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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
337 ratings and 170 comments received in the last 90 days.
17 April 2024
A super experience with the sales executive, you can see why people after people recommend Richard Green, from start to finish, efficient, full of knowledge and delivers on his word
15 April 2024
When my new car registration was delayed by less than 24 hours, BMW kindly offered to pay for a meal to make up for the inconvenience which was very generous and well appreciated.
12 April 2024
Exceeded my expectations and the process was great from start to finish.
11 April 2024
Smooth transaction.
10 April 2024
Josh was communicative and responsive
09 April 2024
Car was delivered on time and without any issues. Richard went above and beyond and even collected the car himself in order to have the car delivered to me on time. Matthew from the genius team was fantastic with showing me the wonderful technology.
04 April 2024
Very satisfied
04 April 2024
Really good, the receptionist was lovely when we arrived, we had hot chocolate and biscuits on arrival which was really nice, the waiting area was modern and lovely
03 April 2024
Really nice people to deal with. Good communication and product knowledge.
03 April 2024
Great dealership and establishment. They give you their full attention and treat you well. Car was delivered well and picked up at dealership.
03 April 2024
Couldn't fault any staff members for their time and efforts in making our experience as satisfying as possible.
01 April 2024
My experience from day one of walking in BMW crewe i was made very welcome by the reception.Richard Green and matt pond were above and beyond taking time and every effort to make sure my every need was taken on board and delivered.
31 March 2024
Did I mention Steve Edge? I think I did. He was great.
27 March 2024
Both Andy Russell and Ryan Elliott were excellent
26 March 2024
Very good and concised information given.
26 March 2024
First class service
26 March 2024
The dealership at Crewe proved to be very comfortable and relaxed. No pressure what so ever. Dan Hughes, sales executive, dealt with us very professionally and satisfactorily.
26 March 2024
Completely satisfied. They sourced a car and kept me updated frequently.
24 March 2024
Andy Russell was excellent throughout the whole process - in helping to find a suitable vehicle, coming up with a sales package that worked for all parties, collecting the vehicle & the after sales since.
23 March 2024
We were very impressed with Josh Hewett who answered all of our queries in an informative and professional manner.
23 March 2024
Couldn't fault any part of the service received. The best part was the car reveal perfect little touch
23 March 2024
Since dealing with Richard Green everything has been excellent. Richard has been exceptionally professional, very approachable and thorough. Also on the handover day Mathew Pond was the same . Can't thank them both enough .
20 March 2024
The person I dealt with at Looker's Crewe was extremely helpful and seemed to bend over backward in dealing with my requirements. My sincere thanks to Gregg on the sales team!
19 March 2024
Kept informed though out
19 March 2024
Car was well presented on hand over and team handled all the paperwork taking the pain out of the admin.
13 March 2024
Amazing Andy russel was a credit to bmw is time and dealing with or the matters was so easy from day to collection
10 March 2024
I was very satisfied with the experience and well looked after
07 March 2024
Very professional
06 March 2024
The centre in Crewe is fantastic. Warm and friendly and inviting. Lovely coffee made for us throughout . Very clean
06 March 2024
First let me say that its easy to give 5 stars when nothing goes wrong - in this case, through no fault of Lookers Crewe, there where a couple of marks in the paint, they fully justified their 5 stars in the way they handled the problem for me.
05 March 2024
Richard was always warm and welcoming. A true gent.
03 March 2024
Very efficient on all aspects of buying the car Greg whom I dealt with on the phone and at the showroom made the process extremely easy.
01 March 2024
Excellent experience with Greg Bailey
01 March 2024
I was kept informed throughout the process, mostly done over email which was more convenient for me, really great service from Andy Russel and the team.
24 February 2024
The personal touch by handing my car over in the private room with a demo of all the features was excellent
24 February 2024
100% completely satisfied. Star voting system error unable to just click on completely satisfied star.
22 February 2024
Fantastic assistance throughout the buying process from Daniel Hughes and the Crewe team
22 February 2024
Simple discussion, clear communication, been kept in the loop, easy pick up
22 February 2024
Smooth and efficient hand over
22 February 2024
Transaction went very well initially all done over the phone and collection and handover were great The car was well presented inside the handover area and the Genius Matt was asked some challenging questions that he handled with ease .
22 February 2024
Wonderful support and advice given by Ryan and the team
22 February 2024
Super experience and satisfied. Nice staff and very easy transaction
31 January 2024
Most accommodating and helpful, both Ryan & Steve went above and beyond to provide me with the exact specification of car within a week and offered me a substantial saving to match stock they currently had available that wasn't my preferred choice.
28 January 2024
Richard Green as usual was right on top of his business and everything therefore was handled exceptionally well.
27 January 2024
From the showroom to the sales process, everything was 100%.
18 April 2024
Car cleaned and looked after well.
16 April 2024
Matthew Rae was very friendly & helpful. He was communicative and updated me when I asked. Nothing was too much trouble for him.
16 April 2024
Everything was explained what had been done & why it had been done
15 April 2024
I was impressed overall by the helpful and professional attitude of your aftersales staff. Especially I should single out Matthew Rae, who made me feel that my issue, and its resolution, actually mattered to him (and by extension to Bluebell).
15 April 2024
Quick and efficient
15 April 2024
The service I received from the service coordinator was excellent. He was very clear about process for the day and phoned me with progress update. My car was returned on time with work complete.
15 April 2024
The service department communicated very effectively with me the whole time car was there. They even updated my vehicles software without me asking which was great. Checkout was very easy via the app.
14 April 2024
Again was appraised of current situation throughout the process
13 April 2024
Good service as I would expect.
13 April 2024
Effortless
11 April 2024
Mat in service is the best BMW service contact I have had over the last 8-years on BMW ownership
10 April 2024
Friendly and helpful people
10 April 2024
Quick appointment, friendly staff on greeting. Great service from the service team
10 April 2024
Performed the work as agreed and I was kept informed as to progress ... Thank you Matt !
09 April 2024
Everything like clockwork
08 April 2024
Staff are great, Sam was brilliant. Really knowledgeable, helpful and friendly. Loved having Matt take us through the tech. Really happy with the car.
08 April 2024
People, customer focus, deire to please
06 April 2024
Good work
05 April 2024
My vehicle was booked in at 11am. It was booked more than a month ahead as a "customer waiting" appointment. I arrived in time. At 1pm I enquired if the work was nearly finished and was told it had only just started. Shocking.
03 April 2024
Customer service staff were extremely helpful.
03 April 2024
Perfect service in the time promised
03 April 2024
BMW tend to be quite expensive for servicing but I find Lookers to be competitive offering a reduction in caost from other dealers.
03 April 2024
Please don't male this a mandatory field. It was 4 stars now 3 because you're making me write something rather than just completing a survey
03 April 2024
A sense that the job is done right and the car is completely looked over.
02 April 2024
No obvious problems
02 April 2024
Simon was very helpful. Kept me updated throughout and provided great service
02 April 2024
All good (except valet was rubbish).
30 March 2024
Very happy
29 March 2024
The service that I get from Matthew Rae in particular is to a very high standard. An advisor who cares for a change!
29 March 2024
Genuinely nice people to deal with. Great communication. Very helpful.
29 March 2024
Matthew was a kind person????????
29 March 2024
The customer service is good, the staff help to solve my problem. I was amazing to have a video about a engineer checking my car tires and described the conditions in detail.
28 March 2024
The service experience a Lookers Crewe was excellent. They went out of their way to look after me find me a courtesy car when the so called 2 hour recall job ended up taking 4 days.
28 March 2024
Great communication and even gave me lunch.
26 March 2024
couldn't be more accommodating
25 March 2024
Everyone was very helpful & polite
25 March 2024
Couldn't fault it
25 March 2024
Really well looked after by the staff, amazing team!
25 March 2024
David and Rachel take ownership to provide great customer outcomes. Much appreciated
24 March 2024
So good and easy to experience.
24 March 2024
My vehicle past its MOT without the need to have any work done.
24 March 2024
Looked after by Matthew Rae- Lookers Crewe. Matthew dealt with the whole process of the recall on our car and kept me informed at every stage of its progression. Matthew made the whole process a hassle free experience. 10/10.??
24 March 2024
All work appears to have been carried out and the car was returned having been smartly cleaned.
23 March 2024
Very efficient staff at Crewe Cheshire Branch
23 March 2024
I did not expect to be without my car for 2 and a half weeks. Also I was not offered a courtesy car
21 March 2024
good service
20 March 2024
Super efficient, super organised, lovely people
19 March 2024
provided with video of inspection carried out and and advised about any observations for future care.
18 March 2024
Friendly, welcoming from all staff involved. Really pleased with the experience
18 March 2024
Would have been a 5 however the price of the tyres was extortionate and I didn't have a choice to go elsewhere as my vehicle had had a puncture and was not able to be driven
15 March 2024
Previously I have been unhappy. On this occasion Paul at Lookers has been brilliant. Communication has been excellent, explanations clear and time frames kept to. Well done and thank you in restoring my confidence!
15 March 2024
Problem has not been solved despite car being in garage for a week for other repairs
15 March 2024
Simon and his colleagues in the service department were very helpful and attentive. When my car failed its MOT they went out of their way to help & accommodate. The ladies on reception were also very welcoming and friendly. Coffee is also great!!
14 March 2024
Simon, kept me regularly informed on progress on resolving the parking sensor wiring issue on my car. The work was completed and car handed back clean inside and out.
14 March 2024
No problems- as arranged.
14 March 2024
Everything done as requested
13 March 2024
All good.
13 March 2024
Car was booked in efficiently and things dealt within the time scale requested Simon was the main person I saw and he was very helpful with any questions I had Work completed within the time frame advised
12 March 2024
Paul on service is brilliant , can't do enough for you excellent
11 March 2024
They did what I asked, when I asked, in full.
11 March 2024
Excellent service - very easy experience
11 March 2024
Car taken care of very well, an extremely fast repair and return, kindness from the staff. not a single problem afterwards. Car cleaned inside and out and a health check all for free afterwards.
11 March 2024
Had my car for repair for over 2 weeks , I had to get in contact numerous times for updates
10 March 2024
Great communication and did what they said they going to.
07 March 2024
Service advisor was superb
07 March 2024
Again service department not listening to my issues re the breakdown of my vehicle twisting my vocabulary to insinuate i'd said what happened! when I was reiterating what the breakdown had said the last time (exactly the same issue) I'm no mechanic!
07 March 2024
There were no courtesy cars available for 2 months so I had to find alternative transportation. However, the service staff were extremely helpful, informative and professional. I didn't feel pressured into making any decisions. Costs look reasonable
07 March 2024
Great service from Matthew
05 March 2024
Job was carried out on recall and car was cleaned
05 March 2024
I had some issues the previous week but the car came into Crewe a few days early and all work was carried out and on time.
04 March 2024
Very understanding and helpful
04 March 2024
Problem was a repeat of an issue under warranty over 3 years ago. Fixed at no cost to me, very pleased.
04 March 2024
From reception passed to Paul Grice who explained everything to us. Shown to lovely waiting area, as much tea, coffee etc as we wanted. Rob Gower & Adam Leigh also came over to check we were ok which was really appreciated.
04 March 2024
Did everything that was asked for ,also turned out far cheaper than anticipated
04 March 2024
Car wasn't complete at the time arranged with no update, I had to call and chase completion. When I was advised the car was ready I arranged a lift to collect it only to be told it wasn't ready and wouldn't be till the following day.
03 March 2024
Think there might still be an issue with thee vehicle
02 March 2024
Great communication
02 March 2024
Time and price given were both as explained
02 March 2024
I was given a voucher last year because my car was not washed after it was serviced and they honoured it even though it was slightly over a year ago which was fab. I felt like the service has improved from the last time I came for my service.
02 March 2024
Always a very pleasant experience and since the makeover it's an amazing place to be in
01 March 2024
Very good service. However, times have changed and the service has lost some very good points such as being able to drive me home or provide a car while mine is being worked on.
29 February 2024
Sadly the wrong part was ordered, but not discovered for a week. It's 3 weeks since my car was brought in: the part is not expected for another week. It means that the iDrive is unavailable - no sat nav, no proximity, no clock, no radio....
28 February 2024
Controlled well, pool care available as requested, a very smooth process
28 February 2024
I cleared the blocked drain on the sunroof at a cost of £7.99. No removal of interior was necessary. It has since been dried. I removed the notification using Bimmerlink and UCSI.2100 cost £80. I paid the failed investigation of £186.
28 February 2024
Quoted at booking £320 but this leapt after drop off to £520 as filters had been missed! It's too much for an oil change, 2 filters and to check my lights, tyres and pads which I check anyway, it's all a bit ridiculous and not good to change price.
28 February 2024
A very friendly and attentive team, I was kept updated and well informed at every step, Paul Grice explained every aspect of my vehicles recall and check over
28 February 2024
Could do better with good communication. felt like something missing this time. i had a good communication in the past.
28 February 2024
Previous experience has been variable but now improved. Difficult to get courtesy car or lift.
28 February 2024
Not the best experience. While changing break pads " accidentally " broke my differential charged me to fix it - luckily had extended warranty. Kept my car for 3 days no courtesy car provided. No video shown to me either about the he defect or after
28 February 2024
I've been using this dealer for over 20 years and always had excellent service. Since Lookers have taken over there are not many there who I know but service is still good.
27 February 2024
No problems, everything as expected from a quality organisation
27 February 2024
The work was carried out to my complete satisfaction.
27 February 2024
Polite and everything on time with good communication.
27 February 2024
Very friendly, very efficient. Happy with the service
26 February 2024
Great experience even though not a major job.
25 February 2024
See above
25 February 2024
Kept informed of work progressing
24 February 2024
Helpful staff and well communicated when things took longer than expected
23 February 2024
Lookers proactively phoned me to book my MOT. As they did this I expected they would have the due date in front of them but only AFTER I'd had it done did I realise they'd booked me in 2 days too early so instead of having 13 months mot, I've only 12
23 February 2024
The service was great unfortunately my car had a nail in the back tyre that is still there and it is in an area that is reparable as I showed it kwik fit next day. How you could not tell the customer is very strange and worrying, u should of repaired
22 February 2024
Good service and communication.
22 February 2024
Good communication and efficiency
22 February 2024
Excellent collection/delivery and service
22 February 2024
On time
22 February 2024
Bit of a mix up over the quote but called me to discuss/clarify and Paul was very helpful and apologetic
05 February 2024
Sadly a very poor outcome. A series of events - car booked in for mot and service - alloy wheel and tyre damaged - very noticable - yet it was set up for me to drive away - not professional. Secondly it was failed on mot for the horn - which worked!
31 January 2024
Good service given
30 January 2024
The new service reception / sevice advisory team are excellent and significantly improved from the previous team at the old dealership. I was looked after consistently during my recent visit, the service advisor (Simon Mathews) excelled.
30 January 2024
Great service and attention from staff, courtesy car wasn't return by a customer so I had to wait, and the only reason I gave four star out of five, but understand it wasn't a fault of BMW.
29 January 2024
Left to wait for service when there were staff available on every visit. The service work created another problem which required me to return to the site a couple of days later to get it fixed. At no point did anybody apologise for the inconvenience.
29 January 2024
All work completed. Release of the car was slightly delayed but coffee and a cake were provided which was nice!
28 January 2024
Due to the fact I was told my car needed something it clearly didn't
28 January 2024
The person who I dealt with was excellent
28 January 2024
Great communication. All work done on time, all information supplied but never felt pressured or subjected to any "hard sell".
28 January 2024
The service was excellent but the car was not ready when I was told it was and I waited another 30+ minutes until it was
28 January 2024
Lack of customer service
28 January 2024
First class service from start to finish and everything was fully explained. Total transparency of all costs and estimates.
28 January 2024
Simon Matthews and team did a great job, completed ahead of time and looked after me.
28 January 2024
Very satisfied with the customer service, Simon dealt with my service recall. He was very nice and gave me an explanation on the work that was carried out. Thank you for your service!
28 January 2024
Not very helpful in the way you did not offer a courtesy car and I had to bring the car back to do the same job they said was done
27 January 2024
No issues - will return
27 January 2024
Don't understand why it's necessary for car to be at Lookers for 9 hours, for a brake fluid service. I would far prefer to wait for 2 hours. This must be possible.
27 January 2024
Everything that needed to be done was clearly explained by the young lady, who kept us up to speed.
27 January 2024
Hard to provide more detail than that already written - however the team overall made spending serious amount of money and pleasurable experience. Plus the product is superb
17 April 2024
Everything was sorted before I arrived, process was swift, nice coffee, car was great and my business was appreciated