt with throughout were extremely welcoming, professional and kept me up to date throughout the process everything went perfectly
Dealt with Greg, second car we bought from him in the last 6 months
Went through the car and it's features very well and very informative.
I had a special requirement for my new car and Ryan was very helpful indeed and patient in assisting
Great service and the dealer was really accommodating.
I was again satisfied with the way Ryan Elliott handled the sale itself. When I collected the car, I would have appreciated what amounts to a Test Drive to demonstrate/fully familiarise me with using the expensive extra driving accessories I bought.
Professional - listened to our requirements and offered various options. Follow up on delivery was good.
Everything done as promised with personal service
Dave sorted everything out. Good advice on type of car and basically told me which one to get.
Obviously very well managed, from the Dealer Principal down...experience shows...
Our salesman was very high quality again without over-selling.
This is the sixth time in six years we have dealt with our local dealership. Many thanks to Laura Davies and Richard Green we are treated like family. Nothing is too much trouble.
James Brookes at Blue Bell looked after us extremely well including a tutorial on the car first class service
everything went smoothly
Excellent product display and choice available , staff knowledge and support at bluebell, Crewe.
Everything ran smoothly as promised.
one to one handover at a time to suit ourselves, no issues what so ever, Faisal even came in an hour early on a snowy Sunday to ensure smooth handover
Excellent relationship with sales personnel (especially with Dave Chaplin)
Richard Green at Blue Bell Crewe did a great job in fulfilling my requirements. The vehicle was delivered on time.
I was dealt with in a professional manner
Kept informed by the sales executive
Extremely helpful, Very approachable and knowledgeable.He was able to answer all the queries and questions that I needed to know whilst deciding on the exact spec before placing my order.